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November 2023 by Patricia Ashley
I took my car in for the first oil change and tire rotation and had wonderful service! Jason even helped me figure out I needed an update on my phone in order to get Apple Play to work! And didn’t stop until we made sure it worked! The other young man even helped me unstick my phone after a typical Apple lock up after software update. Excellent service all around.
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November 2023 by Jason T. Johnson
Recently purchased a new vehicle from here and have nothing but good things to say. Dillon Stone and the whole team at Flow Mazda were completely low hassle, no pressure salespeople. This was also the quickest process I have ever experienced in purchasing a vehicle. I hate being at a dealership for hours and hours waiting for the sale to be finalized. This was completed very quickly. Also, when we went in to the person who tries to sell you the extended warranty and all the extra stuff you don't really need, I sat there like I normally do all "stone-faced" ready to cut her off and tell her how she's wasting her breath and the answer is still no. However, when she showed me the the total for the extended warranty, maintenance plan (free oil changes, etc.), and everything and it didn't effectively change the price, I said, "what's the price with the extended warranty and stuff?" She said, "That's what you're looking at." I kept asking if she was sure because I was positive there was a catch. Every other dealership I have been to wanted at least an additional $5K for these type of add ones and Flow Mazda was essentially throwing them in. My whole demeanor changed. Normally, I viewed this part as a stand off where we each tried to wear the other down until they finally took no for an answer, so this was a pleasant surprise. We are very happy with the vehicle and the service after the sale. I highly recommend this dealership as your go-to first choice. Ask for Dillon and be sure to look for the friendly French bulldog that is also a member of the sales team.
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October 2023 by Pete H.
Ray Jordan is the salesperson who just sold me a car from Flow Mazda of Charlottesville (October '23) . He is exceptionally patient, knowledgable and concerned about my buying the "right car". I came to the dealership to test drive/purchase a new Mazda SUV but in the end bought a lightly used trade-in. Couldn't be happier with Ray's guidance and help throughout the purchase process and will definitely use him again when buying from Flow. I HIGHLY recommend RAY JORDAN when you purchase a car from ANY of the Flow dealerships in Charlottesville.
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October 2023 by Rebecca Linville
The entire team at Flow Mazda of Charlottesville provided exceptional service. This was my first time purchasing a vehicle and I was blessed to have Ray Jordan help me throughout the process. He took the time to listen to what I wanted and answered all of my questions. The color of car I wanted was not currently on their lot, but Ray scheduled for a driver to go get one from another Flow dealer and it was all done in just a couple of days. From start to finish it was a seamless experience and one that Ray and his team made very enjoyable. Highly recommend going here if you’re looking for wonderful care and expertise in the business.
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October 2023 by Antonio Lambio
If you are going to shop in this store, look for Ray Jordan! He helped me with all info I needed. I am a picky buyer and would always ask for the best price/rate/deal. Ray knew that I am shopping from a number of different dealership and he respected that. He always replies on my gazillions questions even though I did not guarantee that I will buy from him. Because of that, when I saw a great deal from another Mazda store from a different state, I showed Ray if they can match that offer because I wanted to buy from Ray. He then worked with me and they were able to match it (they even got me an even better deal). This dealership did not have any other additional cost like market adjustment and stuff that is why I got the best deal here. Plus their lobby feels so luxurious. When you visit say for a test drive or just window shopping, make sure you go ahead and make yourself a warm French Vanilla drink.
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August 2023 by David G
I didn't buy my car here but had a positive sales experience when looking for a car at the height of the pandemic. They had a straightforward, low-pressure approach. Supplies were very limited but I took a CX-5 for a test drive on a couple of occasions, and they offered my a $500 loyalty discount when few dealers were offering anything off of the full MSRP. Now that they have moved to a new location, I expect the ambiance to be even better.
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August 2023 by ryan araman
Excellent experience purchasing our new car with Flow Mazda Charlottesville. The whole team were very professional and we wanted to give a huge personal thank you to Ray Jordan who is very helpful and accomodating. He is fast to answer all our questions and also quick to give better recommendation. He goes above and beyond for his customers and tries to help as much as possible making the whole process really smooth. We would highly recommend working with Ray to purchase your next vehicle. -Ryan and Christine
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August 2023 by Jingyi Zhang
Purchased my first MAZDA here with Ray Jordan. Staffs are extremely friendly. The whole process was smooth and quick, no stress at all. I was able to drive my new car home the next day I arrived in Virginia. Very happy with the purchase! Definitely recommend this dealer if anyone wants to get a MAZDA.
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August 2023 by Priscilla Sprague
Following an accident that totaled my car (a beautiful soul crystal red Mazda CX-5) I went to Flow Mazda to find a replacement. I met Ray Jordan there and I can honestly say I have never met a better, nicer salesman anywhere. I have purchased a number of car in my life and, until now, have not ever had an experience with someone as knowledgeable as Ray is. He is also incredibly kind and worked very hard to dine me another red car. Unfortunately, there just aren't any available in this area. He was able to get me the same model - that was a "must have" and I am very grateful for that. The post-pandemic shortage is still plaguing the auto industry. Ray Jordan has a customer for life! He's the best.
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May 2023 by Stephy Chandy
The service experience at Flow Mazda is always exceptional. I don't think there has ever been a time where I felt myself disappointed by anything. I'd wish the courtesy car wash that was offered at one point is brought back. I don't what the status of it is right now, but there used to be a time when this was offered. Other than that, Flow Mazda is a gem of a place, especially the showroom atmosphere.
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April 2023 by Emily Banzhaf
I recently bought my first Mazda at Flow. As a first-time buyer, I visited a few other dealerships, but my experience at Flow was definitely the best. Dillon was so helpful, friendly, knowledgeable, and highly communicative. He made the process super easy and smooth. I had a great experience and would highly recommend Flow to anyone looking to get a car!
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April 2023 by Dushan Sothy
Just bought a new CX-5. Ray Jordan was wonderful. He is professional, kind and values your relationship. He answered all my questions and made the whole process very easy and simple. He is such a hard worker and always available to help! highly recommend him for your business with Flow Auto.
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March 2023 by Kathryn Young
Great experience getting my loan for a new, tricked out Mazda CX30! Shout out to Dillon for a thoughtful and really positive sales experience as well as Donniell (sorry if I misspelled) for walking me through financing. Would definitely recommend buying from this dealership for it’s straightforward and honest service
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March 2023 by Erin Martin
Buying a car from Flow Mazda was so easy and stress-free. There was never any pressure to buy, and everyone was extremely friendly and helpful. I worked with Dillon Stone. He listened to me, gave me great input and advice, and found me exactly what I wanted. In fact, he did it twice. I thought I wanted one car and he found it for me. Then I changed my mind and he found me a second car that was even better than what I wanted. It's perfect and I love it. I definitely recommend going to Flow if you're looking for a Mazda. Dillon (and everyone I encountered) was knowledgeable about all of the vehicles and was a pleasure to work with. No one there is a typical car salesperson. I didn't think buying a car could be fun before I went there.
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March 2023 by Kristen Chester
Dillon was great, again! He helped me purchase a car about 2 years ago, and I was delighted to work with him to purchase my brand-new CS-30 this week (my 3rd car from Flow Mazda). My son is going to need a car soon, so I already have him keeping out for an affordable used vehicle for him. Happy to be a loyal FLOW Mazda customer!