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January 2024 by Google user
love tawni to death fr she makes going to cvs so much less agonizing! so friendly and helpful. give her a raise STAT
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May 2023 by Bryon G.
I've had really good experiences here with prescriptions, shots, and help with over-the-counter medications. In particular, Tawni is always knowledgeable, helpful, and fun--a great and rare combination! The location and late hours work well for those of us in the Downtown area.
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November 2022 by Denice R.
This review is from my experience with the pharmacy summer of 2022. First, it's GREAT that there's a pharmacy in the mall. This location is well stocked. My review is for the tall White man with the tattoos whose name I unfortunately don't remember who was so gracious and helpful to me each time I came in for something -- replacement for travel tooth brush, vitamin c, zinc, that sort of thing. I felt really safe in that space with him there, as if any trouble broke out he'd protect me. He was caring, friendly, and attentive of a person. I'm saying this as a Black woman - that gentleman made me feel very safe in the store he worked at. It's not the pharmacy or what I went to buy, these five stars are for that gentleman whose name I wish I remembered. Some bad racist shit went down in that mall not long ago. These five stars are for that man who made me feel safe. For his humanity.
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September 2021 by Ashley M.
What is the deal with this CVS? They don't seem to answer the phone, ever. I've called 5 times and waited on hold after the recorded message for a total of 30 minutes. Then it just kept cutting off my call. I've never seen such poor service from a CVS. Needs to be corrected for by HQ or something! Are they understaffed? This type of wait and level of effort just to speak with a pharmacist is unacceptable.
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November 2020 by Jahnay M.
This review is solely off of the restroom. The store itself is fairly tidy, but then you use the restroom and you feel like you're in a war zone. My friends and I needed to use the restroom and while in the downtown mall area and we were told by another local business that this was the closest one. The restroom looked like it hadn't been cleaned since before COVID. The level of unsanitary conditions in that restroom were gross. Trash piled up, no paper towels, no toilet paper (thank goodness for having my own pocket tissue) & urine on the floor. The smell was awful even with wearing a mask. Someone needs to address this restroom ASAP and it needs some TLC ASAP before someone gets sick.
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May 2020 by Wendy B.
I LOVE THIS STORE. The workers are like an extended family. They know your name. They remember me and what I bought. They ask how I am and actually listen to my answer. Yes, the store is old. But that's the charm. A lot of us go in every day. Maybe I don't buy something every day but it just makes me feel good.
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November 2019 by Betsy S.
It looks like every other CVS except that it is Koch smaller- sort of like you have a rectangle store... a little difficult to find the items- i had to ask the employees to help me. I did sense some attitude when I asked if things were rung up correctly. It's hard to tell without looking at the receipt so no attitude necessary. It is a little bit odd that their were items there that the store Claire's sells . Otherwise I like using my extra bucks before they expire so I can get my rewards!
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October 2019 by Connie L.
I stopped by here a few times during the summer of 2019, when I spent several weeks in Charlottesville on business. A few times it was to pick up essentials I'd run out of (e.g. contact lens solution or toothpaste), and once or twice I got a coupon that I wanted to use that was going to expire before I left Charlottesville. This location has slightly less convenient hours than most other CVS locations I've been to either in the suburbs of Maryland or in DC; if I wanted to pick something up in the morning before work, they only open at 8 AM so it was sometimes cutting it close to when I wanted to arrive at the office. The good thing was the store was never busy when I swung by in the mornings, so I was able to get in and out in a few minutes. Since it's located on the mall, there are usually a few homeless people sleeping around the store before it opens; they seem to congregate more in front of the CVS than any of the other shops on the mall. The first time I used my Google Maps for walking directions (my very first day in Charlottesville, when I wasn't at all familiar with the area), it landed me at the back door of the CVS, which is (understandably) not open, so just keep that in mind if you use a GPS and it takes you anywhere other than the main mall area.
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March 2019 by Maria T.
Because this CVS is on the promenade, it's always incredibly crowded, disorderly and unpleasant. There's a public restroom on the premises and it was one of the worst facilities I've ever seen! It was disgusting, literally crap everywhere. Of course I couldn't use it! I was appalled and when I let the employees know, they apologized and told me that due to the constant stream of people in and out, they have a hard time keeping this place clean. They also said that people abscond with the paper products in the restrooms so it's never stocked. Warning! Avoid this pharmacy like the plague or you'll be sorry. Gross!
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July 2018 by Lindsey L
Pharmacy team is awesome! Sweet caring people!
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September 2017 by James Fishwick
I mean, its a CVS
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August 2017 by Steve Gregos
Great pharmacists. Always very friendly and helpful, and quotes for wait times for prescriptions are always accurate or less than the quoted time.
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April 2017 by Alexander Coppola
The pharmacists here are the best
