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August 2024 by Ayotunde Babajide
Terrible customer service. I spoke to someone named Tim. He was very rude, arrogant, and spoke in a very condescending tone. With the hopes of de-escalating the situation and getting my questions answered properly, I asked to speak to a supervisor. He got very defensive and said he had no boss. I then asked how I could get a new agent, he gave me the runaround. This is becoming a pattern with this agency. Extremely arrogant folks with zero customer service training. Sounds like a family business where nepotism runs deep. Definitely not the insurance agent you need when you need help. It's difficulty enough to suffer loss with your property. They will gladly take your money but do not want to help you when you actually need it. Stay away.
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August 2024 by Pauline Healy
I have been w Met Life who was acquired by Farmers Insurance for 20 years and recently changed to Allstate. The account rep I worked with was Shivon and he was awesome! I called to get a quote and he walked me through everything quickly and efficiently. He emailed me the quote immediately and we had a call on Sunday to finalize the plans. Shivon was polite, answered all our questions and was a pleasure to work with.
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August 2024 by Frank Prat
I just signed up for home owners insurance with Mister Godani and everything went great. He was very informative and made great suggestions. Thank you
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August 2024 by Michael Springman
Allstate and Nicole B fulfilled all our home, auto and umbrella policy needs efficiently and professionally ... and cheerfully. Excellent service!
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August 2024 by Marissa R
I love working with Nicole. She was so patient, readily available, and she had answers to all of my questions. Pleasuring working with you Nicole!
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July 2024 by Kenichi N
### Harassment and Bullying: Unacceptable Conduct at Michael Angles Agency Under Allstate
My recent experience with Michael Angles Agency under Allstate has been nothing short of appalling, far beyond what one would expect from any professional entity, particularly an insurance agency. This has been the worst encounter I have ever had with any insurance agency in my life. My legitimate complaint was completely ignored, and the communication I received was not just unprofessional but extremely harsh and aggressive.
#### Key Excerpts from Our Transcript:
**Customer**: I am (as soon as the customer tries to speak, the owner talks over the customer).
**Agency**: No! Listen, listen to me. We're not having a conversation. This is a one-sided conversation. You've taken up way too much of my staff time. (Note: Only 3 emails and 1 short phone call prior to this call) We're not having any more conversations with you. We're not answering any more questions for you. If you'd like to leave (Allstate), that's fine. That's your prerogative. Everything was done on the up and up. I don't appreciate the accusations that it wasn't. I don't appreciate the lack of knowledge and pushing us to continue answering those questions. We're not answering any more questions.
**Customer**: I just... (as soon as I try to speak, he talks over, never letting the customer talk).
**Agency (now shouts)**: END OF STORY!! END! OF! GOOD-BYE!! (CLICK!) (terminated the call abruptly).
Such severe and rapid escalation in tone suggests a critical need for training in professional conduct and possibly anger management for the staff involved. This level of hostility is alarming and unacceptable from any service provider, especially one associated with a respected brand like Allstate. Prospective clients should be aware of this severe lack of professionalism and empathy. I urge caution before engaging with this agency. Phone call audio recording is available upon request.
### Recommended Actions
1. **Formal Apology**: A formal written apology from Michael Angles Agency for the unprofessional and aggressive behavior exhibited by their staff during my recent interaction.
2. **Training Implementation**: Mandatory professional conduct and anger management training for all staff members at Michael Angles Agency to ensure future interactions with customers are handled with respect and professionalism.
3. **Policy Review and Improvement**: A review and improvement of Allstate’s customer service policies to prevent similar incidents from occurring with other customers in the future.
4. **Correction of Records**: Removal of any unfair or negative records on my account related to this incident.
These steps are necessary to restore trust and ensure that no other customer has to endure the same unprofessional and hostile treatment.
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June 2024 by Susan Brooks
Here's a review highlighting Nicole Borba's exceptional professionalism and customer service at All State Insurance:
I recently had the pleasure of working with Nicole Borba at All State Insurance, and I am compelled to share my outstanding experience. From the moment I contacted her, Nicole's professionalism and dedication to customer service were evident.
Nicole's knowledge and expertise made navigating my insurance needs a breeze. She took the time to thoroughly explain my options, ensuring I understood each policy's benefits and coverage. Her patience and clarity in answering all my questions were truly remarkable.
What stood out most was Nicole's genuine care and commitment to her clients. She went above and beyond to tailor a solution that perfectly fit my needs, making the entire process smooth and stress-free. Her prompt responses and proactive communication were greatly appreciated.
In a world where excellent customer service can be hard to find, Nicole Borba sets a high standard. I wholeheartedly recommend her to anyone seeking reliable and exceptional insurance services. Thank you, Nicole, for your outstanding professionalism and exemplary customer service!
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June 2024 by Pam Briggs
Ahmad (Shivon) Godani was very, very helpful and knowledgeable without being pushy.
He made some suggestions some of which I followed, and some I did not, but I appreciated his input very much
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June 2024 by Rammohan joginapalli
Working with Nicole was an absolute pleasure! She made the process of purchasing the policy seamless and stress-free. Their expertise, professionalism, and genuine care truly stood out. I highly recommend them to anyone seeking insurance solutions. Thank you
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May 2024 by Zann Robinson
This agency has always provided prompt, helpful and friendly service. We highly recommend them along with Allstate Insurance.
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May 2024 by Shaun Cook
Received mail from this Allstate office with a photo of my house on the front of the envelope and my address written out in a font that was supposed to look handwritten. Very creepy and deceptive way to get new customers.
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May 2024 by Ceca Jelić
Nicole was great! She help us with our home insurance police, taking time to explain and giving a great suggestion that help us to choose a right police for us ! Thank you
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April 2024 by Anant “Ashu” Somalwar
All representatives are excellent to work with and very easy process. I have been working with this agency for more than 2 years now and I am satisfied with the insurance needs I had.
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April 2024 by Lynette Liu
Nicole Borba was very helpful in lowering my insurance policy.
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April 2024 by Russo Andre
Nicole was great setting up my new account, was fast and easy from initial quote to setting up a new account and I am saving quite a bit from my previous company.
