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December 2023 by Paul H.
I worked with Brandon (sales) and David (finance) to buy a 911 GTS sight unseen (out of state). Everything from initial contact and condition videos to finalizing paperwork and arranging shipping went perfectly. I wouldn't hesitate to buy another car from Porsche Charlottesville.
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April 2023 by Roseann B.
I sideswiped a mailbox. My side view mirror was knocked off and was dangling, causing damage to the side window and door. At first I was given a completion date of one week. When insurance got involved the completion date became three weeks. Not sure why.The first problem I had was lack of response. I can't tell you how many times I called and received no response. Really awful. I needed to know when my car would be done because I had a trip planned and needed to know if the car would be done in time. I explained that on the messages I left, but it made no difference. No one called me back. A woman named Jennifer was supposed to have called me, but didn't. Finally, when the car was ready, I got a call from Jennifer. However, when I got to the dealership to pick up the car, the body shop was closed. It's important to know that the body shop is operated as a totally separate business from the sales and service departments. The Audi service department is great. No problems with them at all. The body shop is the problem. When I got there are 5:15 I was told that the body shop closed at 5:00, and no one in sales or service had a key to their office. The rest of the dealership closes at 6:00, but no one had told me that the body shop had different hours. I was stranded there with no way home. A nice gentleman from the dealership drive me home, a 30 minute drive each way. I returned the next day to pick up the car and found it with an empty gas tank. That is not how I left it. Again, no explanation from the body shop that made any sense. Really annoying. The day after I picked my car up, I learned that the body shop technician no longer worked there. I don't know what happened. Maybe he got tired of being blamed for the non-responsive habits of his co-worker Jennifer. I highly recommend the service department at the dealership. But I would never use their body shop again.
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April 2023 by Grace C.
Been trying to get ahold of them for days now. Called everyday, left voicemails. Never got a return call. Finally got someone on the phone today for 5 seconds, she was incredibly rude and not helpful what so ever. Then she puts me on hold in the middle of me talking without any sort of warning. Tried calling back and they rejected my call. Completely unprofessional.
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February 2023 by April F.
My husband just bought his dream car from this dealership. We had excellent service from start to finish. Very professional, welcoming and not pushy. Our salesman Brandon was top notch and facilitated the sale process flawlessly. I'm typically someone who dreads the car buying process, but this was unlike anything I've ever experienced before. It was actually relaxed! I'd like to highlight the finance department as well! Dave was excellent! He fully explained everything, including what we were getting with our warranty. A big thanks to Ben in the service department for his help too!We couldn't be more pleased with the sales and service we've received from Flow. We will definitely consider them for our next car purchase.
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November 2022 by Steve G.
The Porsche service department at Flow in Charlottesville is impossible to do business with. Left a voice mail message for a service adviser named Jake and never got a return call. Called back a couple of weeks later and spoke to Ben. He said he would email me a list of recommended service items and an estimate. Never got an email so called back the next day and left a message on Ben's voice mail. Still no response. That's three strikes. You're out!
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September 2022 by Mark W.
The hitch lights on my 2021 Porsche stopped working. The service manager told me my cars hitch, which they installed, was covered under the warranty. I live 2 hours away from this dealer, so I made an appointment. They charged me $182 for a diagnostic test and replaced 2 fuses. If it wasn't covered like he said then I would have had the work done at a local Porsche mechanic for less and saved myself 4 hours of driving. My wife read somewhere, that the service managers for Porsche dealerships get paid a commission on how much money they bring in...no matter how they treat their customer. Porsche is great car but their dealerships are not. Theyre more concerned about themselves than they are the customers.
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August 2022 by 楠
Nice cars should be paired with good service, they apparently do not have both. *Go find another dealership* if you want to get the pleasure you expect from a Porsche vehicle.My partner and I just picked up a brand new cayenne a few weeks ago, after six months of wait. The car arrived in June, but we were in California at that time. They kept urging us to make wire transfer to pay the car, saying that keeping a car to the next month (July) will hurt the business. We understood that and helped by wire transferring the total amount to pay the car off without being able to inspect it, which turned out to be a mistake. When we picked up the brand new car three weeks ago, the leather on the backseat was swollen with a big dent underneath. I asked and was told that it could smooth out over time, promising that they would take the car back if not. I believed them, which was again a mistake.Ten days after picking up the car, the leather did not recover on its own, and there were wavy wrinkles on the dash board. We went back to dealership to seek for help. After 3-4 hours wait, only thing we were told was that the leather cannot be covered by warranty, even tho the defect was there before we picked up the car. They simply said they can do nothing, and we should call Porsche customer service. Fine, we called and was told estimated cost was needed to proceed. Since then, we have been struggling to get that estimate from the dealership for about two weeks. Calls won't go through and texts have no response. Once you have paid, stop expecting help from them. We gave up dealing with them and decided to turn to other dealerships. Just go to Tysons, Chantilly, Euroclassics, or other dealerships, as I will suggest to all my friends. The time traveling to them will be worth it, since you will end up saving more time.
