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January 2024 by Chelsea S.
I have been picking up orders from Kroger for three years now. everything has gone to crap since Cateri was moved to a different location. I can never get ahold of anyone in the pickup office and Cateri used to take care of me like I was her number one customer. I kind of dread going to this Kroger for pickup now. Drew is the only one that keeps me coming back. I call and ask to add something to my order and the employees don't seem to be trained how to do that because I know it's possible and Cateri and her team used to do it all of the time for me. I'm thoroughly disappointed in Cateri's move to another store. She was an amazing employee.
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January 2024 by Doug T.
Very miserable pickup experience - 2 hr wait for groceries. Company needlessly put their staff under tremendous pressure to get orders out despite being understaffed. Dec 30, 2023, we had a very miserable pickup experience. My wife went at the appointed time to get the order. She was told they were still shopping the order. It seems 3-4 cars were all sitting around waiting also. She was parked there for 2 hours waiting for our groceries. 2 hrs after it was supposedly "ready". with associates checking periodically saying "it'll just be a few more minutes!". It took much longer than that! Finally they came out with the order and said something off hand like "oh looks like you're orders finally here!" without apologies from the store or management. I feel terrible for the staff scrambling to get our order. And I was not so much disappointed with their delay, or being understaffed, as I was the poor handling of the situation by this company and store. If they were truly short staffed they could have told my wife to come back in a few hours. They could have shut off online orders for the day and spared their staff and customers a great deal of stress. The manager could have been running point with customers to smooth things over and apologize, making it a much less uncertain situation. None of that happened. I had to call the assistant manager. She only offered a $5 gift card. Emailing corporate they gave us $30 gift card. Why did I have to be proactive about pursuing them?I'm left wondering whether this company cares about their customers (and their staff!). Other companies would have made this right from the gate for all involved. I don't expect perfection, but I do expect when things go wrong, the company shows their care to customers and staff.
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December 2023 by Sterling M.
Today I was saved from a very embarrassing check out by two great workers, Will, and another one that forgot his apron. 10 out of 10 customer service, and they made sure I didn't steal the food without paying . Great personalities and would recommend giving them a raise
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August 2023 by Katie L.
Short on staff, so no customer service. I went to rent a carpet cleaner (I had looked it up, it was available at the store), and I even called ahead the day before to make sure I would be able to rent. The woman on the phone told me that someone would be at customer service on Monday and could help me. Monday comes, nobody at customer service and a sign saying customer service was closed due to low staffing. I ask around, am told to wait 3-4 minutes, nobody comes. Another customer asks, is told 45 minutes. I didn't have 45 minutes, so I left. Came back a few hours later, was told nobody would be able to help me. Came back almost a week later, was again told nobody would be able to help me. Overall, never got to speak with customer service, was not able to rent the carpet cleaner at all. Store may be fine for normal shopping (I haven't checked), but if you're looking for customer service or any specialized purchases, no luck.
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November 2022 by Ronnie W.
Not good service like it used to be, sign of the times unfortunately, and only one booth to check your groceries out with 12 avaiable, not acceptable, Going lots more to Wegmans . My wife and I have been using this store for over 40 years!Pharmacy going down hill , was told today not to listen to robot message to rely on getting my meds- really ?
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September 2022 by Luciano M.
Are you serious. The policy at Kroger needs to change. My friend forgot his ID but I had mine and we were just going to buy some beers. They refused to sell them because my friend didn't have his ID (even though I was buying and had mine). I understood this so I was just going to grab another friend and come back or get his ID and come back to buy. Turns out me and my friend weren't allowed to come back to that Kroger for 24 hours EVEN THOUGH I AM OF AGE. Ridiculous. Banned from Kroger for 24 hrs because my friend didn't bring an ID???? Administration and management were of little to no help either and didn't even try to talk to us and just said we were barred for 24 hours!??? Come on Kroger
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January 2022 by Peter E.
The store was dirty smelled bad and super tight with the cart. I would advise against ever going there
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June 2021 by J E.
We don't usually shop for groceries in Charlottesville, but we do when driving back home through the area. We came here in hopes of finding some decent fresh sea scallops and shrimp, but only got frozen shrimp that looked decent, as their fresh shrimp wasn't very impressive and what looked somewhat "ok" was small. They only had bay scallops, no sea scallops. The place looked like a mess, a Food Lion looks a LOT better. Staff were moderately friendly. Produce wasn't very fresh-looking nor was there much selection. We totally should have just gone to Wegman's, like we originally planned. We won't return.
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March 2021 by Vincent M.
Multiple individuals, not shopping together, maskless in the store. Store made an announcement but appeared to do nothing about the issue posing a risk to employees and shoppers.
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February 2021 by Meat P.
This Kroger just did what the subway is getting bashed for in NYC. They removed all the benches outside to stop customers that are transient from sitting on benches stationed on what is a public right-of-way sidewalk outside their establishment. This also effects the handicapped and pregnant customers that no longer can take advantage of a common decency that is to be expected in our society. You are stooping low and the public is noticing.
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March 2020 by Kimberly Mauro
The deli staff is always super friendly and helpful.
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October 2019 by Michelle S.
Grocery side is fine. Every single time I need a prescription it's like trying to pass a bill through Congress with this place though. This latest prescription they were out, then forgot to order, so it would be in today, I requested it ready by 11. Here it is 340 in the afternoon and "oh that should hopefully be ready in 30 minutes or so." This medicine is keeping me and my unborn child out of the hospital, and they are messing around like it's nothing important. This after waiting in line for 20 minutes while the tech was talking to a friend. Wish I could give the pharmacy negative stars.
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March 2019 by Travis Debus
Great shopping center
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February 2019 by Becky M.
Organic produce is iffy. Staff at deli on multiple occasions is in their own world and ignore customers. After being the only one waiting several minutes having made contact. I was given moldy cheese and my Turkey was shoved messily in the bag. Not the first time mind you. Went to this store because they still have the natural food section in tact. Every trip finds the fresh meat section a mess. Charlottesville Krogers seem to be going down hill :(
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January 2019 by Abi M.
As a grocery chain, Kroger is A-OK. They've got lots of good quality own-brand products at good prices, but there are definitely drawbacks to shopping here, too. Especially this location! Just a half mile up the road or so is another Kroger with a gas station out front, and I would much rather shop there. This Kroger at Barracks is in a convenient location, but the inside layout is wacky. I feel like no matter how many times I go in, I can't remember where they've put the essentials. They've put frozen and refrigerated aisles in the middle of dry good aisles, which is confusing, and they separate "healthy" things on their own aisle (which is totally not conducive to finding healthier alternatives that you might not know exist for your typical grocery purchases), and in my opinion the lay out is generally not intuitive. I'm sure this is done on purpose: planning for grocery shoppers to wander so they see more and buy more, but personally that's not how I function. If I can't find what I'm looking for in a reasonable amount of time, I get frustrated, and I will leave. I shop here when I'm at Barracks already and need to pop into Kroger for something quick, or for their pharmacy, but I much prefer the Kroger just a bit up the road, or the Harris Teeter in the same shopping center.