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February 2024 by Mister CRULL
Pricey but better than going to Walmart!!!?
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February 2024 by Aaron Cushing
Actual store availability and the availability listed in the app often don't add up.
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February 2024 by Michael Richards
Reasonably well stocked. Hard to find someone to ask questions of but they do a good job helping out once you do.
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February 2024 by Mae Erickson
one self serve registers open. Items will not scan and Alison won’t take time to help! pour service!
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January 2024 by Leah Papier
Didn't have what I needed and no one was willing to help me.
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January 2024 by Eryn
Staff helped us find what we were looking for and even then checked back to see if we needed anything else.
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January 2024 by Neysa Wilfong
Charlottesville Lowes is so much better than most, really good service, good availability. For a big box store, great.
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January 2024 by alex petree
Doesn't take Christmas lights after the 24th, even if they'd failed. They failed within 2 weeks, and I didn't have time to get back (it's the holiday season ffs). Shredding my card and taking my business elsewhere, I'd rather drive to waynesboro to go to home depot at this point
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January 2024 by Clair Apodaca
Just returned from Lowes. There were no cashiers available. Lowes FORCES you to self checkout. I was told by a crabby employee that if I wished to be checked out I had to go to customer service. I did and was checked out. Customer service was not happy but they were polite. But then I had to go through self checkout to leave the store--I was sure someone would stop me believing I was simply walking out. So that was stressful. Why would Lowes want to add to my stress? Hire cashiers--we've all read the horror stories of self checkout.No, after all this, I won't return my cart to the cart station.
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January 2024 by Ghetto Boys Crew
Perfect
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January 2024 by Derek Woods
Well stocked and with a helpful staff.
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January 2024 by Tony Fusco
What can I say, I love this place!! It has everything for the home you need!
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January 2024 by Glenn Clark
Covers your building needs pretty well.
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December 2023 by Pat Bowman
Note: My original review was a One Star rating.UPDATE EDIT:Lowe’s Did Respond (see below the original response) and their Customer Service Department contacted a department in Lowe’s — and They Did Make It Right!Now That Was Indeed Customer Service.As a result, they deserve a ⭐️⭐️⭐️⭐️⭐️ rating for following up.Thank you.Original Post:This is Directed At Lowes for a product they have.Minute Key— we had 4 keys cut at Lowe’s and in trying them out, the First Key We Tried Stuck in the Lock— AND WOULD NOT COME OUT.We had to call a locksmith to have it removed at the cost of $175! Yes! $175! ?Tho Lowes was “helpful” at the customer service desk, they Deflected ALL Responsibility to the Minute Key company…who accepted ZERO RESPONSIBILITY for their Defective Machine, but did say they would return the $12 cost of the keys.The locksmith shared this happens A Whole Bunch with Lowes customers who use Minute Key.Lowes Knows This Is An Issue.Minute Key Knows This Is An Issue.Neither corporation wants to accept responsibility.!!!!BEWARE!!!!
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December 2023 by Evan Kiernan
*addendum** Lowe's commented below and instructed me to call to find a resolution. Spent 45 minutes on the phone, majority of the time on hold, and was told by the local Charlottesville installation team (by associate and manager) that there is no resolution to be made. They informed me that they will not make an exception to their policy. I stand with my original post.**Lowe's did backsplash work for me 2 years ago. Went to remove a plate to swap an outlet and found that the tile for all 5 outlets were covering most of the boxes, making it impossible to get new outlets into position. Went to Lowes and they gave me a phone number to call. Lowes and the contracting team refused to fix this because it was "out of the warranty window"... That's not a warranty issue... Thats poor workmanship. Will never ask Lowe's to install tile again.
