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February 2024 by Rob Weiss
Brought my granddaughter here for English tall riding boots. Emily was just fantastic in helping to find just the size in that fit perfectly. Friendly, patient and knowledgeable. An excellent experience.
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December 2023 by Tobias Intrabartolo
Rude staff. I love Dover usually, but do not appreciate being treated impolitely by staff because I’m not their typical demographic. Unwelcoming greeting, treated like I was lost, and when finally deciding to leave because of uncomfortable environment- an older staff lady made the comment of “use your big boy muscles” when opening the door to leave.Its a shame to be treated so rudely because I’m in street clothes and not decked out in riding attire. Very disappointing from a Dover Saddlery.
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November 2023 by Sam Hickin
I’m not much of horse nut, but when I run into other folks who are involved in the equine industry, I’m usually put off by an air of superiority, disdain and general “uppity” behavior. This is NOT the case at Dover Saddlery. I was met by the nicest woman, unfortunately I didn’t catch her name. She answered my questions and was a huge help without making me feel small. I would absolutely recommend this place to anyone from novice to expert. Great customer service without any judgement on your skill level or lack thereof, great advice, knowledgeable staff and an overall welcome atmosphere. Five star service.
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November 2023 by Ben Johnson
Helpful and knowledgeable staff. If they don't have it in stock they have free shipping to the store.
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November 2023 by Christine Kaiser
Always friendly and helpful.
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October 2023 by Julia Conceison
As a chain dover saddlrey is great but this one is a miss. Messy store with not great selection. I've been to better
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August 2023 by Sonya Bowman
Not too friendly service from one employee. I called about a product and then drove 1.5 hrs just to find out they did not have the selection as stated prior. Disappointing....hence the three stars because mistakes happen.
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July 2023 by Sammy Brown
Found the associates to be very rude and condescending. As someone with 15+ years of experience did not appreciate being talked down to
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April 2023 by L Murray
Always very helpful and typically have exactly what I am looking for. If they do not have it, they are quick to order it. Also, great about exchanges.
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April 2023 by Mary Ann Shepherd
Very helpful staff! Store is stocked well.
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March 2023 by Haley L.
Amazing tack shop!! Everyone is so helpful and kind and knowledgeable. I had time to kill and needed to try on show clothes and get fitted for new boots. Isabel was amazing and got me sized quickly and easily and I love my new Dover Madison boots! My trainer even commented that they looked custom. They felt a bit tight, so I went back and Shawna (forgive me if I just butchered your name) helped me stretch the calf and make sure they were perfect. I was also quite amazed at how there was a steady stream of customers needing multiple items, but everyone was treated like they were the only person in the store. It's naturally easy to spend $$$$$ in a tack shop, but I'd spend everything at Dover Charlottesville.
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February 2023 by George Foley
Great staff . The woman behind the counter understanding what I needed and was very helpfull
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December 2022 by Elizabeth Monast
Drove to Dover from Midlothian...so worth the trip! Shawnee was super flexible with my exchange and she was very helpful in getting me outfitted in the best gear for my needs/budget. I really appreciated her kindness and my son loved making an ornament! They will certainly be my first stop for any future riding needs!
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November 2022 by Sondra Sparapani
Dover is one of the best specialty stores ever. Great service...smart and helpful. Always a pleasure to shop there.
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October 2022 by Emily Schilling
Shawnee and her staff are always helpful and willing to help!
