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“Tings customer service has surpassed any and all experiences having to deal with any technical issues interrupting our lives. Ting is always responsive, available and patient. I love the customer service peeps and I always learn something; a valuable tool in protecting our own lives and activities while being a Ting customer!”
“The gentlemen who helped us were great! They fixed my sister’s phone with little to no issues, and she hasn’t had any problems since. Super professional and understanding workers, even in a time crunch, they got it done!”
“Waiting time was a little long but it’s to be expected at certain times. Shout out to team member Mohamed. He was quick and knowledgeable. He solved our problem almost instantly.”
“I have dealt with other Verizon stores but I will no longer be dealing with them this one on Rio Rd. will be getting my business from now on the manager of this sore is excellent he went out of his way to help me along with his employees. They are busy and you may have to wait but aleast they seem to know what's going on and won't steer you wrong.”
“The girls who work here are extremely kind and helpful. They were super sweet and patient. It made my day that much better. Just a wonderful experience overall. Thank you guys again for the umbrella!”
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“Mine is an interesting story of events that led me to the Verizon store @ 5th st Market Sq.
After meeting a fabulous salesman at cellular 1 named Michael, who was setting up my replacement phone that unfortunately wasn't working; I was frustrated & asked if I could speak to their corporate offices which I did & asked for a 256 phone to replace my 128 phone at no additional cost & was told by somebody young & arrogant that that wasn't a possibility that it would cost me an additional $25 per month?!
!I did not agree w/ this considering my many years of being a loyal customer W/ cellular 1 ; I was very disappointed in his reaction so therefore, I left cellular 1 & went to Verizon.
Soooo ... I originally walked into the Verizon store on Emmett Street & an elderly gray hair man try to help me but seemed very flustered when I told him I did not need 128 storage that I needed 256 storage. He seemed to get very confused & offered me information on the 128 phones which I said no that's not what I'm interested in ; at that point ; I left & called the Verizon store at 5th Street station & was Lucky enough to meet someone by the name of Luciano… I was there last Friday to get my new iphone 15 Pro & returned there today to finish setting up my phone. He was extremely personable and very patient.! needless to say, I was very pleasantly surprised & very satisfied! thank you, Luciano!”