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April 2024 by killerkiloful
Their employee deserves a 10/10. I’ve been in the store multiple times over the week getting everything ready for my upcoming wedding. The store has been dirty and disorganized and very busy. They’ve only had one employee working, they simply can’t keep up. Sad that my local men’s warehouse won’t hire enough employees to properly run their store
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April 2024 by Carmelo Caratozzolo
I went in two weeks ago and the place was very busy with only one staff member. Needless to say he couldn't keep up. I picked out 4 blazers of which they didn't have in my size. It took some time to get help but I was able to place an order for the items. I paid over $1,000 in cash. He said it should be about 3 to 5 days. I called last week and they said they should be in by today (thursday) but I did not receive a call. I called today and a lady picked up... a few words in she said that she had to place me on hold. 15 min later I called back several times. She picks up and said she was the only one there. I tried to explain my situation but she was so busy she put me on hold again. I have been on hold once again for another 15 minutes and decided to write this. I blame mens wearhouse. How can they expect one person to handle such a busy store. I have spent many thousands with them over the years in other stores, this is the worst situation with staffing by far. I am seriously considering getting a refund for everything I just ordered and never shopping at any of their stores again. Still on hold... 20 min... hanging up now.
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April 2024 by Brandy Million
Courtney is incredible!! Excellent customer service. She made me a customer for life at the Charlottesville location. Friendly, efficient, great style assessment.
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April 2024 by Chad Moler
I needed a suit and stopped in, forgetting school was out and prom was approaching. Courtney greeted me and told me she'd be with me in a few mins. I waited as 6-7 more customers walked in all wanting tux rentals for prom.Courtney was incredible. Not one person was ignored, everyone was given an expectation of a wait. She was literally helping 3 people at once.Being the only employee on duty, she handled everything with extreme patience, grace and efficiency.Thank you Courtney for your excellent customer service.
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March 2024 by Darren McCauley
Nice people and very helpful. Unfortunately, the stock was all over the place and the store was in disarray.
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January 2024 by Thomas Sumner
Staff is SO helpful and kind! Ask for Courtney, she rocks!
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December 2023 by Adam Gunn
Needed a suit in a 911 situation. Had a formal event to get to in under an hour, and accidentally left my suit at home in Richmond. The associate Sam saved my life and got me an affordable suit in an expedited fashion. Saved me from having the most embarrassing night of my life! And the suit is fly. =)
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October 2023 by Lethal
Excellent staff but honestly terrible company. Place was closed for a/c problems for over a month and corporate did nothing. Feel bad for the employees
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October 2023 by Shannon Howerton
Sales lady was rude as hell
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October 2023 by Greg Mitchell
Decent selection but one salesperson was a bit pushy
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August 2023 by Matthew Sporn
Mens Wearhouse and Tailored Brands ought to be ashamed of themselves. It's been over a *month* that this store's A/C hasn't been working. It's awful for the employees, the company, and our customers. I don't understand why a massive company like TB can't get this turned around by now
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August 2023 by Marcus Bowen
Super friendly and experienced staff that helped me even when they were temporarily closed due to an AC failure.
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August 2023 by Shawn Stanton
My suit wasn’t tailored in the timeframe I needed. They dropped the ball a couple times. However, not only did they refund the full amount, but they wanted me to keep the custom suit. It’s been a rough few months for me, and this really was a blessing. Amazing customer service and accountability today. At a loss for words, except for GRATEFUL.
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July 2023 by Jordan L.
Horrible service. Doors are locked during open business hours. Nobody answers the phone. The lady employee was extremely rude once she finally came to the door.
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July 2023 by Miles Clements
Mens Wearhouse is probably your best option for an affordable suit in the Charlottesville area, but the building has issues. The air conditioning is shot and the bathrooms are outdated and impossibly dirty. I hope they decide to put a little money and effort into making this store a comfortable place to shop again.
