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August 2024 by Julie Funderburk
They were so kind, prompt, communicative, and generous to us. We were passing through and our air conditioner broke. They were able to diagnose the problem and even though we couldn't get it fixed with them since we had to keep going on our trip, they didn't charge us for the time it took to do that. So very grateful!
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August 2024 by Ashley Fitzgerald
Was able to figure out an issue with my car in 5 seconds that Honda has been trying to figure out for over 5 years! Will never take my cars anywhere else! Amazing service!
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July 2024 by Paul Skoglund
Great service, these guys know Hondas for sure.
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July 2024 by Jeremy M
I didn’t submit a written review of this business when I initially gave my one star rating weeks ago. I chose this route out of some semblance of courtesy, with a “just let it go” mindset.
Until I received a notice that this business replied to my one star rating. Chad, If you remember correctly I informed you the day of our telephone conversation on Dec 21, 2023, I had recorded its entirety and after reading this, I went back and listened to that call.
Chad specifically says in the call “P0171 is only a Mass Airflow sensor code.” - Mechanic’s I’ve asked, including the dealership, says this is incorrect. A simple google search, shows this. This is a general code always followed up by a secondary. “P0171” indicates 1/7 possibilities. Any qualified mechanic would know this. When you Google “Toyota P0171” - The first result is a YouTube hit with 87k views thats titled “7 causes of P0171 code, system too lean bank one.” On its thumbnail, the Check Engine light reader states the Toyota p0171 code contains (7) possible causes of this code.
In Sept 2023 I brought my 2018 Highlander to Cole’s w/ a Check engine light on. After Googling (in front of me) the codes numerical meaning, Chad told me it was a mass airflow sensor code, “P0171.” They cleaned the sensor, & the code went off temporarily. When it returned, I contacted Cole’s & Chad stated he’s never seen a MAF sensor on a Highlander go bad, but would replace this anyways, next visit.
Multiple scheduling attempts later & 3 months passed without my AWD/Traction control/cruise control/other safety features, Cole’s changed the sensor & charged me $400. I left the shop that day & drove 10 mins before the CEL came back on. I called immediately & Chad said to bring it back, yet weeks passed before he had availability.
Finally, 3rd week of Dec, Cole’s was available to look at the car & told me it was now the fuel pump. Chad informed me there was a recall on this from Toyota and to take it to them to resolve it.
I did, the next morning. At Toyota, I was hooked up to a big boy diagnostic & informed that the fuel pump wasn’t bad & in fact not under recall. The Toyota diagnostics produced the same code as Cole’s, however also produced “secondary codes.” This secondary code indicated the fuel purge valve was bad. (1 of the 7 possibilities)
Toyota replaced the purge valve & the CEL immediately went off. They informed me its likely the mass air flow sensor was never bad & encouraged me to reach out to the mechanic who incorrectly replaced it & questioned the quality of their Check Engine Light code reader.
During the call with Chad at Coles, I was polite and I informed Chad of their mistake and asked to be refunded for the sensor he inaccurately claimed was bad and replaced. I followed that with a 50% of the full price refund suggestion. Knowing the type of boy Chad is, having through this process identified multiple questionable statements he’s made, I knew I needed to record this conversation.
In summary, Chad’s description below of the call is vastly different from the recording of the call. I was more than kind in the face of my perception of someone trying to gaslight me. He declined to issue a refund and as the recording clearly states, when asked for a refund for the part he replaced that wasn’t broken, he says that he “had to follow the diagnostics” even when they lead to the wrong place. Even with documentation from Toyota emailed to him, Chad still states he believes he was justified and has kept my money. In Cole’s reply to my 1 star rating (photo below for when it’s deleted) Chad states he STILL believes this P0171 was the MAF code, even with Toyota’s documentation.
In his reply he states “we ruled out the part any mechanic would have first.” This indicates he recognizes the MAF sensor was not the problem (ruled out) but has declined to
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December 2023 by Robert Josiah Carey
Incredible service
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November 2023 by Josef Beery
I have depended on Coles to maintain my vehicles for over twenty years. I trust Chad and Chris absolutely. I know they appreciate my need to watch my budget and know they would never recommend work that isn’t absolutely necessary. I will continue to wish them the very best in their business…Services: Transmission
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November 2023 by Tracy McDonald
I’ve been using Coles Imports for years to service both our Honda and Subaru. Most recently I had an oil change on my Forester and I was in and out in 30 minutes. I trust their integrity and fair prices for all of my automotive services.Service: Oil change
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August 2023 by Christine Bendas
Knowledgeable guys. And nice, too!
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August 2023 by Eric Vanderberry
These gentlemen know their business!!!
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August 2023 by Jeffrey Smith
Great service as always!
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June 2023 by Tobias Wilbur
Always happy with the quality of work and transparency of this shop. I am a longtime customer and will continue to come back.
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May 2023 by Riley Jones
I don't leave many Google reviews but Cole's deserves it. They are honest, efficient, friendly, and affordable. It's hard to find an auto place that goes out of its way to help customers like they do. Highly recommend.
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May 2023 by Cody Villella
Excellent customer service. Fast and efficient. Very reasonable prices. Can't recommend highly enough.
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April 2023 by Christopher Krebs
By far the best experience at an auto shop I have ever had. Took my 4runner in to get new brakes and rotors and the service was done in a very timely manner and very professional. Chad and the shop guys are incredibly nice and will only do the work that is absolutely needed. I will not be going anywhere else but to Coles and neither should you!Services: Brakes
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September 2022 by Christopher Baker
Outstanding customer service! I won't go anywhere else for my vehicles. Chad is a real pro that cares, they have great quality parts and amazing communication throughout the whole process.
