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January 2024 by Carole Troia
Nancy was fantastic. She initially greeted me. As I explained more of my bedroom decorating needs she pulled examples and helped me coordinate beautiful pillows and throws to compliment my existing bedspread. I have sadly struggled with creating a warm inviting look on my own. Within an hour we had a beautiful look. Her warm personality made me feel like we had been friends for years. Thank you Nancy!!!
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August 2023 by Jen B
Driving through the area and thought I’d check out this location. Walked in and was greeted by one person; no problems. Then saw the rest of the staff were by the registers just chit chatting. Had my hands full and one staff member offered to put my items behind the register; no problem. I just so happened to buy holiday decor and once another staff member saw what I was purchasing she then made a comment about how people are going crazy about buying these items and thought it was too early. She then went on a rant about the holiday season items; the rest of the staff just stood there and encouraged her. At that point I gave her a look and told my daughter it’s time to go. Made it a very uncomfortable shopping experience. At least pretend to work in front of customers and wait to talk about them and their purchases after they leave the store.
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July 2023 by Anne G.
I ordered a $50 gift card to be sent to a cousin who is getting married. One month later the card has still not been delivered. I have talked to customer service FOUR times and each time I have been told the card would be delivered that day. That was three weeks ago the first time. Pottery Barn is refusing to give me a refund even though they an cancel the card. They have finally offered me a store credit, which is not very useful to me. DREADFUL customer service! The agents are nice enough, but the store policy is not at all consumer friendly. Do NOT order from them!
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March 2023 by Zivah Hardin
We popped in here to look at furniture we’ve been thinking about buying and the staff was so extremely helpful and friendly! They even let our dog come in with us. 10 out of 10 customer service!
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December 2022 by Kevin Geremia
Pottery Barn is great. Lots of good stuff here too buy our just look at.
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October 2022 by Ashley Upson
Customer service is horrible. I ordered two sets of glasses, and got 1 glass set and 1 dinnerware set. I contacted customer service and they assured me they would send the correct item upon returning the dinnerware set. After returning the dinnerware set... I was sent another dinnerware set. I never ordered a dinnerware set. I don't understand why it's hard to send the correct item. Won't be ordering here again as even customer service can't make it right.
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October 2022 by ELIZABETH REITTINGER
This store practices unethical business practices. They advertise a 30 day return policy but be warned - ANY item with prices ending in $.X7 or $.X9 they will consider final sale. They tell you this NOWHERE on the item or throughout the check out process - it is hidden on some random page on their website. There are better places to shop that are more ethical and have fair return policies. I won’t shop with this business again and urge you to go elsewhere.
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August 2022 by Marcus Bowen
The in store staff is extremely helpful and friendly, but unfortunately once it's out of their hands the experience takes a dramatically horrowing turn. Ordered furniture and spent close to $8K only to have it never show up and spend hours on hold for a customer service representative. I'm curious why they "experience longer than normal wait times" when I call right as their customer service department opens. Regardless, for spending so much money I'm extremely disappointed with how my order has been handled, let alone being able to reach anyone about it. I will admit I did expect more from Pottery Barn and assumed my shopping experience with them wouldn't be like almost every other company these days where they are super quick to take your money but then hide behind a wall of "were too busy to deal with you right now." I think this will be my last purchase with them if I can ever get through to someone, otherwise this purchase won't even last.
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December 2021 by Kailey Weiss
Nancy is WONDERFUL!!! She is so kind and goes above and beyond to help you anyway she can. Definitely ask for her when you go!
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September 2021 by Rebecca Shepherd
Great stuff, very eclectic...
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September 2021 by Kailey Bunting
Nancy is WONDERFUL!!! She is so kind and goes above and beyond to help you anyway she can. Definitely ask for her when you go!
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August 2021 by Jeff Thomas
Good sales person but pricey
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May 2021 by Alice Hodges
They have beautiful things in there, a little pricey though
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January 2021 by robert alldredge
Products r excellent & staff r superb!
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December 2020 by Erika Mansfield
Everyone had masks on, so I felt safe. The older woman up front didn’t have time to talk to me, but the younger brunette who looked for my pillows was very nice & helpful. Wish I got her name. Very large space & nice selection.
