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June 2023 by J. Mark Davison
Very nice people who communicate and charge fair prices. Had my windshield replaced here, made an appointment within a week and it don’t break the bank. Will go here again for sure!Service: Auto glass repair
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May 2023 by Heather Bender
I started using By Word of Mouth like three years ago? Idk they know, they keep good notes!I see them twice a year for car maintenance. Everyone is very nice and they love to joke, unfortunately, most of the time my morning brain hasn't caught up to the jokes until minutes later, but they are kind about it.It's cost effective work that leaves my car in tip top shape! They do get pretty busy, but I don't mind dropping off and coming back later or even the next day. They have always been very respectful of my car.When I was in an accident that totaled my car, I called them immediately for their advice on a body shop and they had great recommendations.I'm going to start taking my very new and very white car to them. I'm actually really excited to visit the crew again!
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February 2023 by Taylor Ackley
I brought my car here and told them I don’t know what’s wrong with it, but find out and fix it and I’ll pay what it costs. They told me my clutch was in pieces and I had a hole in my air intake manifold. They charged me $2300 to put a new clutch in and it took almost a month. During the last week, I had to call every day and they kept telling me that for some reason (that they didn’t know) they couldn’t “bleed the clutch.” Or something along those lines, not the point anyway. So finally, after a 3.5 weeks, I get my car and the clutch feels great everything feels great. I waited to get the hole fixed in my air intake manifold because it was another $1200 that I just didn’t have. A week later, my clutch breaks. The guy tells me basically that they left pieces of my old clutch inside of somewhere, i don’t know, I don’t care, and that that’s what broke my clutch. Then they said that they wouldn’t put in a new clutch **with warranty** again unless I paid the $1200 to get my intake manifold fixed. By word of mouth USA joke for a name. I have told as many people as possible not to come here. This is the worst car repair experience I have ever had.
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January 2023 by Kathy Parker
The staff were very friendly and helpful. It felt nice knowing these people actually cared about me and my car/needs. They definitely went above and beyond to help me and I'll be returning for future service needs. Thank you!Service: Wheel alignment
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January 2023 by KenMoon Art
Great folks! I’ve trusted BWOM for years now and we’re always happy with the service.
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December 2022 by Way Family
Being from NY we were not sure where to go to have my college daughter’s car fixed. She heard a metal scrapping sound! She brought her car to Word Of Mouth, they diagnosed it first and then fixed her brakes….they were metal on metal. They did a great job, fast, efficient and explained everything to her.Ask for Randy! Very Trustworthy automotive shop!Services: Engine repair
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December 2022 by M B
I needed my mufflers and sway bar links replaced to pass inspection. Someone mentioned By Word of Mouth Automotive so I called them up and asked for a quote. They got me in quickly, did the repairs, and were a pleasure to deal with. Thanks guys!Services: Exhaust
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December 2022 by Gina Wayand
Being from NY we were not sure where to go to have my college daughter’s car fixed. She heard a metal scrapping sound! She brought her car to Word Of Mouth, they diagnosed it first and then fixed her brakes….they were metal on metal. They did a great job, fast, efficient and explained everything to her.Ask for Randy! Very Trustworthy automotive shop!Services: Engine repair
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November 2022 by Marsha Lawhorn
Had car inspected and took 2hrs even showing up at 8am like I was told. It failed inspection and when I went to bring it back after getting it fixed I tried to call multiple times to see if I could bring it in, I was told not until the next day after I called and I would have to leave it all day and pickup at end of evening for a re-inspection that should only take 10mins. I had no way back home or back out to get my car, due to timeline they gave me. Was told if I didn't then wouldn't be until end of month of Nov until re-inspected, this was end of Oct when I called. I end up taking to another place and paying another $20 because I would of had to pay that after the 15 day period by waiting until end of November.
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November 2022 by Matthew Scheffel
Best auto shop in Charlottesville. Fantastic service, pricing, and honest workers that have fixed a number of problems for my vehicle (including ones created by other auto shops around town.)
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October 2022 by randall starck
I don’t leave reviews often, but when I do, it’s only because it’s a stellar experience. I’m an average every day normal guy but am treated like an above average celebrity here!For real though, an honest, trustworthy, reliable, reasonable, fairly priced, and every other adjective you want in a mechanic shop is hard to find!!! By word of mouth auto couldn’t be more accurately named. You’ll have a great experience and want to tell everyone.I’ll be coming back for all future needs as well as referring anyone that may ask.
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October 2022 by Stephanie Slade
How often do you leave an automotive repair shop and think, "Wow, that was a great experience?" My car's exhaust system suddenly started making loud sounds and made the car shake. Matthew put my SUV up on the lift, found the problem, actually showed me the problem, and offered a budget friendly option to try to repair it. That option worked and my SUV was fixed and ready in a few hours. The staff are all wonderful. Thank you!Service: Exhaust
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October 2022 by William Cruse
An excellent local automotive repair center in Charlottesville Virginia. Very friendly and knowledgeable staff, who do excellent work, at very reasonable prices. I will continue to take my vehicles there for service.
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June 2022 by Jess Lanham
My alternator went out, and it's in a very weird spot in my car making it very difficult to replace. Word of mouth got me in and fixed it quickly, gave me good advice and also let me know what upcoming maintenance and repairs I might have. Reasonably priced and they don't cut corners!
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June 2022 by Joe Cantu
If you want honesty, good quality work at fair prices, Word of Mouth is for you! Oh, and Matt and company are kind and funny too! I Always recommend them!
