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February 2024 by Whoop Whoop
Has to be the worst and dirtiest pet store in in Charlottesville , have been there twice the last month, same trash on the floor, no one is ever walking around trying to offer help, dozens of dead fish in tanks and they just leave them stuck to the filter, girl cashier with glasses looking mad at the world, wouldn’t say a word to us , no hello or have a good day
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February 2024 by Brandon Ward
Most of the dubia roach are dead or dying in package and all the crickets are dead it was a Saturday when I was there saleswoman said they get them in middle of the week but they still shouldn't be dead in a few days
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February 2024 by Joyce Ragland Ragland
I was alittle disappointed in the overall size of the store, however, I didn't look at the whole store.I was in a rush so I asked a young lady that worked there about what I needed.She stopped what she was doing and answered my questions.
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January 2024 by Sandra Mehring
Very knowledgeable and helpful staff
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January 2024 by Cedric
Lady would literally not sell me and my son a few goldfish. We wanted to buy 3 goldfish and she asked what size tank...we said 10 gallons with plans to upgrade.. she then pointed out which fish we were allowed to buy instead of goldfish. So we settled for a few tetras... We went down the street to pet supplies plus and they happily sold us some goldfish with no questions. ??♂️ I don't get it...
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January 2024 by Mike Cyberey
The staff is very nice and they will price match to online. I went in after adopting a new kitten, and the staff helped me out to pick out the things I needed, including pheromones, to help introduce her to the resident cat. Both our cats use their vet services, and they are equally delightful. I highly recommend them.
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January 2024 by Jamie Crowe
They did a wonderful job on my dog he’s a lab/retriever mix with short hair but he sheds a lot. They did a great job with the furminator wash. I can pet him and not have a clump of hair. I will be back
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November 2023 by Josselyn Perez
Everyone lives for it
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November 2023 by Steven Meyer
Grooming for dog. Groomer very nice did excellent work.
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November 2023 by Richard Robertson
Very professional staff.
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October 2023 by Emily B.
Went here to buy cat food. Early Monday afternoon - store was quiet, only saw one employee on his phone at register. The store was messy, dirty floors untidy and under stocked shelves. I went to the ferret enclosure. The ferrets were cute but there was a pile of poop in their litter area. It didn't look like it had been cleaned for a day or two. They didn't have the brand of cat food that I was looking for. I got another type instead hoping that my cats would like it. Instead, I found, as I was walking out the door, that the food I had just bought was expired. I was able to get a full refund (the prompt service warrant the extra star) but really, who sells expired cat food? Petco, it isn't 2020 anymore. Increase your wages. Hire people to stock your store and clean your ferret enclosure. Don't think I'll be back as there are better pet store options all over Charlottesville.
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October 2023 by Jim Dulaney
It’s OK for a pet store. The staff are odd and it smells, but they do have some good discounts if you join the rewards program.
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October 2023 by Donald Toney Jr
The Groomer did such a Great Job ! and was very polite and friendly ,We will be using Jason at Petco in the future.
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September 2023 by Heather Vernon
I have hermit crabs. I have been to Petco three times within the past three weeks. They have not had essential items for hermit crabs in-stock. I have walked out empty handed twice. Customer service is always great.
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September 2023 by Chelsea Chambers
I went in at 4:30 for a walk-in nail trimming. Was informed that they close at 4:30 so they couldn’t help me. Even though all the website information say that the locations hours are until 6pm. Very frustrated!
