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August 2023 by Dennis L.
Long story short- I purchased an aftermarket lift kit that Bob's agreed to install for me at a very competitive and reasonable rate. Unfortunately, the shop ran into problems when we discovered the manufacturer of the kit sent us not only several wrong components, but also had an improper design that could have potentially damaged my car. Todd, who worked on my vehicle, expertly and diligently handled the matter, not only saving my original strut from further damage caused by the poorly designed part, but also managed to make the most of the kit designed for the rear so it helped lift my vehicle in the back exactly the amount I needed for my towing/camping/hauling needs. The whole process took two whole weeks due to the back and forth with the manufacturer and supply chain issues with parts. Yet, the entire team at Bob's was incredibly patient and thorough in spite of the frustration we had with the manufacturer, keeping me in the loop every step of the way and multiple times a day. In the end, the car was successfully lifted exactly the way I wanted (perhaps even a little nicer than the manufacturer had designed it for originally!). Cost-wise, the project was more expensive than I had originally budgeted for, but only by a reasonable amount considering the amount of extra labor that was involved with negotiating the manufacturer's design flaws. I am in awe of their professionalism, and cannot emphasize enough how much they care about their customers (and their vehicles). 6/5 stars!
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July 2023 by Ron Fisher
Very quick to schedule my appointment, shuttled me to my workplace, picked me up shortly thereafter. From the first contact to the last they exceeded my expectations, thank you Bob's, you guys are the best!
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July 2023 by David Diaz
Staff and service are great. Waiting room is good and my alignment was spot on. Would give 5 stars but the parking is tricky. I had to double park three vehicles due to a lack of available parking on property, but it is worth working through for the great service!
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July 2023 by Jessë Valentine Portz (Valentine)
So popular there's a long wait, it seems to be worth it. After the first alignment it pulled to the left, so I brought it back and they made it perfect. I couldn't get an inspection sticker because they didn't see why I had a light problem. I had to wait another month to bring it back, and then it took 2 days for them to replace one bulb and give me a sticker but it was only $21.So, super slow but quality work and affordable. Definitely recommend for an alignment, even though I had to go back.
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July 2023 by Cortney Bokoch
We are so grateful to Bob and his amazing team!!! We were on a family vacation very far from home when we suffered a flat tire on our travel trailer. We called Bob's Wheel Alignment and they took us right in late in the afternoon on July 3rd! They discovered our leaf spring snapped. Bob drove 30 miles there and back to get the part we needed and back on our way! Amazing service and amazing kindness and a very fair price!!!
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June 2023 by Andrea Murchison
Our business has used Bob’s Wheel Alignment for our vehicles for a long time and has always been thrilled with the service we receive. We rely heavily on our vehicles for our work and a break down can really throw a huge amount of stress to the season. Bob’s is always quick to get us back on the road and we can always trust them not to gouge us on the price. Definitely customers for life.
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June 2023 by Christopher Mahan
Very attentive and helpful with my vehicle problems. They called before they made additional repairs to ensure I was okay with the bill. Highly recommend, thank you Todd.
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May 2023 by Kimberly Snoddy
Great job! They fit my car in and I picked it up and everything was safe and taken care of! I will certainly go back there when needing my car serviced!
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April 2023 by Todd Ivicek
Scott really helped me out with a nail in my tire issue. They swapped out my winter tire for my summer tires and aligned. Great service done quickly and with professionalism. I highly recommend Bob’s for any wheel/tire needs for your car or truck.
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April 2023 by Davonte Raven
Bobs Wheel Alignment Has Been Servicing My Vehicle And tires for about 2 years now. Anytime I need a tire it’s on and mounted in 24 hours. Bobs is some of the most efficient work in Charlottesville ??
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March 2023 by Elbert Brown
I really appreciate the kindness and family feel you can experience at the front door and throughout the shop . Thanks for keeping me in line!!!
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March 2023 by Mike Curry
The best service and the work was done and had the car back the same day
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January 2023 by Cindi Ashley
Very professional, courteous and accommodating. I had to wait as I couldn't find anyone to pick me up and take me back. They got to my car in a very timely manner. Very good explanation of what they did and suggested things to help in the future.
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October 2022 by James Offield
I have known Bob for over 50 years. He has always been fair honest and does excellent work. I would recommend him to anyone.
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September 2022 by Steven Metz
Despite their name they are a complete car service repair shop. Been using them for ten years. They have always been thorough, friendly and considerate. The quality of care and workmanship has been excellent!The only complaint is that they are so successful that you often need to make an appointment two weeks out, but the wait is worth it.Services: Steering & suspension repair
