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June 2024 by P. L. Roberts
Lauren that does grooming is beside herself. She thinks she can talk to customers any kind of way. She is rude and needs to mind her business. Just do the job that pays you. She thinks she can tell customers that their dog is overweight or needs dental cleaning. She needs to learn customer service skills on the phone and in the store. I don’t need your services I can go elsewhere and I bet others have too.
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February 2024 by Daeun “Vicky” Moon
Love!Both of the times i have relied on Crate and Marrow for their grooming services the staffs were wonderful, done a great job with my puppy and he has always been a great mood afterwards.Crate and Marrow is very catering to your needs ( my dog is super reactive and they made sure to note that down and be careful).Wonderful establishment. 10/10 recommend
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February 2024 by LDUB WALMAN
Good premium products for your pet. Good groomers. Kind and jolly staff.
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February 2024 by Zoya Claus
Crate & Marrow is great! The shop has everything you need and the service is impeccable. I would highly recommend this shop for any and all your pets needs.
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February 2024 by sabrina A
They are like family! So knowledgeable. Excellent product choices. Wonderful, warm and caring staff. Great pricing for high-end, boutique products. Always ready with our special orders. We love them, and recommend to everyone!
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February 2024 by chadi nassif
We stopped by the place yesterday. The place is cool, we bought some cat food and some treats. Prices are very convenient compared to any other shop I was able to tell that they have a huge variety of pet supplies.
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February 2024 by PRPLCH K
I brought in my goldendoodle for a full groom. My doodle had some matting, and they told me he needed to be shaved. I agreed as long as they left his head and his ears long. When I picked him up I was very surprised to see they trimmed his fur on his head shorter than it had ever been. I expressed my disappointment, she said she used her better judgment and decided he would look better that way. But it's my doggie, shouldn't I decide how long I want his fur? Upon further investigation, I found it to be fairly uneven and behind his ear was shaved so short it was bleeding!Very disappointed in their groomer. So spoke to Carol and she insisted that this hot spot, razor burn was definitely not their fault but my fault do to my severe neglect of my dog. WOW! She also wanted me to remove my review and what could she do to make that happen,.......well maybe don't insult me! My fur baby is NOT NEGLECTED! posting follow up pics. The last photo is how my doodle should look, long ears long forehead hair. I know its only hair but this will take weeks to grow back and money to treat his razor burn.
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January 2024 by Purple Chick K.
So disappointed in the groomer, I told her keep the length on his head and ears, and this is what I got! She told me she didn't think he looked good with long fur on his head, so she cut it, and not even a straight cut. She also shaved so close she made him bleed!
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November 2023 by Dusty Lynn
Thank you Carole and grooming team for always doing a great job on Simkas spa day!
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November 2023 by N Hof
Great place to wash my dog.
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November 2023 by Laura Johnson
Huge variety of treats and toys!
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November 2023 by Alex Hennis
Very friendly with a great selection.
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November 2023 by Nancy Sage
I got my dog food there
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September 2023 by Lisa Tyree
Absolutely HORRIBLE!! Two weeks ago, I had my dog and my sisters dog taken in for "grooming". My dog is a 9 lb Yorkie, and my sister has a 4 lb Chihuahua Pomeranian mix. My regular groomer was backed up and I had to get him in somewhere soon. My niece referred me to Crate and Marrow. I get a call from Carol saying she's been grooming for 30 years and my dog was beyond her skill level because he kept biting her... but she claims she had a muzzle on him. She demanded to know why i didn't take him to his normal groomer, which i didn't feel i owed her an explanation as to why. You have a business, and I'm a customer. She was VERY RUDE. She "cut at" my sisters dog, which I didn't see a difference in his hair. He was taken there for grooming, and she didn't even bathe him, but charged me $50. I made a complaint the very same day, but NO ONE has responded as of yet. $50 lesson learned. I will NEVER patronize you guys again!I guess you guys still haven't spoken to Carol?!?
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July 2023 by Natalie Koestner
I have a dog that requires really challenging toys and treats, so it can be hard to find something to buy again that he will enjoy. I spoke with Daniel who was very helpful and knowledgeable and could give me some great ideas. I really appreciated his patience and kindness. Please go to this store! Support the smaller businesses! You won't get this type of service elsewhere. I recommend this store for not only the people, but the quality and variety of toys are great! Will definitely be back!
