Pohanka Lexus Chantilly is a trusted dealership serving the Chantilly area with a wide selection of new and pre-owned Lexus vehicles. Customers appreciate the friendly greeting upon arrival and the helpful staff who are attentive and knowledgeable. The dealership offers a simple car-buying experience through competitive pricing, daily specials, and a no-pressure sales approach. They also provide quality pre-owned vehicles and flexible financing options to make driving a Lexus easy and accessible. For maintenance and service, customers value the honest and professional service advisors, who ensure their vehicles are well taken care of. Service experiences are described as excellent, with staff members going above and beyond to meet customer needs. The dealership also offers genuine Lexus parts and top-tier service to keep vehicles performing at their best. Many reviews highlight the attentive customer service, accommodating staff, and the overall positive experience. Pohanka Lexus Chantilly is committed to providing outstanding care and ensuring customer satisfaction from the moment of purchase to regular vehicle maintenance.
I was greeted when I walked in the showroom. While I car I was looking at online had sold, my salesperson had another option. We worked out the finances. The car was cleaned up with a full tank of gas for my trip home.
November 2025
We take our old IS 250 for regular maintenance here, and I've worked with Charles Nguyen (service advisor) a few times. He's great with customer service, always looking to optimize my experience, is knowledgeable about car service issues, and I feel he is honest.
November 2025
The service rep Jordan was excellent. All the required services were performed well. The only issue I had was that the controls for the car were changed and not put back in the original position.
