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June 2024 by John Mccue
Ripped me off, placed an online order that I couldn't cancel 12 minutes later. They don't cover shipping on returns so I have no options, they just stole my money on a technicality.
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June 2024 by Sam Lloyd
Went in to get some information on car stereo receivers and ended up purchasing one in store with confidence!
Jake was a very helpful sales team member who not only provided wonderful information but good customer service, too. Jake, Chris, and the rest of the sales team are friendly when I have been in in the past.
My appointment for installation is upcoming, and I will follow up with my experience then, eagerly expecting it to match the great service my wife and I received initially.
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June 2024 by Mary Elaine Bickers
andrea did a great job!
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May 2024 by Sharon Wormser
Crutchfield was our second stop shopping for Bluetooth headphones. They had a good selection; the salesperson was very helpful, and they had the headphones in stock. I'm very happy with my new Bose QuietComfort Ultra headphones!
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May 2024 by Charles Dassance
Excellent service in all aspects……helpful information, courteous, efficient. Highly recommend Crutchfield.
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May 2024 by Douglas Kay
Their website is so informative that I already knew exactly what I wanted. Went to the store to pick it up. Was greeted immediately when entering by a friendly and helpful employee who retrieved my subwoofer promptly. Excellent customer service as expected from this top notch store.
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May 2024 by Olivia Gabbay
Literally a league of their own. I can’t believe we have Crutchfield in Charlottesville. Always exceptionally helpful staff, amazing selection of audio equipment, and clear explanations of them on their website.
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May 2024 by David Houchins
Meh. Based on the website, I was really looking forward to being in the brick and mortar store. Was disappointed. I had a list of specific gear I had worked up using the Crutchfield website. I wanted to audition several bookshelf speakers and a couple of turntables. I fully understand the store can't show every single item listed online, but the selection was lacking and disorganized. A fair amount of the speaker displays didn't have a model or a price listed, just a speaker sitting on a display table. Not a single speaker from my list was on display, or available to listen to. Open spaces in the turntable section, too, like "something " should be there, but maybe just a dust cover lying there or empty. (But the Pro-Ject "Dark Side Of The Moon" special edition table was cool as all get out!)
There were only a couple of other customers there, but I wandered around looking at speakers and turntables for about 10 minutes before anyone spoke to me and that was only after I approached the sales counter. They said someone would be with me shortly, and I did speak with a sales person about 5 minutes later. We discussed my needs and he immediately ruled out a pair of PSB Alpha 5's because my 70x2 watt Denon AVR was slightly underpowered for them, so I appreciate that insight. Likewise, we ruled out Wharfedale Diamond 12.0's for other reasons, and the Elac Debut 2.0 were physically too large for my use case. Decided on the KEF Q-150's. Only color in stock was black, which was ok by me.
When we discussed turntables, he used a kiosk screen to show me various models. I wanted a unit with a pre-amp and USB capability. I had really focused on the Sony PS-LX310BT, but he pointed out that it used a proprietary Sony cartridge which would limit any future replacement or upgrade. So I went with the Audio Technica AT-LP60XBT-USB.
So my 75 mile trip (each way) to the store was essentially the same as calling a Crutchfield sales counselor for a phone consultation. I didn't get to touch or listen to a single item I was interested in. Brought the speakers and table home, got them set up and am happy with the result. The first thing I listened to was Maynard Ferguson's "MacArthur Park" from the 1974 "Live At Jimmy's" album. I've listened to that cut hundreds, if not 1,000+ times, over the years and I heard depth and nuance I have never experienced. Likewise, Buddy Rich's 1968 "Channel One Suite" (live at Caesar 's Palace) blew me away. The Q150s are fantastic.
I am pleased with my purchase. Just disappointed in the experience. Crutchfield's reputation allowed me to take a leap of faith. If I had been in Best Buy, I would have walked out after 10 minutes of wandering alone in disheveled displays.
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May 2024 by M.Gagnon
Bought a full kit for my car.
Fast delivery (International) and clear instruction.
Fantastic value for DIY !
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May 2024 by Jason
I called into the phone helpline and the person I spoke to had no idea about car audio even the most basic questions. She was thumbing through notes to find answers and was completely lost in my questions. This was the first time I called here and I was thinking I was going to be speaking with actual Knowledgeable car stereo people not just an employee who’s reading from a schematic. Very disappointing.
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May 2024 by James R
Friendly service, awesome selection of headphones that you can't see in person anywhere else.
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May 2024 by Patti Lohr
All employees were knowledgeable and friendly. I purchased my new tv in the store on Sunday and it was delivered and installed on Wednesday! Same price for the tv as Amazon.
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March 2024 by cheryl leisenring
Great just takes forever er to get an install appointment.
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March 2024 by Peter Barletta
Very nice people. Gave a lot of information and helped a lot.
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March 2024 by Cheryl Watson
Really hate that they don't carry the outlet merchandise in store anymore
