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July 2023 by Benjamin Harris
Literally all I want to do is buy a money order, and they somehow make it impossible. Isn’t this your service?
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September 2022 by Ve S.
I can't even count the times they have turned me away from the pharmacy because they can't figure out my medicine. I had to put them on the phone myself with my doctor. Terrible service. They have no idea what they are doing. They never update their systems and they are always behind. I don't know why I still go there after years of frustration. I see the same people go in and get turned away after waiting for hours because they are so behind, they cannot manage their systems, they don't know what they are reading on their computers, and they simply don't know what they are doing.
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July 2022 by Kimberly C.
Don't order pictures from here unless you want a line in every photo. My pictures were misprinted (appears to be that they printer page was misaligned) but when I went in to have them reprinted so there isn't a line in EVERY picture the cashier said that that is just how their machine prints them so they won't reprint them correctly. So frustrating to have picture messed up because someone won't line the printer paper correctly.
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April 2022 by James F.
I used the CVS website to make an appointment at the CVS on fifth Street in Charlottesville. I got an appointment for 3 PM today to get the Moderno vaccine. I change my schedule all around cancel some things to be able to be here at 3 PM. I arrive at 3 PM and I'm told that we don't do vaccinations except at four and then on a walk in basis. This is very disappointing. Feels like I'm being asked to be at CVS's beck and call when I go to all the trouble to make an appointment. When I should the written document that I got showing my 3 PM appointment for CVS person was not apologetic and just repeated I need to get back at four.
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December 2021 by Marcia H.
My COVID booster and senior flu shot were scheduled for this afternoon. This morning I received a text advising that CVS had canceled my appointment. I also received an email stating the appointment was canceled. Neither communication included a reason for the cancellation. I called the toll free number, and, after pressing numbers and not getting the information I needed, asked for a rep, and after waiting....and waiting....got to speak to a rep. She was very nice, and obviously wanted to help, but the answer to my question was not available. Apparently, they were receiving numerous calls about this issue. So, I called the store ..... went through the same contortions as before.....and got nobody. When I try to reschedule, I have to start from "scratch", as though the data previously submitted just vanished. I am thoroughly frustrated at this point and will schedule with another provider (not CVS).
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April 2020 by An N.
This pharmacy is great! The staff knows me by name and pulls up my prescriptions before I even get to the counter, and I've seen them treat other people the same way. They're knowledgeable and always happy to explain things or call my doctor if they have any questions. Their delivery is also prompt. I would definitely recommend this store.
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January 2020 by Angela S.
Customer service at the pharmacy is non-existent. I had an issue and I was told they were too busy to call my insurance company. There is usually only one cashier and the line is usually long to pick-up a RX. The overall store is very unappealing, it appears dirty and dimly lit.
