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November 2023 by Dana Hollingsworth
Easy booking, pick-up and drop off. Staff was pleasant. Would recommend budget again.
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September 2023 by Karen
No hassles! Everything went as planned----I got the type of vehicle I expected at the time I needed it. There were no hidden fees and everyone was friendly and helpful! Thank you!
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September 2023 by Ryan Robinson
Budget is the best, Thank you Johnathan for going above and beyond to give me the best quality service and support with my rentals.
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August 2023 by Tina O
I wish I could give 0 stars. This car rental company single-handedly ruined my vacation. I pre-paid for a car and then was told by the airport employee that was the worst thing to do because they are not able to make any adjustments when you get to the location. I’ve been waiting for my refund for over a week still nothing. I stupidly returned 3days later to see if I could rent another car because I was told I would be able to split the payments since I hadn’t gotten my refund yet you know but when I got to the location again, they told me I was misinformed and it had to be on One card. From now on I will be sure to stay away from this company!!
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August 2023 by M R
Quick and easy pick up and drop off. I also have a service dog and they were educated about service animals!
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June 2023 by Rachel T.
The only reason they get one star is because it's impossible to leave zero stars. Rude and unhelpful. They violate their own policies listed on their website. I get that it's meant to be "budget" or cheap but this place is ridiculous.
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June 2023 by Deborah McGrady
I was overcharged at pickup (twice as much as my confirmation indicated), called and complained, was promised error would Be corrected and received final bill with the same disputed price. Extremely poor customer service. Don’t trust a word they say!
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June 2023 by jerry giammatteo
The car was just what we needed, a Ford Explorer with lots of space. Liked the drive, car was nice inside and out. All good
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May 2023 by Lisa Koch
Great experience. Just needed tires to be fully inflated and an explanation about what to do if something went wrong. Overall a 9/10 experience!
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January 2023 by Mark Cavalieri
Budget is doing a much better job than in the past. They were not my first choice in the past. Combining good service with good prices - I'm a customer from now on.
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December 2022 by Cynthia Stanley
My husband showed up with a reservation. No cars were ready and he had to wait quite a long time to even get a car.
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December 2022 by Ronald Morris
The staff made my trip to my mother in laws funeral much easier to bear. There were no issues with renting nor the return of the vehicle. I was pleased to see my deposit back in my account so fast. Thanks much to the staff.
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October 2022 by Scott Baker
The rental process was fast and easy, however the vehicle rented was a Rav4 and did not have any mechanism to hide my belongings (I was expecting Toyota Corolla or similar -- something with a trunk). The agent made no mention of this.In addition, the vehicle's state registration sticker was expired, and the required state inspection sticker was not present.The vehicle did perform well, and was surprisingly fuel efficient.
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August 2022 by Ida L. Wesley
I was so disappointed with Budget.First of all the lady that waited on me had such a bad attitude like she was the one late because her car was not ready or something.Second of all I had to wait 4 hours for the van because they said they had to put new tires on it but I don't care where you go it don't take 4 hour to put tires on anythingThird of all the van that they gave me was not like the picture it was suppose to be one of the new ford vans and I got a very very old one.So I don't think I will be renting for the one in Charlottesville VA againSomeone need to call or email me back
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August 2022 by Audrey Lambert
Terrible service. They misspelled my email multiple times, so I didn’t receive my receipt. Then they hung up on me when I tried to call to get the receipt for reimbursement.
