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January 2024 by Shonta Hopper
Jennifer did a wonderful job on my sweet Bella. I definitely give petco 100/100. Bella will be back.
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December 2023 by Dorla Smith
Jason did a great job grooming Zaybe and Zander, he is so good with them!
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November 2023 by Marilyn Morris
Experience was great. Chuck's owner is handicap and was so nice for the groomer to walk him out when they were done.
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November 2023 by Bridget Colvin
My dog Roscoe looks great! Jay did a really good job!I also mentioned that it seems like the price goes up and up each visit.
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October 2023 by Emily B.
Went here to buy cat food. Early Monday afternoon - store was quiet, only saw one employee on his phone at register. The store was messy, dirty floors untidy and under stocked shelves. I went to the ferret enclosure. The ferrets were cute but there was a pile of poop in their litter area. It didn't look like it had been cleaned for a day or two.They didn't have the brand of cat food that I was looking for. I got another type instead hoping that my cats would like it. Instead, I found, as I was walking out the door, that the food I had just bought was expired. I was able to get a full refund (the prompt service warrant the extra star) but really, who sells expired cat food?Petco, it isn't 2020 anymore. Increase your wages. Hire people to stock your store and clean your ferret enclosure. Don't think I'll be back as there are better pet store options all over Charlottesville.
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July 2023 by Ashley S.
Jason was very nice and gentle with my senior dog. Really appreciate his patience!!
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July 2023 by Cindy Reynolds
I’ve had good experiences with both Jes and Jason. They are kind and professional
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July 2023 by Diane B.
Petco values their POLICIES more than their CUSTOMERS. I bought a 75 gallon Aqueon filter in May of 2023. It stopped working yesterday. 7/3/23. I am an aquarium hobbyist of 20 years. I have been a customer of Petco through many, many, many managers. I asked for an even exchange for the filter and because of their 30 day NO exchange, refund, don't ask, question or inquire policy - would not even consider an exchange even tho they had three on the shelves.I needed to invest in another filter because I did not want my fish to die. After going through Petco Corporate Headquarters, I called Aqueon. This company stood by their product and I was able to speak to them as a solid customer of their product and got a satifactory resolution FROM AQUEON.Aqueon products are sold ONLINE. I would recommend buying these products online and NEVER going to PETCO for anything - ever!!!!!! Can exceptions be made?? Of course they can. Hello Petco!This could have been a much different review. I don't need to get anything at this store. I supported it through the 12-4 opening only hours. What a waste. Now I know - Now you know.Do Not Let Anything Break EVER from this store!!!!!! Then - you will probably, maybe have an ok experience.
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June 2023 by James Archer
Total rip off! Worst bath I have ever paid for. He doesn't even smell clean.
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February 2023 by Amy Proffitt
They don’t do walk ins. False advertisement
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January 2023 by melinda sprinkel
They could not been nicer my smallest yorkie is difficult to groom - he snapped at them but they gently persistent and got it done. My other 3 are easyThey looked nice after they were done . The nails are a great length and smooth- they had gotten really long. I wish they had scented shampoo so they smell clean longer.
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April 2022 by Terri G.
Don't bother making an appointment. I showed up on time for grooming with my dog only to be told that the groomer my appointment was with had quit. They claimed to have called and texted me, but there was absolutely no contact attempt made. Over the previous days I received about 6 reminders of my grooming appointment and absolutely ZERO attempts by staff to tell me my appointment was cancelled. I was given no apology, not even a courtesy "Sorry." No wonder they can't keep staff.
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January 2022 by Maricela Nieves
For the excellent service and the kindness of the employees. ?
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January 2022 by Terri Gardner
The staff is so helpful and patient! They always want to do their best for my dog! They went out of their way to accommodate my schedule and serve the needs of my dog and me!
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January 2022 by Terri Kowahl
The groomer did an excellent job with Reggie. He hates every part of the grooming process and she did an amazing work. He will be back.
