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January 2024 by Elaine Loflin
They charged me after I vacated. I left messages with no return calls.
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January 2024 by Christopher
Pros: Unit is very clean.Cons:As others stated, main gate has been inoperable for months and has now been removed. There is no security for people with drive up units at night.After only 5 months, I received a rent increase notice on Christmas Day for a 17% increase. This is ridiculous because the quality of the facility has only decreased since it opened and they have done nothing to justify the rate hike.
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November 2023 by Sherief Mostafa A
If I could give this location a zero-star rating, I would do it in a heartbeat. My experience with this facility has been nothing short of a nightmare, thanks to their deceitful practices and the circus of incompetence that passes for customer service.First and foremost, their advertised flexibility is a blatant lie. I was assured that I could move out after my payment due date, paying only a prorated rate per day, and not be charged for the entire month. Surprise, surprise – that was a fairy tale. I'm now stuck with a late fee because the information provided by their so-called "manager" turned out to be nothing more than a clever ruse.Speaking of the manager, it turns out the person I spoke with (Pedro) claiming to be the manager was just another puppet in this theatrical production of deception. When I attempted to rectify the situation, I was met with the revelation that this impostor wasn't the manager at all. Bravo, Self Storage Plus, for having fake management staff on the front lines of your customer interactions.Trying to reach someone who can actually address the issue is like searching for a needle in a haystack. The corporate number is a joke – they are experts at passing the buck. Apparently, the only thing they can do is forward your request to a district manager, leaving you in limbo without any indication of when or if they'll bother to respond.As for the glowing reviews you see online, don't be fooled. They are either fabricated or paid for because my experience has shown me that the reality at Self Storage Plus is far from the positive picture they paint. Save yourself the frustration and money, and look elsewhere for storage – preferably somewhere that values honesty and customer service, two qualities sorely lacking at Self Storage Plus.
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September 2023 by Christian Cziommer
Staff not helpful. Doors are always broken and if you need a cart you have to search the whole place for one.
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March 2023 by idris allen
I had an issue with the Reston location, and couldn't get anyone's help there!The charged my account almost $200 after given notice it was a really bad experience dealing with that location stay away from that location! My guy at 43014 John Mosby Highway, Chantilly, VA, 20151Edward Kent was awesome he helped me get my funds back with no issues!Thanks sir ?
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February 2023 by D W
This is a wonderful gated facility with temperature controlled options at a reasonable price especially compared to other NoVA storage facilities. The staff is also very friendly and helpful.
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February 2023 by Joseph Alan
Bad customer service!!! I don’t believe anyone would leave them a five star review, they’re probably fake reviews in my opinion
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January 2023 by Hi Bye
This is a wonderful gated facility with temperature controlled options at a reasonable price especially compared to other NoVA storage facilities. The staff is also very friendly and helpful.
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December 2022 by Greg J.
It's a clean and well-kept facility, but the bait and switch is what kills it for me. They offer great online rates, plus a first month free, but then 6 months later, jack your rate up 25-30% with no warning. From what I have seen, this is a typical tactic with every storage place in the local area. Just something to be aware of for the unknowing future customers
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December 2022 by Joanne Fisher
I have rented 5 storage units with SELF STORAGE PLUS over the past few years. Each time has been a wonderful experience. Great Location*Easy Access*Clean*Professional Staff*
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November 2022 by Joana O'Brien
Excellent price, exponentially lower than uhaul. Was able to set it up online. The place is clean, well lit, has great security and is easy to get into and out of. Definitely recommend and will use in the future if I have needs.
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October 2022 by Christopher Venitez
Great storage units. Place is super clean and units are great size. Security there is also a plus. Will be getting my storage units from here in the future. Thank you
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October 2022 by Herald Grandstaff
These folks set a standard for excellence for storage units. They truly care about the well-being of people's belongings--many things, of course, are family heirlooms and otherwise valuable. The security seems titanium strong.Storage units are conveniently located.
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September 2022 by Virginia Scott
I received such professional and courteous service from Tim and Cam. I am a first-time client and appreciate that the personal time they take gives gratification that I chose your organization.
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July 2022 by Juan V.
Crooks. My advice to everyone, bring in your own lock or they will charge you, have your renters or homeowners insurance policy handy as well or else they will make you buy theirs. They said that once I provide proof of insurance they would refund the insurance policy. But when i called to get my refund they said they don't refund. A bunch of dishonest people that can't be straight up when people are signing up.
