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October 2024 by Brenna Rice
I had to come on and rave about how awesome our Charlottesville Costco is - especially Simone from the Tire Center who saved me soooo much today!! I thought I had a screw in my tire and wasn't sure if they needed to be replaced (good ol AWD vehicles). While walking past the tire center, Simone asked if she could help me and I explained my problem. Without missing a beat she asked which vehicle was mine & went to see with her own eyes. (PS - I have absolutely just interrupted her workday flow and I'd never know it from the BEYOND accommodating way I was treated).
After inspection, she discovered it was an extremely lucky situation that required her only to remove the pin and there seemed to be no leak. BUT NO - SHE WAS NOT DONE BEING AMAZING - Simone went in to get soapy water and checked to make sure that no air was escaping and saved me 4 NEW TIRES. Y'all that is no small expense when I was just told I'd have to replace them all by another company!
Just had to come on here and say thank you to Simone - you absolutely made my day & your kindness was felt throughout the whole process. Thank you Simone, thank you Costco Tire Shop, thank you again to Simone - I am so glad to have such an amazing Costco in Charlottesville to count on. And they are only made great by the employees that make them that way!!
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August 2024 by John Huynh
I recently visited the Costco Tire Center and was very impressed with the service. The techs are knowledgeable, super friendly, and accommodating. I went in for a tire rotation, and they found a nail in one of my tires and patched it up for me. They got everything done within two hours, which gave me plenty of time to drop off my car, do my Costco shopping, and come back to a completed job. Excellent service and highly convenient!
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April 2024 by elle pergin
Greatly annoyed with Costco today, would put zero stars for this if they weren't so nice. Stopped by for tire rotation, they could not complete because I didn't have a tire lock key in my car so they could take off the lug nuts. What kind of tire place doesn't have a master key... Just ridiculous. Do better Costco. We pay so much money here and y'all don't have a master????
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January 2024 by Bornagain Chap
Outstanding service friendly people
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November 2023 by Fog Dog
We had purchased our tires from Costco about 2 years ago and they offer free tire rotation and repair. We discovered a slow leak so stop in without an appointment but they fit us in and rotated and balanced the tires in addition to fixing the leak. Great efficient service. I was able to watch them balance and mount the tires. Not many repair shops have windows that allow you to watch them work. I also heard them explaining tire options to customers and they did not try to up sell or push a specific brand.
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October 2023 by Steven Turner
Cautionary tale for those setting appointments and waiting on service. There is a clear disconnect between Costco Tire and Costco Tire Appointment scheduler. I set an appointment for noon 13 Oct. I arrived early and was told it would be an 1 - 1.5 hrs. I expected that and said I'd be waiting for the car. At 1.5 hrs I went to the tire desk to ask about my car as I could see that it was in the same location I parked it. I expressed that there was clearly a disconnect between those that set appointments and walk-ins. What is the point of setting an appointment if a walk-in is getting priority. The tire manager walked in on this conversation and I became the next car to be worked on. Had I not said anything, who knows how long it would have been of a wait. I don't mind waiting and I understand things come up that cause delays. My issue is the poor communication. The tire center had my phone number, knew I was in the store and it wouldn't have taken much to let call me with an update. I did receive a $20 Costco gift card and an apology from the tire center manager. I mention this so that others may be aware and make other accommodations (vs. waiting) or Costco can address the disconnect with their prioritization between those that schedule appointments and those that walk-in for service.
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September 2023 by gina deGennaro
Please thank Simone and team for replacing 4 all wheel drive tires in the evening near closing time after we noticed a thug had driven a drill bit into the side of our tire today. They did not have the exact match and the tire was at high risk for a blow out. They could not have been more professional, expert, Clear and efficient. We are extremely grateful. Thank you! We will be back!
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August 2023 by Sterling G.
Busy gas station! Good gas prices. Big store. Good deals on al kinds of household items. From apples to TV's. Seasonal items should be bought when you see them, they might not be there the next time you go.
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July 2023 by BluLotus S.
I just want to give a shout out to the team in the optical department! They are ALWAYS so friendly to me no matter how many times I stop by to have my glasses adjusted. They are AMAZING!
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June 2023 by Analea Angot
Daniel was INCREDIBLY helpful as we navigated a flat tire. He was generous with his knowledge and took the time to problem solve with us. As someone who is not well versed with cars, it put me at ease to know I was in good, trustworthy hands. A++ customer service. I highly recommend Costco Tire Center!
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February 2023 by Emily B.
Always stocked up well and I even came on Super bowl Sunday which is likely to be busy but it was still very manageable and shippable with great appetizers for the games! This is a great Costco to shop at.
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February 2023 by Natasha M.
Costco is absolutely amazing and the customer service is second to none! Luke was especially outstanding. He went above and beyond to take care of us, spending extra time to get to a "yes" instead of the easy "no". 10/10 - would recommend.
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February 2023 by Julie Hege
These people were super helpful and kind. I took my car in on a Saturday afternoon without making an appointment to get one tire mounted on my car. The guy told me since they had a bunch of last minute jobs come up they likely wouldn’t have time to do it that day. He checked with his supervisor though, and came back and said they could get it done that day, which they did. I was SO pleased to not have to take my car in another day.
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February 2023 by Barbara B.
Everything is great! EXCEPT one of their strengths is also it's weakness -- TOO TOO large packages. Great for large families not so much for smaller ones.
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November 2022 by Jay S.
This review is for the tire store. I don't know much about it because no one answered the phone. Consequently I wasn't able to purchase their products or use their services. Inasmuch as one of the first steps in customer engagement is making contact...this is a basic but enormous fail. I took my business elsewhere. Otherwise, this Costco is fine.
