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April 2024 by Joanna Longo
Professional, friendly and well-informed experience with Tom at Charlottesville Mattress Warehouse. Delivery was seamless and easy. Will be our go-to for future purchases.
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February 2024 by Cherice Knott
Aaron and Tom were pleasant and professional. They really helped me and explained the best options for me.
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February 2024 by lyndsay harshman
Extremely helpful and informative very professional and would recommend anyone to buy from here
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February 2024 by Hossein Ghanbari
Best mattress you can find in town with great service
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January 2024 by David Ashcom
Tom and Aaron were awesome to work with. We got a very nice mattress from them, unfortunately we catered to my wife’s preferences. This resulted in me having back problems. They gave me some special pillows to try but when that didn’t solve the problem they kindly swapped out our mattress for one better suited for my needs. Thank you gentlemen!
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January 2024 by Jodi Zenzen
I visited the Mattress Warehouse in Charlottesville on January 1, 2024. My two kids and I were recovering from a fire from a neighbor’s townhouse that caused significant damage to our townhouse.Juan was working and I told him I looked online at their site along with a local competitor and saw that Mattress Warehouse’s prices were lower. I had a mattress in mind but tried a couple mattresses, discussed some physical challenges I had, and Juan suggested I try a different mattress in comparison. The other mattress was more expensive but Juan was able to lower the price and I purchased an adjustable base which he also lowered the price of.Juan was so kind, understanding, patient and honestly I still have a great deal of trauma from the fire and all of the aspects of what losing your home means, and he patiently listened. Juan never rushed me through the process, went over guidelines and my new mattress and adjustable base will be delivered tomorrow for free!This was an amazing experience after such a difficult Holiday Season! Thank you Juan!
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November 2023 by MJ Hollis
Tom was great helping us find the best mattress for our needs. He listened to our opinions and directed us to one that matched us perfectly! He even made mattress shopping fun!
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October 2023 by Jaslene Paredes
Aaron was awesome. Really explained everything thoroughly and gave us a great price. Couldn’t have had a better experience!
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September 2023 by Amy Mayo
I’ve been looking for a while, finally the perfect mattress! Aaron has been fabulous! I’m quite impressed with his product knowledge and patience. Thank you so much! I will definitely recommend you and Mattress Warehouse to all.
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August 2023 by danielle wayne
I had the pleasure of meeting and working with Tom and he was such a delight. Not only does he have a fabulous personality, but he went above and beyond to make sure everything was perfect. I never write reviews but felt I had to do so because it’s rare to receive such amazing service so for anyone who is looking for a mattress… there is no where else to go but to mattress warehouse… and make sure you ask for Tom!
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August 2023 by Sylvia James
Aaron Payne was so very helpful and supportive as he waited on us at the store. He answered all of our questions and great advice on the mattresses in stock.He is a valuable person in your organization and should be recognized for doing a great job.
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August 2023 by Doug P.
I came to this location first because of the hundreds of 5 star reviews that I saw on Google. It has been a very long time since I have shopped for a mattress and didn't really know what to expect. Aaron Payne was the name of the associate that helped me with my selection on one of the new Sealy Posturepedic Hybrids. His manager Tom also reminded me of a Veterans discount on the Foundation I needed. But what really blew me away was after they delivered and setup my mattress (which was free) I had a change of heart on where I needed it setup at, being a disabled vet my body isn't as strong as it once was. He Personally came to my home after they had closed for the evening and rearranged it himself! I tried to give him extra cash for the late house call but he would not except. This is my way of showing my gratitude. These guys are the real deal they will take care of you throughout and after your purchase. Again Thank you Aaron and Tom!!!
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August 2023 by Hannah Schuele
Tom was so helpful! We came in with an idea of what mattress we were supposed to get (based on various advertisements we get during podcasts/on instagram/etc) and he took the time show us what the mattresses are actually made of and how they will hold up long term. We left with a plan for a mattress that was both cheaper and better quality (hopefully) then what we came in for. We appreciate Tom and his expertise!UPDATE: We moved to Richmond a couple months later and called Tom for a bit more advice about purchasing a mattress. He offered us an awesome deal (far cheaper than the online price and what the local stores were offering) and to get it delivered to us within a few days. So glad we went to his store!
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August 2023 by Lora Henderson Smith
Aaron greeted me at the door and quickly got me exactly what I needed with next day delivery. He even helped me troubleshoot a Verizon issue. Thank you for the excellent service!!
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August 2023 by Nuha Khogali
Aaron has excellent customer services skills! Got us set up perfectly with a great mattress and will definitely be coming back anytime I’m looking for a new mattress, Def recommend this location
