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October 2023 by David Charles
My AC was toast and pumping out warm air only. I was quoted nearly 3K from a dealership for full replacement of the AC unit. Brought to peacock for a second opinion, they diagnosed a leak in the unit and refilled it, now it works good as new for less than 10% of my original estimate. Lifesaver!Service: Air conditioning
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September 2023 by Karen P
EDIT: Peacock went out of their way to make this right. I missed their response to this review and they left a message on my phone and worked with me on a solution. All of which were unexpected. Thank you Peacock - I really appreciate you.This … is a tough review to write. Because I appreciate their honesty and that they won’t do work just to do it for an easy buck. However, I had some work done on my car here (the rear sway bars replaced). Shortly after my car started making a horrible grinding and poping noise. I took it back for an oil change and to check out the noise. I was concerned it might be related to the recent work done. I was assured it was just rust on the undercarriage. Gradually the noise has gotten worse. I took it to another location for my inspection (because peacock doesn’t do them) and I failed my inspection, because my sway bars are missing parts and improperly installed.So…..bit of a bummer there. Now I’m back to driving to the dealership. Which, I am sad about because the reviews and honestly first experience seemed so promising.
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August 2023 by El'Carlos Coles
The service writer Mandy was very friendly and made me feel welcome. Although she was managing a very busy service desk alone, her courteous, polite, and professionalism never wavered despite constant phone calls. The mechanics got to my car in a timely manner and handled it with care. Great job guys!Service: Auto emissions testing
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June 2023 by Ian Haskin
Excellent experience through and through. The staff was attentive and friendly and made me feel very comfortable while I was having my A/C service and inspected for a leak, which was ultimately identified and required repair. The technician showed me exactly what was going on and made it clear what was wrong. They took care of the issue promptly and were transparent with the way they developed the quote (not a standard repair). Ultimately, the bill was less than quoted, which is rare! Very happy with the experience and I will return for future servicing needs.Services: Auto A/C recharge
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June 2023 by Brinn Garcia-Mcghee
Affordable and local shop! Thanks for the great service each time
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May 2023 by Maureen Gillespie
My fiancé and I are somewhat new to the Charlottesville area. After a terrible experience at a different repair shop that shall not be named, we were hoping to find an honest, friendly and reliable place to bring our cars for routine maintenance. Peacock is all of the above and more. From the moment I walked in for an oil change, until the moment I left today, I was absolutely impressed. They are friendly, efficient, and I never felt like any other typical repair shop that was looking to charge as much as possible. Plus the resident office dog, Steve, was a pleasant surprise and an absolute gentleman. Peacock has earned customers for life today, thank you for the great service!
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March 2023 by Lynne DeCora
The radiator hose in my car had developed holes and I was able to make it over to Peacock auto with my engine overheat alarm yelling at me. Joe was able to quickly diagnosis the problem, order the replacement hose, and sent me on my way a couple of days later.While I was waiting for the part to come in, I went to the shop to see if I could pick up my car for a quick errand. I'm glad Joe caught me before I did further damage to my car - I didn't realize how extensive the leaks were! So extra kudos to him for being the voice of reason.
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March 2023 by Jason Strull
Great experience here! They fixed an electrical issue, my brakes, my oil, all for a very reasonable price. Fraction of what it would’ve costed at most places here in Charlottesville.
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February 2023 by Blake Gieseking
My experience here has been great. They looked at my trunk opener which was having difficulty and taught me how to reset it. This is after Toyota refused to “look at” my car without me paying $175.Peacock, you have earned a loyal customer.
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January 2023 by Lily Garay
It's so hard to know who to trust these days especially when it comes to your car. I asked a friend for his recommendation and the excitement he had about sharing his love for Peacock Auto was so contagious that I vowed I would use it--and I'm so glad I did!! They did a diagnostic and assured me that the issue I thought my car had was actually not an issue at all and instead went to the root and I haven't had an issue since!10/10 recommend and will never take my car anywhere else as long as we both shall live.Services: Brakes
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January 2023 by John E.
Have nothing but good things to say about Peacock Auto Service. Took by 12 year old Toyota SUV to them to have a wheel bearing replaced and Joe not only did a thorough job of diagnosing and repairing the issue, but he also took the time to explain to me how he went about diagnosing. The repair price was fair and the issue has been fixed. Will continue to recommend Peacock Auto to friends and family.
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January 2023 by Emily Y.
I just had an awesome experience with Peacock Auto Service in Belmont! Family owned business, great branding, got me in and out for my oil change faster than promised, and my grand total was $65!! I was expecting at least $110 based on recent J*ffy L*be service. I am now a loyal customer for life! THANK YOU PEACOCK!
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December 2022 by Mary Kathryn Howard
The BEST customer service. They squeezed me in right before closing to help me find my kitten who somehow got stuck in my dash. They were very friendly about it and extremely helpful. NOBODY else in cville was willing to help me but these guys!! 10/10!! Will definitely be going back here for all my car needs.
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December 2022 by Greg S.
I have been a customer of Peacock ever since I moved to Charlottesville about 18 months ago. They are competent, honest, and treat their customers with respect. There is no way I'd take my vehicle to any other place.
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November 2022 by Frederick W.
Booked my son there and he said"Best auto shop I've ever been to" and "Saw them try to get people to wait on additional work to see if the car needed it "
