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March 2024 by Brian Jones
Easy to work with excellent service. Signed up with Trey who was very thorough, professional and a huge help to get set up. Appreciate the great service!
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March 2024 by Kendall Rankins
Thanks for the storage protection
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March 2024 by Gabriela Stoleru
Great experience, professional service, all questions answered. Quick and easy managed paperwork from afar via email. Highly recommend!
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March 2024 by Nelly Stacy
Had a great smooth experience getting a unit with Nathan. He was welcoming and very knowledgeable. Great customer service agent.
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March 2024 by Jess Winget
It was super easy to rent a unit and everyone I dealt with was super friendly and informative. Definitely recommend getting your storage here.
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March 2024 by Baby Girl
Trey helped get us the best deal possible!!!!
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March 2024 by Landry Gray
Melissa was great and gave us waters after moving inventory all morning
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March 2024 by T O
DON'T BE FOOLED BY THE LOW PRICES! Do not rent from them they will rob you and remind you the lease tells you the rate is subject to increase. For my first unit, which was a 10x10, I was paying $125; 6 months later, they increased my rent to $213. I stupidly let them convince me it wouldn't happen again. I moved to a smaller unit, 10x8. It started at $138 JUST TWO MONTHS LATER; they increased it to $148. 5 months later, they increased it to $169. Now it is at 192. They will also refuse to send you electronic notice of the increase even if you tell them you are outside the country, even if you update your address. They will still send paper mail, so the increase is a sudden surprise to your account, but they will send your receipt by email. Apparently, your email is only useful for letting you know they took your money. The charge is on auto-pay. I never owed them a penny, but they use it as an excuse to milk you dry. 10x10 units are going for $169 and $90 in just the first two places I called. Smart Stop is a complete rip-off. Do yourself a favor and rent from people who respect you as a customer and your money. The AC and flashy signs are not worth the instability and rip-off. Other stores have similar services and treat you better.
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March 2024 by Jane-Ashley Skinner
Donald was great!
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March 2024 by Kimberly Grooms
I've got nothing but praise for the Staff members I've dealt with at SmartStop!! Jay and Caitlyn(sp.?) were always kind and professional when I first started using SmartStop. Recently, I've needed assistance from Melissa and Donal (sp?) and they have been kind and professional as well. I truly appreciate them.Sincerely,Kimberly Grooms
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March 2024 by Sondra Pettaway
Donald was super nice and helpful! We showed up close to closing (I know ?) and he didn’t turn us away. He was extremely pleasant. Would definitely recommend working with him if you stop in!
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March 2024 by Mac Caldwell
Melissa was very helpful!
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March 2024 by Matthew Jackson
This place is very nice, clean and well maintained. The employee that helped me, Kaitlyn, was also very nice. She helped me even though I came in near closing time accidentally. She was thorough and had answers to all my questions even the dumb ones. She’s also good under pressure. Minutes before closing time another customer came in and they were so rude, yelling, and I quote “about to spazz”. Kaitlyn handled it very well, assured the customer all would be right. This did not calm the customer, who was in the wrong and had no idea what they were talking about. A higher manager was called and he handled the situation well, conceding where he could but following important protocol. This customer had a lot of problems and they were all somebody else’s fault and poor Kaitlyn got the brunt of it. Kaitlyn I hope you had a better rest of your SATURDAY, that you stayed late on! Give this employee a bonus or vacation!
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March 2024 by Kayla Moore
I loved the service here! Kaitlan was very helpful!!!
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March 2024 by Andrew Broaddus
Kaitlan was extremely friendly and helpful. My experience so far has been great.
