-
July 2023 by TiNa StorNing
A rather large facility. I wanted to retrieve items from my U-Box container. I scheduled a couple of days I advance. So other than figuring out where to find my container, everything else was fine. The container as well held up well and my items were still in place from my CA move. Highly recommend U-Box. U-HAUL is less expensive than the other container providers. Thank you team U-Haul.
-
August 2022 by John LaMontagne
Was helping my friend haul some motorcycles. He hadn’t done this before so opted to go for one of the smaller covered trailers. I was pretty sure it wouldn’t work and low and behold it didn’t. They were very reasonable and helped cancel the reservation once we found a utility trailer at another location nearby. Great location
-
March 2022 by Corina H
Amazing customer service. I wish I got the guy who helped us name. He was so helpful, friendly and put us at ease.Great facility and very organized.
-
October 2020 by Young Chul Jang
Nice guide for me and good help to me
-
April 2020 by sally spigt
Very professional. Understanding and extremely helpful love love love Angela she is awesome
-
February 2020 by Jon Marshall
Sunday crew was outstanding, all of them. Thanks again. The best service I ever received anywhere.
-
October 2019 by Kathy Quesnell
I pulled into this Chantilly U-Haul near closing time, hoping someone would still be available to help me get my car off the auto transport. The employees that came out to help me were awesome. Everyone I met there was courteous, professional, and wanting to help. The place is very clean and very well managed. I have been in my share of U-Haul places, and this place is at the top. I would give it more than five stars if I could.
-
September 2019 by Joseph Rolfe
Staff was courteous for the most part. I rented a truck and came for the car trailer later only to find they rented my reserved trailer out. They switched me to another trailer. Then I had clearance issues with my car and they didn't help. I was able to find a slope and had the help of my hired movers to get my car loaded. Overall the experience was ok but not great.
-
July 2019 by Erik Calle
When I went to go rent the truck, I received great service. The owner was a really friendly and helpful. He got me into a truck even though I didn't have a reservation at that location. A few days later I tried calling to check if I may have misplaced something in the truck and no one answered the phone. I tried calling 4 times and nothing. That kind of service I don't appreciate. I don't believe the man I spoke with was the one who did that so I don't want to take that out on him. I'm giving 4 stars only because of him.
-
May 2019 by Rudy Romero
Garbage that's what this place is, not only did they not have what I needed they lied to me about their stock. Than sent me to another place after they called them and lied aBout what was I stock at the other place.
-
April 2019 by ModifiedAndShy .
Went to get a moving van and they gave me a month free on my storage and half off my van! Super nice people. Michael Was very helpful and super sweet. Great guy. Glad I choose this location to get a unit.
-
April 2019 by Lauren T
Outstanding customer service! We had a truck rental fall through with another company + subpar customer service. We were desperate and frustrated and needed to get a truck and it was already 6:30 pm... We drove over here hoping that by some miracle things would work out. Although it took a while to get helped, it was because Ryan was providing excellent customer service to an older lady who was trying to buy moving supplies. He treated her the exact way I'd want someone to treat my own grandma. Can't be mad about that! Once she finished, he helped us, cut us a deal for our trouble, and had us on our way within 10 minutes. Outstanding! Great service + awesome price... pretty much made our night. Thanks so much! Very easy to return after hours if you have a smartphone too!
-
April 2019 by Still Standin
Does anybody work here damn these mfers never answer the phone! 😡
-
October 2018 by David Mack
These guys "lost" the truck that picked up and returned the exact same day. They literally called me the next day asking when I was going to return it. Then when I explained that I had dropped it off the same day I rented it, I didn't hear back. I expected it to be resolved and sorted out. That was not what happened. They charged me an EXTRA day for a truck that was sitting on their lot somewhere. I literally spent more time fighting to get my money back than I did driving the truck. Ridiculous.
-
September 2018 by Steven
Our GUARANTEED delivery date didn't come in. Not only did they not call us to let us know, they lied and told us it was already there. This place is full of idiot employees who don't know what they're doing.
