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October 2023 by Emily B.
Went here to buy cat food. Early Monday afternoon - store was quiet, only saw one employee on his phone at register. The store was messy, dirty floors untidy and under stocked shelves. I went to the ferret enclosure. The ferrets were cute but there was a pile of poop in their litter area. It didn't look like it had been cleaned for a day or two.They didn't have the brand of cat food that I was looking for. I got another type instead hoping that my cats would like it. Instead, I found, as I was walking out the door, that the food I had just bought was expired. I was able to get a full refund (the prompt service warrant the extra star) but really, who sells expired cat food?Petco, it isn't 2020 anymore. Increase your wages. Hire people to stock your store and clean your ferret enclosure. Don't think I'll be back as there are better pet store options all over Charlottesville.
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July 2023 by Diane B.
Petco values their POLICIES more than their CUSTOMERS. I bought a 75 gallon Aqueon filter in May of 2023. It stopped working yesterday. 7/3/23. I am an aquarium hobbyist of 20 years. I have been a customer of Petco through many, many, many managers. I asked for an even exchange for the filter and because of their 30 day NO exchange, refund, don't ask, question or inquire policy - would not even consider an exchange even tho they had three on the shelves.I needed to invest in another filter because I did not want my fish to die. After going through Petco Corporate Headquarters, I called Aqueon. This company stood by their product and I was able to speak to them as a solid customer of their product and got a satifactory resolution FROM AQUEON.Aqueon products are sold ONLINE. I would recommend buying these products online and NEVER going to PETCO for anything - ever!!!!!! Can exceptions be made?? Of course they can. Hello Petco!This could have been a much different review. I don't need to get anything at this store. I supported it through the 12-4 opening only hours. What a waste. Now I know - Now you know.Do Not Let Anything Break EVER from this store!!!!!! Then - you will probably, maybe have an ok experience.
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April 2022 by Terri G.
Don't bother making an appointment. I showed up on time for grooming with my dog only to be told that the groomer my appointment was with had quit. They claimed to have called and texted me, but there was absolutely no contact attempt made. Over the previous days I received about 6 reminders of my grooming appointment and absolutely ZERO attempts by staff to tell me my appointment was cancelled. I was given no apology, not even a courtesy "Sorry." No wonder they can't keep staff.
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June 2021 by Charles Knight
The grooming department does a wonderful and caring job
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April 2021 by Barbara A.
the cashier was so friendly and kind, and it was a very clean and well-organized store!
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April 2021 by Billy Bob
Very rude and unprofessional. I cannot wear a mask due to medical issues and was told I needed paperwork to prove it. Since when is America n*** Germany? They are violating federal law asking for proof. If you value your freedom, boycott this store.
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March 2021 by Erin Cluett
I just left there with nothing. The girl out the checkout was super rude and very unhelpful. I asked her 2 questions about where I could find 2 items, both answers were I don't know what that is so no we don't have it. I think you need to invest in some more energetic, helpful, friendlier staff! good grief! Perhaps, you will make money for your store with helpful, kind employees.
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May 2020 by Luke P.
Just left Petco Groomers without any dog grooming for my Shih Tzu after having made a reservation. After looking my dog over, the lady decreed that my dog was too matted for them to safely cut her, and so I should send my dog to a vet. This has to be the most preposterous business interaction I have had in years with any company. The reason I bring my dogs there is BECAUSE they are matted and need to be shaved by professional groomers. Sometimes there is a nick or a small abrasion from such an encounter, but as a client I explicitly accept small cutting rashes when I indemnify the groomers as I sign on the dotted line. I love dogs and don't want them hurt from grooming but I've never had any of my dogs suffer unduly because of having their matts shaved off after 30 years of doing so. Does this groomer believe she is more caring and of my dog than I am merely because her standards of qualifying for her grooming services are so high?? Even more ridiculous is that it is COVID-Time and companies are starved for business that they have lost due to Covid. The manager asked me on the way out why my dog did not get groomed and I told him in indignant fashion about Petco's dysfunctional social justice warrior championing the rights of my small dog over the wishes of the owner - me. He muttered some pre-recorded apologetic platitudes like he could give a crap. After dozens of grooming appointments with Petco over the years I WILL NOT GO BACK. Don't be surprised to see some responses from a regional supervisor with an asinine offer of a future discount to placate me or more rehearsed apologies coming from their risk management to team so as to sound empathetic with mistreated customers (and dogs) - too late.
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April 2020 by Melissa S.
I made my first appointment at Petco Grooming Salon because they had the first availability in my town (now I know why). I drove over to drop of my Maltipoo puppy. I spoke with one person and she was helpful. Then the groomer, Jes came out, sat in a chair, no smile, and said "address." I didn't even know she was talking to me. I tried to warm Jes up during this process by smiling but she was having none of it. She was miserable and never smiled once or addressed me like a human being, let alone a customer. When it got to the length of the cut, she said "how short do you want the cut." I had never been asked this precise direction before, not to give an exact length. I don't know what size clippers groomers have used in the past and my dog is not an AKC champion, so why does it need to be so exact? Jes referred to a nappy, matted, dirty, faux dog hair chart which looked like it would never represent what actually resulted from the clipper. I showed her a picture of his last cut. She just said "I can't tell length from a photo," and shut me down. No recommendation, no smile, no discussion. Jes was making it SO HARD for me to give her my business because we couldn't get through the hair length obstacle. If it was me, if i sensed a customer struggling with a question/decision, I would recommend a common length for the breed or looked at the dog and recommended a solution so we could move forward. I really don't think Jes wanted any more work and was going to do as little as possible to help the process. Finally, I was frustrated since she was supposed to be the "expert" and I pointed at a middle length on the chart. Jes could sense my frustration and said to me "If you don't want to be here, you should leave." And I did. My husband and I have bought lots of food and supplies at this store for YEARS for our three dogs, as does my mom and sister for their farm. It was our go-to pet store. We will never set foot in there again. I called the manager, David, to share my experience and all he said was "have a nice day." I have never seen a store work so hard to repel business.
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January 2020 by Wendy M.
We stop in when treats or our specific dog food is on sale. Staff is super friendly. However, prices are much higher in the retail store than online. Also, they do not price match online retailers. They do have clearance bins up front that are always worth a look.
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December 2019 by Noelle T.
Doggos love the smells and pick their snacks. Big doggo doesn't approve of slippery freshly waxed floors. Little doggo sits and expects treats but doesn't get any from cashier because Petsmart
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November 2019 by Jennifer O.
I love this place to take my Shih-Poo for grooming. Jessica and Austyn are so in tuned with my expectations and my dog's needs. They're personal touches make all the difference in the world and keep me coming back to them for my pet's grooming needs.
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June 2019 by Jack C.
So this is where I buy cat food for our 4 cats. The weekend manager is wonderful--always greets me. What I don't get is why the checkout people are so hit and miss. I always bring my own bags, and the last two times, the checkout person stared blankly at my bag after ringing me up. When I didn't move, she asked if I wanted my purchases in the bag. I said yes, of course. And then she processed to put half of my purchases in the bag and left the other half unbagged. I don't get it.
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May 2019 by Telma S.
I just took my Dog there to get a full set grooming session and they were awesome! I called and booked my appointment same day! I couldn't of been happier!
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November 2018 by Patricia G.
Most Petco's are pretty typical, but Rebecca made my visit to this particular Petco so much easier. I brought my 11mo cat in to buy a new carrier because he'd outgrown his old one. What I didn't expect was for him to hide behind the shelves, scratch me, and refuse to come out. Rebecca helped me assemble the carrier I'd chosen, got me bandages for my scratches, and made sure that Tywin made it out of the shelves and into his new carrier. I would have been freaking out if it wasn't for her. Excellent service and such caring staff!
