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March 2024 by Mike Heidtman
Received great customer service from the Manager at this location and all the staff very patient and answered all questions very knowledgeable with the metro experience will definitely be back with more business
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March 2024 by Dennis Mitchell
very bad reviews here--- for tmobile store poor customer serviceis rampant as owners are absentee and low paid counter servers have noincentive toprovide goodservice the more business in creases the harder they work but for the same pay while the absentee owner rakes it in
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September 2023 by DeeDee Hurley
So I just erased a positive review as I thought I had finally been helped with this ACP situation only to find out that Metro(Google their tricks) has a whole way to make a couple bucks off this program. They tell you it will be months to be approved. Even though I went in person with approval codes which the gal put in and they were accepted. Then I had to pay an activation fee and was signed up for an auto pay acct to save $5.00 so the $60 pplan is really $65..oh and wait they also added insurance for $ 3.00. I wasn't given a contract just a receipt from my boyfriend credit card,having paid the activation fee..she told me here's your 8 digit pin and everything will be online in your account. Surprise..now they want me to pay for 2 months at $68.00( which I will never recoup albeit being qualified for benefit before signing with them. So they are taking advantage of low income folks,myself due to a medical condition and if you continue to read reports online metro will send you a message that your address doesn't match,the clerk entered it for me? But multiple reports or people having name spelled as Dave when they are David and and have never gone by Dave. I will be reporting to Fcc and uSac. My boyfriend is filing a fraud report with his credit card. Someone better fix this. #corporatecorruotion
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August 2023 by Sergio Raul
Excellent attention from Miss Giuliana, very kind and professional
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December 2022 by Acc free Usefully
I've been waiting for days to be paid and they are refusing to pay me, it seems super bad to me that they abuse people like this, we are 5 ex employees waiting to get paid, everything is so unprofessional in that place
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November 2022 by Jennifer Morris
The woman who "helped" me and my son was so rude. She stated that she didn't have time to help us look up his pin, however we were the only customers at the store. I guess she was too busy eating her chips that she was snacking on while talking to me. This isn't the first time I've had such a terrible experience it's just the first time I have written a review. I wish I could give them a 0 star rating.
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November 2022 by Marvin “Terry” Gibson
It was the worst customer service deals I have ever seen I was screwed without a thanks
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November 2022 by Victoria Sieh
The sale clerk was very professional.
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April 2022 by Amy Jo Taylor
Awesome staff always helpful.
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August 2021 by Kathleen Ronan
Lucero was very helpful .I was considering switching arriers but she straightened me out and I will stay with metro.K. Ronan
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August 2021 by Bonnie GIBSON
LUCERO IS VERY SWEET AND ALWAYS HELPFUL
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June 2021 by N Hill
I went in to try and switch my service. The sales associate Lucero was very unhelpful. She didn't offer much assistance and was not friendly at all. She doesn't need her job.
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November 2020 by Md dkquike
(Translated by Google) Bad experience with the girl in charge does not know how to serve customers.(Original)Mala experiencia con la chica encargada no sabe atender alos clientes.
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September 2020 by Andre Xavier
T mobile location at Pantops, we returned 4 phones and 14 synups. To our surprised that store manager never turned in the phones to corporate office. Long story short , my business partner was sent to collections for a bill that we never owned it. They will ruin your credit, stay away!
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September 2020 by Reynaldo Velasquez
(Translated by Google) Very good attention ?(Original)Muy buena atención ?
