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January 2024 by Harry Jones
Salesperson greeted me .Was very knowledgeable about mattress.
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December 2023 by william Boozer
Incredible service all the way around.. Definitely the call for anyone looking for great personnel and a good deal. Thank you Olympia, Charlottesville Mattress King!
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December 2023 by Roberta Williamson
I was concerned about buying a Mattress for another person. Roland was knowledgeable and carefully explained what the process would be. Thank you.
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October 2023 by Paul Entwistle
Roland greeted us at the door and offered to help. He listened to what we were looking for (my wife had done her homework) and didn't try to sell us anything. He let us try the mattress we asked about. Stepped back and ket us talk. Then answered our questions. Once we were satisfied we made the purchase and he made the transaction easy. We much appreciated his method. Not pushing!
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August 2023 by Angela Smith
We worked with Roland today and he was the best. Told him what we wanted and needed and he was really helpful. He made this buying process so easy and simple highly recommend mattress firm if you are shopping for a new mattress.
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August 2023 by Christine Mahoney
The staff were so nice, so helpful, I was in and out in no time and got exactly what I wanted and it was on sale! Can’t go wrong!
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April 2023 by Charley Arrigo
I had just got into Charlottesville the night before—and needed a mattress for my apartment. John was very helpful and courteous as we went through the best options. He helped me find what I needed quickly. And it was a friendly introduction to my first day in town.
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April 2023 by Aaron Hackett
John Roe was my senior sleep expert. He was professional, friendly, and helpful from the beginning. I got a great deal on a nice mattress and it’s all thanks to him!
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April 2023 by Kenny Allen
John Roe was our sleep Expert.He was very knowledgeable with no pressure. We were most satisfied with our purchase. Thanks again John.
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March 2023 by Renee Angela Samuels
This mattress was so good. I used it for just a few months to help with my injuries and as able to give it away to a person who was suffering from pain and it's helping them also. Thank you!!! My sales representative was completely awesome. He was a black man and I was happy he looked out. I felt right at home with his customer service. I believe he's the manager. I don't remember he's name smh
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March 2023 by Michelle Field
Very helpful, knowledgeable, and patient. Takes the time to fully understand your needs and match them. I’m a repeat customer (x3).
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February 2023 by One Or Two
This mattress was so good. I used it for just a few months to help with my injuries and as able to give it away to a person who was suffering from pain and it's helping them also. Thank you!!! My sales representative was completely awesome. He was a black man and I was happy he looked out. I felt right at home with his customer service. I believe he's the manager. I don't remember he's name smh
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February 2023 by Leon Williams
I received great service and advice on buying mattresses. Highly recommend.
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January 2023 by Parke Pleasants
I will gladly deal with this store again. John went above and beyond to help me with an exchange and was patient and courteous in handling my requests. Great customer service paired with reasonable prices seems rare these days
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December 2022 by David Grizzard
Truly exceptional shopping and purchase experience! This was our second purchase from Mattress Firm. John provided great advice in the selection of the right mattress to meet our sleep preferences. Even greater, he helped us find value in a top quality mattress and followed up over a period of several days. Customer service like that is a rare find in today’s world!
