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February 2024 by Christian Francisco
Crystal at the NAPA auto parts store in 14154C Willard rd, Chantilly, VA was amazing! She went above and beyond to help me find the parts I needed, I called before going to the store and she had the parts ready for me at the counter when I got there. Not only that, but she also gave me a great deal. Her friendly, helpful, and welcoming attitude made my experience so much better. I'll definitely be coming back to the store when I need parts because of her. Thanks, Crystal!
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December 2023 by moose Mudding
The Napa crew got you when you need it they make it happen
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November 2023 by William Whitesides
They definitely have parts down better than the 2 A's. AZ and Ad.
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October 2023 by MIke J
The most helpful auto parts storeThat I've ever been in.They have full knowledge of their profession.
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September 2023 by crystallee brewer
Hello my name is Crystal I am one of the parts pros here at chantilly I thank you for the amazing reviews we all strive everyday to help our customers and to give the right parts we/ I love my customers and I will always be here for them thank you again for your wonderful reviews. I will be here when ever ya'll need me. GB
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August 2023 by Christine Garcia
Crystal was excellent help with my part needs when it came to purchasing a battery and general maintenance questions. I recommend going to NAPA in Chantilly for excellent customer service.
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April 2023 by Michael Exsiled
Helpful and knowledgeable staff limited selection
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March 2023 by William Richardson
Crystall is the best overall sales person , I would highly recommend her outstanding service to anyone..Thank you for services!!
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January 2023 by John Y.
Ordered parts online for same day in-store pick up. Got an email acknowledging the order and a credit card charge for the full amount. Got a second email saying the order was being fulfilled. Two hours go by. Nothing. Called them finally and they said the order was coming from a different warehouse and would be there tomorrow at 10. Called the next day at 11:30. Still no parts. Said it would be 12:30. I'll update as the story unfolds but so far NAPA, you guys have no customer service.
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November 2022 by Andrew Roth
Had a radiator leak on a friday afternoon. Stopped in here because its close to work and the folks here very helpful. Got me the right stuff to get my vehicle home safely. I'll be back in the future.
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October 2022 by John T
Don’t waste your time and skip this shop. Place is a dump and individuals working there don’t even look like employees. Ordered parts online with same day pick up. Arrived and told parts wouldn’t arrive until tomorrow. Unprofessional and seemed bothered a customer walked in. Duped by the slick NAPA website and “discount” coupons. Stick with Autozone or a reputable online store. This NAPA store is a no go.
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June 2022 by Slim Kim
Definitely good service. ?
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December 2021 by Lee Ross
Great service. Excellent parts selections
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July 2021 by 2006 Duramax LBZ
Knowledgeable staff !
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November 2020 by Ray Murray
The manager knows what he's doing they're willing to help the customer that's why I like a Fairfax Auto Parts Chuck
