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June 2024 by Brian Robbins
Awesome customer service.
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May 2024 by Nicole Jones
Only been twice, but both times it's been a total waste. The first was in the height of summer a few years back to get a windshield blocker. They recommended one entirely too large for my car. I gave it to a friend. I tried again the other day to get my windshield wipers replaced, but they don't do the replacement for free. Online the service fee looks to be $30-$50. That's ludicrous- every other auto parts store in the area does (this is the fault of NAPA, not the location). It's close to my job so would've been handy, but go to an advanced auto parts instead where they pay people to actually help you. Funny that every single register was staffed, with no one in the store, and apparently no one with the expertise or willingness to help me install the wipers.
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October 2023 by jules tatum
Parts counter people that actually know cars
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September 2023 by Adi-Dev Rudra
Save yourself the headache come here first!
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July 2023 by Ryan “Goo” Glessner
Not much help and kinda rude
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January 2023 by Keith Herring
Great service. Had 3 people working on a starter for me.
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September 2022 by William Cruse
An EXCELLENT automotive parts store in Charlottesville
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August 2022 by Robert T.
I have been buying all my parts for the more than 20 vehicles I owned personally and my fleet of 6 work trucks for my business from Charlottesville NAPA Auto Parts for the last 22 years. James, Avery, Andy, Dennis, Danny, Neil, and a few others have always been extremely helpful, professional, and courteous, and have always gotten me my parts as quickly as possible. The times a mistake was made it was always resolved to my satisfaction. If they couldn't get me the part I needed for one of my classic cars they always had ideas or suggestions on where to look. If you get demanding or rude you're on your own. Treat these professionals with the respect they deserve and you will get fantastic service.
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April 2022 by Tony Crupi
Dennis is polite, knowledgeable, and a good person to talk to. Great NAPA location.
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April 2022 by Brandon McKenzie
Very helpful and friendly staff.
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January 2022 by Jeremy Fair
I'm so disappointed with the C'ville Napa this morning. I wanted to support my local auto parts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming.
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January 2022 by Daniel Mills
Got great service here when I needed a new battery for my truck. Technician helped me out with testing the battery and supplying a replacement. They didn't do the install, but did provide tools for the job.
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January 2022 by Jeremy F.
Unbelievably disappointed with the C'ville Napa this morning. I wanted to support my local auto parts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming at the Charlottesville NAPA.
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December 2021 by Chinica Bowles
Very friendly and helpful love the employees
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October 2021 by Chris The_Aten_FPV Brubaker (The_Aten_FPV)
Very friendly and helpful, even 5 min before they closed they still took the time to find parts that I only had partial model numbers for.
