-
October 2023 by Evan B.
Fuck this place. They suck. Incompetent people who work here. Take your car somewhere else. They won't return your calls or update you on anything. Customer service is absolutely 0. They give you a date when the repairs will be done and then don't get it done. So frustrating.
-
October 2023 by Jeff Cooper
I recently had my 2021 Toyota Tundra repaired by the team at Brown's Collision Center. The technician did an excellent job repairing the dents and the paint looks like the day I drove it off the dealer lot. They helped to arrange a rental vehicle and the job was completed on schedule. I had a great experience.Services: Painting
-
October 2023 by Amalia Agnew
I had a wonderful experience with this shop. They fixed my car in a timely manner - even faster than I expected! They even cleaned my car for me! Everyone I interacted with was very helpful and nice. Great place and will come back if I need to!
-
October 2023 by Rosemary Quade Nichols
I don't even know what to say. Honestly, I don't know if they are overworked or understaffed or they're just doing the best they can. Unfortunately it was not a great experience. My car was in the shop for 4 weeks. We were told on four different incidents that it was ready and when we called to get a time to pick up it was not ready. There were more parts that needed to be worked on. It has been an ordeal. Unfortunately, I feel like it wasn't until I started to get hardcore and tell them that they had to pay for my car rental now because my insurance was no longer paying was when they finally seemed to get their act together. That is sad. It shouldn't be that way. I have had several people say the squeaky wheel gets the grease (not sure if that's the right expression) anyway, once I started really getting hardcore and complaining was when it seemed like things started to move.After speaking to several people there, my sense of it is number one, they are overworked, I also feel like there's just a struggle with being honest as to how long something's going to take. I understand, if they cannot give you an estimate until they get in and figure out what's wrong or what the actual damage is and what the parts are that are needed and how long those parts will be before they arrive. But they should not say to you. "Oh we will have this completed on x date" when there is no way on earth that is the case or that they can even do that unless it's black and white clear as to what the problem is. Just communicate honestly to people don't tell them what they want to hear just so you get their business which is unfortunately what this feels like. And I don't know if that is the motto of the company or just the way things have always been done and so that's the way they still do it. But it's not acceptable customer service. Don't get me wrong. They tried. It just doesn't work for me. I don't know that I would ever be back to Brown or would recommend them. Maybe one day they'll get their act together and it'll be different. But until you start seeing better reviews people, when you know better, you do better, pay attention to the reviews. They're true. They're not made up. They're not just angry people just wanting to vent. I'm not angry, I'm just really really sad. There is a lot of truth to these posts.
-
September 2023 by Bruce Burns
My experience with this company was terrible. It took them 3 months to repair the side of my truck and bed. As you can see from the pictures they charged me for installing a new decal on the bed side. They never did. They installed a new windshield that leaks on the drivers side. They only put 2 screws out of 8 back into the tailgate inside assembly. They scratched my dash when replacing windshield. I complained to my contact there Ken Smith. He never got back with me. Please don’t use this company. I have $600 in damages that I have to pay for. They will only frustrate you. They do not pay attention to details. Horrible experience.Services: Painting
-
September 2023 by Bruce B
My experience with this company was terrible. It took them 3 months to repair the side of my truck and bed. As you can see from the pictures they charged me for installing a new decal on the bed side. They never did. They installed a new windshield that leaks on the drivers side. They only put 2 screws out of 8 back into the tailgate inside assembly. They scratched my dash when replacing windshield. I complained to my contact there *****************. He never got back with me. Please dont use this company. I have $600 in damages that I have to pay for. They will only frustrate you. They do not pay attention to details. Horrible experience
-
September 2023 by Cassandra R
I've been to Brown twice over the span of a year or so, and they've done a great job with dents and repainting on both occasions. Very convenient partnership with Enterprise Rental Car, with easy drop off and pick up. The only caution I have is that they are exceedingly busy, so double check the estimate very thoroughly as the first time they missed a ding on the sideview mirror (and I wasn't ever able to get that fixed since they wouldn't return call), and the second time I asked for a non-accident-related ding on the same panel to get fixed (paying cash), but they never put it on the estimate. TLDR: good work, but very busyServices: Painting
-
September 2023 by Trevor A.
Browns Collision center in Charlottesville Left trash in my vehicle, TOOK ALL OF THE CLOTH BRANDADES OUT OF MY TRUCK AND LEFT THE EMPTY BOX, missed clips on my bumper so they're just hanging out visible, left one tire at 33 PSI when the rest are at 55 PSI on the dot and failed to remount my antenna after they removed it for whatever reason considering all of the body damage was on the other side of the vehicle (Just found that this morning just laying under my windshield wipers). And for all of this terrible craftsmanship it took them over a month to complete the job AFTER I waited 2 months for them to order parts. And to top it all off, Jarred decided to offer me money to write a good review for the "detailed" work that they did. This body shop is a joke and a disgrace to the automotive industry and I would highly recommend that everyone completely avoid doing business with them. I'll attach pictures of their botched job on my 2020 Chevy Silverado LTZ. I'll admit they did call me back after I filled out they're satisfaction survey and I declined all repairs because I would rather pay to have it fixed by a professional then bring it back to these clowns. (And just to note, this was an insurance job)UPDATE: They did frame damage to my vehicle. My lug nuts were finger tight as well as bolts for the alignment. This was done by Browns subcontractors.
-
August 2023 by asuka Kunasaki
I do not recommend this autobody shop. I save us whole heartedly because it has been five weeks that they have not finished fixing a car that only required a few parts and every single week we have gotten a call from them saying that they have forgotten a piece on the day that the car was supposed to be picked up and that has been going on for three weeks. Do not use this place if your insurance is tied to them. You’re screwed get a new insurance company. This is not a great place.
-
August 2023 by Karen Tinsley
First of all, let me say that I really hate to leave this review because I know some of the employees that work there, and they are good people. On June 14 My car was dropped off at Brown's. Two weeks later Brown's called and said my car was ready. My husband and I went after hours to pick up the car and we get there and the car is locked and the keys are not where I told them to leave them. So my husband called an employee and told him about the key situation and this employee agreed to come back to unlock the shop to get my key. While we were waiting for this employee to come, my husband noticed there was a dent on the back door. So he calls this employee back and tells them never mind do not come because we're not taking the car because of the dent. Two weeks go by Browns calls and says the car is ready. My husband notices that that the two doors are uneven and refuses to take the car again. We got the car back today almost 3 weeks later that I'm writing this review. Being that it took almost six weeks to get my car back is why am leaving this review and the reason my car will not be repaired by Brown's in the future.Services: Painting
-
August 2023 by Mary West
Terrible experience all around. Brought my vehicle in to repair a broken window and bumper. Got it back and the bumper wasn’t touched and there was a huge scratch on the door. So we then scheduled to have the bumper fixed and scratch painted with them because it’s on their dime. Luckily they did take accountability for this. Brought it back for these repairs and they had it for a week and half; having it sit in the shop for a week before even being touched. After It not being touched for 3 days, They did offer to give me a rental car but I backed out of that after a terrible experience trying to get the rental car and the pantops enterprise’s refusal to work with browns. Terrible communication; could never get in touch with my adjuster. Had to call and complain to even get the van done in the week and a half that It took. They tried to make it right and they clearly care about customer experience and care but the whole place is extremely unorganized and chaotic and when you have people’s vehicles they rely on it’s just too much.
-
August 2023 by Kierra Hatcher
Not a bad thing I can say about Browns. The body shop did a beautiful job on my car and everyone is super friendly. The team who handled my car and claim was quick, efficient and my advisor Tibbs kept me updated the whole step of the way and made me feel much better about having my car repaired. I wouldn’t trust anyone else to fix my car and have it look the way it did originally! Huge thank you to everyone at Brown Collision CenterServices: Painting
-
August 2023 by Jm Mc
The parts were never ever ordered! I told him I wanted the work done, that I did not want to take it somewhere else. Jorge told me "that is your option, so your truck is ready to be picked up, you can come get it." i was forced to make an appt with another shop because management was unwilling to right a wrong, Not ever to apologize. They DONT communicate. I called multiple times a few days after my scheduled appointment to check the status and never got a call back. I was even LIED to and told, by Jorge, "they started breaking it down" I needed to get some things out of the truck, when I did, I found the work had NOT begun. After 10 days, I asked to speak with the owner or a different manager. They simply diverted my request and sent me back to the same unhelpful people. After I expressed my frustration that they scheduled me weeks premature with no feedback, even after asking for an update, they told me to "pick it up and take it somewhere else" There is no excuse for poor communication, no accountability and just brushing me off. They did not care at all about my time being wasted. Now I have to start this entire process over. Worst auto shop experience ever. Very disappointed in the team overall. If you think you can make this right.. do reach out. I would appreciate FULL accountability.
-
August 2023 by Samuel Byers
I have a 2011 Honda Pilot. In October 2014 I hit a deer and it was damage to the front end of the car. The whole front end had to be replaced. I took it to Brown Collision Center and they repaired it and painted from the front doors up. In July 2023 I noticed the top coat coming off a lot of the paint. Browns website says they have a lifetime warranty. I went into Browns and spoke with Christian Zozub. He looked at the car and said the paint did not hold up and he would repaint it. He said he would need it for about 4 days.I took it in on Aug. 7th and picked it up today Aug11th. The car looks excellent now. I am very happy dealing with them and will continue in the future.Sonny ByersService: Painting
-
July 2023 by Chris Holman
I would NOT recommend using Brown Collision Center. I am only writing this because Brown will not return my calls or outreach. The work that they did, took additional time. Externally everything looked fine. I also understand that plans change. However, we were not notified of this until the end of the promised day of completion. They knew for multiple days that the work would not be completed on time, but failed to notify us. They have very poor communication skills.Now to the work they did not do. Internally the car was a mess. I'm assuming they thought it was hidden and we would not notice. The AC worked prior to the collision with the deer. However, upon receiving the car back from Brown. The AC did not work. I had explained that the condenser was damaged (Bent and leaking) from day one. Brown stated to my Insurance that it was not damaged. My insurance asked me to take it back to them. I called to set that up and Brown refused to look at it.I took my car to another mechanic due to the car overheating. It was discovered that not only was the condenser damaged beyond repair. The radiator was also damaged (bent and leaking). Brackets holding the radiator in place were bent and one case not even attached to the radiator any longer. Brown had to remove the plastic cover to replace a bar directly over the condenser and radiator. There is no way to miss the damage. Either their technician was incompetent or they purposefully neglected it and replaced the cover.I have followed up with Brown via phone on two occasions, and once using their "contact us" page. I would like an explanation as to why they neglected the work and left the car unsafe to drive. My mechanic also found that the work they did was poorly done internally as well. Brackets were left off or broken.I am not sure how you could miss the damage in the attached images, but they did. The bracket my mechanic is holding was supposed to be holding the radiator in place. It was not even attached. This is what the car looked like internally after they supposedly "fixed it".