-
August 2024 by H F
Samir from the Chantilly store at the print shop is an absolute class act.
Incredibly kind and attentive person.
Many thanks to him for the help.
-
July 2024 by Tham Saravanapavan
Great selection with a large range of price and products. Friendly service.
-
July 2024 by Renee B.
The print services here need to be a bit more flexible especially if they want to be competitive
-
June 2024 by James Smith
Service is so slow I’m going to start ordering online
-
April 2024 by Abdul Hye Al Monsur
Late delivery
-
April 2024 by Tara Galarza
I have ordered around $200 or more worth of printing services here once a month for about 4 months now. The first couple of orders were fine and I appreciated the low prices and fast turnaround. However, the last few months there has always been a mistake. Either pages missing, index tabs missing, color distorted, and they give it to you as is without even checking first. Besides that, everyone in the store except the one manager I spoke with on the phone acts like they hate working there. No acknowledgement when you walk in as if you’re wasting their time. Such a shame because it’s a convenient location and great prices. Just beware you’ll deal with the headaches of having to go back and forth on getting the final order correct.
-
February 2024 by Michael Combs
I am making wedding invitations so I called to speak with somebody in the printing department to see if they would print on a certain size card stock.After being assured they could print on cardstock the conversation ended.A few minutes later, I was called back by the employee to inform me that their manager had corrected their misinformation. They could not help me with the card stock I was curious about, but there were several options available at their location and we were able to work something out.I applaud the efforts of the employee whos name escapes me at the moment. They made a human-error, then rectified the situation before I spent a lot of money on invitations.That bought my respect and trust. I intend on using this location whenever a need arises.Kudos team! Thanks for being awesome.
-
February 2024 by Rebekah Atwater
Great store. Mike helped me in Copy&Print, and he was AWESOME! Very detail oriented and great customer service skills. My work project came out perfectly with his help. Thanks Mike!!!Also Joe helped me on another print job and went above and beyond! Following his advice is going to make my life so much easier. Thanks Joe!!Amazing staff at this location. Now I refuse to go anywhere else for my print jobs :)
-
February 2024 by James Hewitt
Office Depot in Chantilly, Va., always a pleasant experience having what you want, a knowledgeble staff to guide you when needed and check you quickly.
-
February 2024 by Emma Wolfe
Employees here are very friendly and helpful! They made me feel very comfortable when I needed help with printing and laminating!
-
December 2023 by Dosty Hamid
After waiting for 7 days straight for a business card order, On the day that was scheduled for a pick up, I waited and waited I didn’t received any notification stating my order is ready, so I called the store directly and told them when I will be able to pick up? They said yes you can come now, meanwhile I’m receiving an email about canceling the order on me! Stating that they weren’t able to fulfill the order, after 7 days of waiting!!!So I called the customer service and they disappointed me more!Please save yourself time and patience by not dealing with office Depot at all!!!
-
December 2023 by Jill Janson
Wow, it's been a long while since I encountered abysmal customer service that I find it so shocking when it does occur. I've been printing our annual holiday letter at Office Depot here in Chantilly for close to 15 years. It's just 200 color two-sided copies, pretty straightforward. I apply a corporate discount card to give me a significant discount on the total price. I've given praise when it's gone smoothly, but likewise when it goes terribly I have to call it out.Wednesday at 5pm, there are two people working the entire store. And it's fairly empty, to be fair. A manager and a print center employee. I waited at the counter for a minute, and the manager asked if I needed help. Here's the exchange: I said yes, I'd like to make 200 color copies of a file on this USB drive. "Oh, well if you want to leave it here with us you can pick it up tomorrow afternoon." "No, I actually need it this evening. It's a 10-minute print job on the big machines." "Well we are really busy." (Zero, I mean none of the machines are actively printing or doing anything. They're all dark.) "Well I've always just walked up with my print job and maybe waited 20-30 minutes for other people ahead of me, but I know this isn't labor-intensive; it's just set to print and let the machine do its thing." "Oh, you would have had to email the file to us to get in the queue." "Really? For 15 years I've just walked up!" "That's been our policy for several years now; after 2pm we can't guarantee same day pickup." "Here's my receipt from last year, sir. I literally walked in, waited 30 minutes, picked up my print job at this price per copy." "3 hours before closing?" "Yes, for a 10-minute print job!" "Well, I can suggest self-service." "Will I be able to apply my corporate discount code?" "Yes, you can."Then, 15 minutes of wrestling with the self-service machine. Doesn't accept my corporate discount card, pricing is 3x higher than my discount rate, won't allow me to print more than $75 worth of the pre-authorized amount on my debit card, and manager of course disappears to back of store. Print Center employee takes pity, asks if he can help. He tells me the machine is charging me full-price for self-service print rates; I said I don't mind setting this to print but I want the rates my company has negotiated. Can the manager adjust the price after I've printed? He walks over to get the manager to ask. Manager says there's a new discount program, I can't get my negotiated rates at self-service counter. "Ok, so you're telling me I can pay 22c per copy at the full service Print Center but I'd have to wait 24 hours to get my print job back for the 15 minutes of actual manpower it will take. But if I do the labor for you at the self-service machine, you'll charge me 66c per copy. Essentially 3x more expensive and I'm doing the actual work for you?" "Well you can't skip the line, it's hours before closing, and we are very busy." (Again, no machines are running. None. I'm the only customer in the store.) Then he adds, "If you need it tonight, I'd recommend the self-service like I told you before." "At 22c per contract rate?" "No, I can't adjust the prices." "Aren't you the store manager?"The guy was argumentative and a giant blowhard with zero customer service skills. Wasn't willing to help me or honor contract pricing. Just wanted to count the minutes til he could close the store. Really...everything was so, so different in December 2022, just a year ago? No wonder the company is going under. In another year, with this attitude at the manager level, I wouldn't be surprised if it shutters its doors.I drove 5 miles down the road to the other Office Depot location in Fairfax, walked right up with my USB drive, and
-
December 2023 by Barbara Smith
Papers to be shredded are no longer put in a locked bin by the customer. A sales associate takes them to the back. This is not secure!
-
December 2023 by Lucy Bridges
Employees at this Office Depot are super efficient and friendly. They always get me order right and help me find random things I am looking for. :)
-
November 2023 by Marilee Moot
Office Depot always works for me. The price is competitive and they always seem to have instock whatever I am looking for.
