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September 2023 by Hedland B.
I have been shopping at Kroger, Rio Hill since moving to the area in 2019, and the quality of customer service has descended to an all time low, except for the meat and seafood department. The checkout area is especially bad with one or maybe two checkouts available and usually only half of the self checkouts. I have actually left a basket of groceries after asking the front checkout supervisor to open additional registers only to be told she didn't have the authority to do so and the manager was not available. I have shopped at this store for the last time.
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June 2023 by Marsha Lawhorn
Still the best gas and cheapest for Kroger card members around. Just buying from Kroger with my groceries, no complaints with those and prices either, plus I think another place I usually get about 30cents to $1 off fuel. Depends on how much I spend at the grocery store. It's no big deal, need to eat but saves me at the pumps!
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June 2023 by Salvatore' CEOVicenzo
Best gas in VA
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February 2023 by Kim Kelly
Always a sign up that attendant will be back. Go back 3 times in one day. Still nobody. Had cash so i could not get gas. 3 other people revisted the store with same complaint, same day
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January 2023 by Daniel Mills
Great place to get gas. You also get a discount as a Kroger member. There have been some pumps disabled the last few times I've gone, so double check your pump before parking your vehicle.
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November 2022 by Teresa Baskfield
Well where do I start, charging for air! Really well the rich get richer. Not that it will hurt your business but you just lost a long time fuel buyer, I'm not paying for God's air. Sheetz can afford to have free air for their customers. Seriously you shouldn't have put the air machine up, if you're going to sell it. Greedy owners are on their way to a burning _ _ _ _. & enjoying the ride. ??
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October 2022 by Local G.
Store was like any other Kroger. Clean and had everything I needed to make some delicious chick pea stew for my college friends. However do NOT EVER use the bathroom here. In an emergency I would still rather s*** my pants than use their facilities again.
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August 2022 by Gregory Gibson
Not super busy at the time and other than the fact that fuel prices are stupid. Everything was uneventful.
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January 2022 by Caleb R.
Three times now i have called and double checked the website before i drive 35 minutes to get there at 10:35-45. All three times the door is locked and the person there just shrugged and says sorry Why would u say you are open till 11pm when u certainly are not?
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January 2022 by Layne R.
Clean, Reliable Grocery Store I've always been in love with discounts. Kroger is full of them. From discounts on food, to sales of close-outs, to the ever-important $0.03 off gas, Kroger is a wonderful place to shop. It opens at an opportune time considering its near where I work and the staff have always been friendly and helpful. The store is clean and has exactly what I would expect a large grocery store like Kroger to have. I've always been impressed with their flower and balloon selection and the way they redecorate their sodas for different sport seasons. Overall, this is a fine grocery store to shop at. At the very least, stop here to get your gas!
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September 2021 by Patrick L.
The 3 stars are for the stock. I always get what I need, and this location keeps up with its inventory. I'm in and out in 30 minutes most days. The two star subtraction is for the service. Some of the cashiers are very rude, ESPECIALLY if you don't use one of the dividers to separate your items from another person. I had a cashier roll her eyes at me, even though I pointed out there was only one at the register, that the person in front of me was using. Additionally, employees who are fulfilling online orders don't seem to acknowledge your existence. Several times I have had to turn around in an aisle because they wouldn't let me through. I even had one move my cart out of the way as I was reaching for an item on a high shelf. All in all, this Kroger works in a "get in, get what you need, and get out" grocery. If you're expecting courteous service, go elsewhere
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February 2021 by May L.
Is there a rating below one star? After waiting for over an hour on Wednesday to pick up groceries and not receiving them, the charges showed up on my credit card on Thursday. I have now been reassured that the charges will be removed within 7 - 10 days.
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January 2021 by Lori B.
Kroger will not have my business for censoring Mike Lindell, owner of My Pillow. We live in America, not Communist China. If it happened to Mike, it will happen to us given time. Don't shop at Kroger until they change their wrong and unfair policy.
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December 2020 by Natchawan D.
Thank you for your kindness. When I was waiting for an uber outside and it's really so cold. I walked inside and saw the sign "Restroom", so I got into women room. And really appreciate it!!! Otherwise, I used to buy keto ice cream but from TX. Thank you again
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December 2020 by Autumn N.
Can never find a cart lately. The past couple of times I e been there it seems they are overwhelmed. I started going to Harris Teeter. A much better experience. .