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September 2023 by Christopher MacDonnell
Wonderfully large Kroger, the best in town. However the bathrooms are terrible. This is the air vent in the men’s bathroom on 09/25/2023. It has been this way for a very long time. Health hazard!
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September 2023 by REGGIE PALMER
If I could give it a zero I would! Thanks to akeem and his bad attitude, blocking the isle and getting smart with me! This happened today on the canned fruit Isle around 3:10 this afternoon! One lady went back, and walked up another isle, I asked him to MOVE OUT MY WAY! I will call the manager when I have a chance, and I won't be coming back to that Kroger, neither will my family!
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September 2023 by Tonya Maffucci
No cashiers, self checkout only. They charge the customers for bags. Staff is unfriendly, almost got knocked over by an associate. Produce looks old and wilted. Just don't bother
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September 2023 by Hedland B.
I have been shopping at Kroger, Rio Hill since moving to the area in 2019, and the quality of customer service has descended to an all time low, except for the meat and seafood department. The checkout area is especially bad with one or maybe two checkouts available and usually only half of the self checkouts. I have actually left a basket of groceries after asking the front checkout supervisor to open additional registers only to be told she didn't have the authority to do so and the manager was not available. I have shopped at this store for the last time.
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August 2023 by Big Tide
I love the store. I never have any problem finding anything however, I am tired of working there. The self check out is way overwhelming. You need to get more people on the checkouts because I’m tired of working there and paying for bags. So if I’m going to use self check out, I shouldn’t have to pay for a bag because technically I’m doing somebody else’s job and I’m not getting paid to do that. Please put more people on the front. This is the second time I have experience a super long, aggravating wait trying to get out of the store. I can easily take my business somewhere else.
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July 2023 by Bud Porter
Your hours are inaccurate. You cost me a lot of time because of it. Fi
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July 2023 by The Mrs
DO NOT ORDER DELIVERY FROM HERE! They'll steal your groceries then make you wait 7-10 business days for a refund.
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April 2023 by Donna Perkins
Charging for plastic bags at self checkout stinks when you don’t offer paper. We searched all registers; no paper! Money grab by Albemarle County. I pay more than enough in taxes. Not the 5 cents; it’s the principle.
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March 2023 by Stefanie Melton
I use pickup 3 or 4 times a month to save on time. Since they began charging for bags they have increased the amount of bags they use. Today I got home and saw 4 of the 6 bags had 1 item in them. This has happened repeatedly. I called the manager and he said he would talk to that department. I think there should be an option for no bags for pick up orders. I have my own shopping bags and am happy to load the stuff into them when they bring it out. I have also not received any text or email about substitutions on multiple occasions. Not a huge deal but it is nice to be able to reject or accept things before you get to the store. Sometimes I do get the text and immediately click on it and it says it's too late to review. So in general pickup is lacking and needs some improvements.
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March 2023 by Brittany Lloyd
Employee that was cleaning the bathroom tonight 3/8/23 around 8PM needs an attitude adjustment. I was waiting outside the bathroom for him to finish up so I could go. He had the door propped open and he asked me if I needed to go which I responded yes and he told me with attitude fine make it quick. Just plain rude and disrespectful. Won’t be returning.
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March 2023 by Jake
This is the best Kroger in the area. Always worth going the extra distance. Great selection, decent prices, and friendly staff make this place stand out. Thanks Paula, Javasha, and many others!
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February 2023 by John Dimeo
Horrible customer service. Only shop if you're going during peak hours if you don't want to self-checkout
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January 2023 by Teresa Baskfield
Now charging for bags, really!! I purchase my groceries & have to buy a bag to put them in. Kroger your CEO have billions of dollars. I'm really finished with you really; I'm done ✅
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January 2023 by Daniel Mills
Everything was pretty much on point, other than a few items being out of stock and many of the shopping carts having busted wheels.
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January 2023 by Mark Czmyrid
Tremendous tremendous nice nice lady cashier she was very very detailed she nude products she was very helpful very personable very friendly upon entering Kroger I was welcomed by a associate gentleman he was very nice he welcomed me great folks I really like the Krogers I like this Kroger a lot