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November 2022 by Ally V
I will never patronize this business! Unethical!!! Dishonest!
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October 2022 by Daniel Heilberg
Worked here almost a year before I was unceremoniously dismissed for requesting off a week over the holidays to visit my 95 year old grandmother. No warnings, zero notice, no severance and coincidentally I was dismissed after mentioning OSHA compliance issues. I live 5 min from the place and am fork certified, always prompt and followed proper procedures to request off. The management spends all day running a different company and half the time isn’t even present which in adddition is probably an OSHA violation as the site is unsupervised. Basically they are willing to bend or break rules in the name of profit and have 0 respect for their workers. Customers are similarly provided with polite interaction and poor quality follow thru. Complaints are rampant and mistakes occur frequently but the systems that create the problems are rarely if ever rectified. Poorly managed and it leads to even worse retention of good staff. Stay far far away and tell your friends and family to avoid this business it is built on the same exploitation of labor, flouting of decent norms, and poorly executed order fulfillment that others have experienced. Check Glassdoor for more horror stories from former employees.
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October 2022 by Cvillan Dan
Do not recommend! Lots of substandard product and lax safety standards for the low paid staff. Uses outdated technology and often poorly informed computer systems. Salespeople don’t even know what’s in stock half the time, when inventories are low you can be assured the material is practically useless. The labor is a revolving door of poorly paid and trained men of color although the same diversity is conspicuously absent from any upper management or sales positions that I am aware of in the entire organization. Communication between various aspects of the business seems to be problematic. Returns for poor material is common, safety standards are lax. Materials are often out of stock or on order and unavailable. I’ve observed multiple violations of OSHA standards over time spent there as well.
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October 2022 by Margaret Burton
Lowe’s is better
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April 2022 by Jenna R.
Attempted to have kitchen remodel but apparently my budget wasn't enough for anyone to give me the time of day. Once asked my budget, never heard anything back from the cabinet expert despite attempted efforts of moving forward. Disappointing to know this is how they do business. If my budget wasn't enough, it would have been more professional to just be informed instead of being left hanging. I can only assume this was the issue being that no one ever contacted me back to let me know what the issue was to not move forward.
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October 2021 by Michael Bourne
Excellent service and the employees are one of the best group of people to be around always makes u feel welcome and get just about anything u need
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September 2021 by Chip Dishman JR
Prices on lumber coming down and service was great and they have free ice
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August 2021 by Charlene Dalton
Great experience. Really good quality wood with helpful workers who load your truck. Big difference when you compare it to places like Lowes.
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July 2021 by Ray F
I would give this a zero if possible. Spent almost a $1000 on a door with better living. While they are making the sale and taking your money, they are great. When having to stand behind something. they’ve sold or correct an issue with something wrong on their end, they will simply blame you or your contractor for the issue at hand. I finally got them to send someone out from the company thAt made the door and it was quickly the same thing, “blame the homeowner and contractor” instead of owning up to a poorly made product. The door was poorly installed by the company better living sent out called REEB which made the door. The door had to come back out for a third time to be re-installed after they left. I’mBow left with a cosmetically awful looking door and likely a security issue now accessing my house as the door still doesn’t sit right.
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May 2021 by Horace S Hall
Great location for supplies and service
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February 2021 by Chevy harvey
Typical lumber yard minus the hassle, quick, easy , & reliable service
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November 2020 by Carl Tate Sr.
Good service
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June 2020 by Allison Hope
Please save yourself a trip to Lowes or Home Depot to buy poor quality vanities and overly priced countertops. I recently renovated my bathroom and thought I could only afford these items from a big box store. I ordered the items and had them shipped just to get them and have them be completely destroyed. The hassle of sending them back and getting reimbursed for it to potentially happen again was not worth it so I decided to try Better Living. Turns out you can get a higher quality vanity, less chance of it being destroyed because they take care of their orders and you have a local person to work with. Graham was really great, while super busy he still made it a point to walk me through my options and ensure my purchases came in on time. The countertops were also hundreds of dollars cheaper than Lowes. I was able to buy quartz countertops for less than one of the few granite selections Lowes has to offer. I will definitely skip the big box stores and use Better Living solely from here on out!
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June 2020 by Eugene Curtin
Great customer service.
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January 2020 by A B
Be aware of qualifications of Better Living contractors. They will not stand up by the quality of work and will not address any issues. They may have a great showroom but for installation services you are on your own.
