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January 2023 by Mary S.
I was speaking to the guy who works there about my Rx.s and this rude woman interrupted us and started cranking the window thingy down saying "this is our lunch hour" and "come back later:.I realize they have to go to lunch, but in the middle of a transaction was not the time. Any other time they are very polite and accommodating. I guess her Momma didn't teacher many manners.
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December 2022 by Chris Shaw
Walking past these guys is the worst part of shopping at Sam's Club.
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October 2022 by Stephanie Roy
Had a pickup time set for today 1-2. I didn’t get a notification that my order was ready until 1:36 (I was on my 30 min lunch break so I wasn’t able to pickup my order by that time!), I called and was on hold for over 10 mins and no one ever came back to me. This isn’t the first time this has happened.
I will be canceling out membership and going to Costco.
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September 2022 by Kacie U.
I went to Sams Club to get a Sundae. When I want to the order area the lady said that they can't do a sundae because the other lady was cleaning it out and they close at 6 but it was 5:50 and they are required to clean it at 6pm and that's what the lady told me. I was pretty mad because I rushed over there .
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August 2022 by Joy Jensen
Thank you to Sam’s Club automotive department for helping me out today. When I left work I discovered a nail in my rear passenger tire. The automotive department took me as a walk in and repaired my tire very quickly. They also corrected tire pressure in all my tires. I appreciate the great service.
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April 2022 by Morgan Elizabeth Seitz
Prices are gradually getting higher although they do have some good deals every once in a while. However, the staff in the cafe section are EXTREMELY unfriendly. Every time i order, the older woman acts like I’m such an inconvenience. Also, you will now have people approaching you as soon as you walk in trying to sell you something. As a mom, sometimes going shopping by myself is my only break. I don’t want someone approaching me while I’m making it obvious I’m not interested in their services. I’ve had both a sams and Costco membership for almost two years now, but this year it will just be Costco. They have good prices, no one hunts you down for services when you walk in the door, and all of their staff are friendly and welcoming.
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August 2021 by Roger H.
Another C'ville business where the employees have no idea of good customer service, plus most are snarky and seem to hate their jobs. The pharmacy is inconsistent with staffing, pricing and the fact that those counting out the pills often short the prescription, and unless you count them at check out, you have no means of proving the shortage. The old lady at the snack bar, barks at customers and there is no consistent rule as to when you have to present a membership card.
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July 2021 by Joshua Doyle
We ordered tires last week and got an email saying they were in stock and to call and set up a time.. I’ve been hung up on 3 times. Never ever shopping here again.
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May 2021 by Shelley R.
Always clean, nice staff, and love the prices!! They do a great job here!! I especially love the rotisserie chickens, and the bakery cookies! Just like Grandma makes!! We have also gotten great prices on TVs and other electronics here!! Don't forget to get a commercial size of TP here!!
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May 2021 by Scott Doman
Love shopping here always friendly and clean
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February 2021 by Theresa McAdam
I went in yesterday. 4 male employees were at the entrance inside. One employee was not wearing a mask, speaking loudly and constantly saying he just finished wiping down all the carts. Correct me if I am wrong. We are in a pandemic!!
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February 2021 by Steve Colvin
I am a customer of 20 years with Sam's Club and plan to cancel asap. I entered the store today Friday 2/5/21. I planned to purchase tires. I went to the tire center and of the two techs in the tire department, one proceeded to help me. I explained that I would like to buy two tires to install. I was asked by the employee if I had an appointment, (even though they are suppose to take walk ins)my reply, no I do not. Then sir you will need an appointment, and the earliest availa
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January 2021 by Scotty B.
Worst Sam's club I have ever been to. No organization, incompetent employees, poor all around service.
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December 2020 by Paul M.
I was in this "club" on 12/08 at 0900AM. Two employees (not together) were walking in the store with their masks around their necks; there was no coverage of their mouths or nostrils. They did not correct this. This is a terrible violation of infection control practice at this time that threatens the health of custoemrs and other employees. I left immediatley and we will not return. I have written the corporate office and the store manager, and I have spoken with corporate customer service and asked them to elevate this matter.
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July 2020 by Heather JS
FANTASTIC experience today at Sam’s Club in Charlottesville. I mistakenly went inside to pickup my To Go order, where I wasn’t quick enough to grab the last three kayaks on the floor. Jamie brought out my order and was kind enough to lookup in the system if any more were available. She spent the next 40 minutes locating the kayaks in the back, flagging down managers actively avoiding eye contact because they were on phone calls, getting kayaks into the system, ringing me up s
