-
March 2024 by Eleanor Smith
I am very happy that the customer service at this location got improved so much. I gave 4 stars last year, and this year, I had to change to 5 stars. Employees were fast, courteous, and efficient. Thank you.
-
February 2024 by Deepak Kashyap
Great stuff
-
January 2024 by Claudia Olteanu
Need more organized!
-
December 2023 by shailea dixon
I called asking if an item was in stock because I live far from the location and the manager or whoever I was speaking to was rude he said “we get calls 12 times a day about that item the answer is still no” that was my first time calling and I feel disrespected never will i shop here or call again.
-
November 2023 by Patty Hudock
I stopped in to look at their available luggage pieces as I needed to replace my largest one. I was there a couple weeks prior to Thanksgiving. They had a good selection, but I'm sure they probably got more in stock for Black Friday weekend shopping.
-
October 2023 by Sky YANG
It's well organized for easy shopping, the staff is very friendly, and sometimes you can find items you wouldn't have thought of.
-
October 2023 by Four_ You
I love going to this store. It has all the excellent things, good quality, and reasonable prices
-
September 2023 by Nicole
The store had a decent selection of items. Not what I was looking for, but not bad.
-
August 2023 by Lili Stufken
A Hit and Miss store.Sometimes I can find great home decors at a great price. But at other times, I only see lots of mess around the store.
-
July 2023 by Whitney Boone
Marshalls in Chantilly is a clean and organized store. It is nicely stocked, although there is room for improvement in terms of organization.The store offers good customer service, making it a positive shopping experience
-
June 2023 by Rosalind Clemons
Very nice store in a very nice atmosphere. Well stocked, friendly employees
-
June 2023 by Gabriella Canino
The worker Anita has absolutely no customer service skills whatsoever. I asked the sweet young lady who was ringing me up that I didn’t have my physical gift card but wanted to know if it was possible to manually type in the numbers since I’ve done this multiple times for guests in retail stores I’ve worked at. She asked this Anita lady, im guessing she’s supposed to be the manager of the register area (what a joke) and she just abruptly said no with no explanation as to why. Instead of informing me I could enter the numbers into the Marshall’s website and get the gift card added into my Apple Wallet she just chose to be rude and just say “no, can’t do it” over and over. No apology about the circumstance or anything. I just find it funny I was able to find a solution within minutes but got no help in the matter from the actual worker whose job it is to assist if they are able to. Marshall’s please train your people thoroughly so unpleasant vists like this can be avoided.
-
May 2023 by Sheyla Valdez
Rude employees, I understand you guys close at 10pm but me and my mom was just looking at one item 2 employees coming at us saying we are closing in 10 minutes may you go to register. Basically giving us attitude and rushing us. But 2 minutes later and it’s still not 10pm yet another employee comes to me and my mom saying we are closing right now, I want to go home. That is very disrespectful and rude, I get they want to go home but we are customers and I have shopped at this Marshall before and it’s always the customer service thats disappointing. I would never shop at this Marshall again. Mangers needs to have a word to all employees to improve the employees communication and respect their customers. The night crew seems to hate closing, if they hate it so much, they shouldn’t work at all !.
-
May 2023 by Tyler Hicks
Great stuff if you find it, I had a very two unhelpful employees that told me they probably have nonstick shoes in the men section, after I had just come from that section unsure if they were or not, neither could be bothered to move from their post to help me locate the shoesas someone that deals with customers daily, it is absurd to not even try to go over there with them even a “no we probably don’t have nonslip shoes” would’ve been fine
-
May 2023 by Katie W.
I love shopping here with my friends, they have decent selection in make-up and home goods, but beware of some unwelcoming staff.
