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December 2023 by Kimberly Ofrias
I will never shop there again. I ordered a Christmas gift and was told it would take about a week to come in and now find out it may not be here until after Christmas. They really aren’t sure when it will come in. The person at the store said it may be after the new year The company won’t cancel the order and refund me, I just have to wait and go find another Christmas gift. The experience I’ve had will ensure I never shop there again. Be careful if you order from them. Don’t believe what they tell you and know that even if you speak with folks higher up the chain, they won’t make it right. Customer service is lost on this place.
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November 2023 by Bob Pitts
What can I say it's wonderfulGreat prices and selection
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November 2023 by Christopher Mahan
Great store, great merchandise, and even better customer service. Amanda is top-notch. Thank you for always being so helpful!
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November 2023 by Kenny Woodward
Great price on tarps. Heavy Duty large sizes available.
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July 2023 by Darren McCauley
Always have a great experience and am able to find what I need at a reasonable price.
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July 2023 by Dave Sims
good place to get tools on a budget.
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July 2023 by Bryan
Harbor Freight is a great source for DIY and semi professional tools at discount prices. Recently I've found the same results as many YouTube reviews... That Harbor Freight tools rival and even surpass the quality of many professional products. I'm so glad that this location opened up in Charlottesville. It's very accessible, well stocked, and the staff are generally very helpful. I will say that it does get a little busy on weekends and the checkout lines can be a little slow. I find myself stopping here first before going anywhere else for my project needs.
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June 2023 by Randolph C.
I would give this store a fat zero! Worst customer service ever. Mr Greenhead doesn't know how to look up an ITC membership, and turns around to help other customers at the other register. Harbor Freight you lost a customer. I will no longer grace your threshold. This is not a one time incident, if it were I would have wrote it off. Just a bad employee, but this is becoming a habit with this store, The Harbor Freight Tools store in Charlottesville (Store #3055) located at 440 Gander Drive, Charlottesville, VA 22901.
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June 2023 by Powell Gill Trotman
Always something I need here. Great place for tools for one time jobs.
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June 2023 by Anita Riley
Al though they did not have what I wanted the day I went in they did provide me with the information of when the next truck was due to come in and for me to call to see if what I wanted was on the truck. Thank goodness it did and they even pulled it for me to hold in front of the store for 1 hour or they would put it back. That worked out awesome for me.
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June 2023 by Trevor Kemp
Staff is generally pretty good, stock is somewhat inconsistent. Wish the hours were later - I find myself having to go to Lowe’s at 8:15 pm when I wish I could have just bought the thing from Harbor Freight.
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April 2023 by David G
Went in tonight for about ten minutes and no employees were at the registers or on the floor, although there were about ten customers roaming the aisles. The only corporate presence was security cameras and one-way mirrors. The store is suited to people who know just what they want but not great for anyone who has a question.
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April 2023 by Joshua Z
I like shopping here. They are really nice, and the one time I had an issue they helped me out with no hassle.Prices are good. Items are well stocked.
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March 2023 by Jon Chef,JRoc
Today's visit sucked. Hardly no one working, and they had some hillbilly trying to check out and was holding everyone up. Felt bad for the counter clerk . If the other guy in the store could run a register he should have tried to help get people out the door. After seeing the hillbilly guy fumbling, I just left .
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February 2023 by Mark Czmyrid
Young man was fantastic at the checkout counter great service awesome
