-
November 2023 by Bianca Pocasangre
Brian did an excellent job fixing my front bumper. The customer service was exceptional, kept me updated throughout the entire process (which calmed my anxiey and stress) and the workmanship is amazing because my car is like new. I highly recommend CARSTAR Fairfax Collision Center!!
-
November 2023 by Jayanta Biswas
I loved their overall services!! The way repair was done didn’t seem like there was any damage and complimentary car wash was great. Time to time update was very helpful.
-
November 2023 by Anita Chitnis
I had a great experience at CARSTAR Fairfax for my recent auto repair! Brian Gaskins, the State Farm estimator, was very friendly and helpful at explaining the process and easing my concerns. The office sent me frequent text updates about my vehicle’s status and pickup was very smooth and effortless. I would recommend them to anyone in need of repairs.Service: Body & Trim
-
November 2023 by Asma Junco
I was warmly and kindly welcomed to Fairfax Collision. Updates were regularly sent and when I picked up my vehicle, it was perfectly fixed and I was so happily surprised by how my car was cleaned inside and out. The team took great care of my vehicle. I am grateful.Service: Body & Trim
-
November 2023 by Claude Ngouan
What an outstanding service!!! After my accident with my X6 BMW. Geico referred me to CARSTAR Fairfax Collision Center. The result was amazing, My car stayed at quality control for 2 days and my X6 is fully operational. I definitely recommend any person to contact CARSTAR. Once again thank you for the job well done!!!!Services: Steering & suspension repair
-
October 2023 by Amit Puranik
Our experience with Carstar was very good. The only reason I am taking one star away is that when we dropped the vehicle for repairs, we did not get any confirmation from them (hard copy or email/text) that the car was with them. I did, however receive timely calls with updates, but not having any paperwork when the car was dropped off was a little concerning. Other than that, the service was worth 5 stars. They were clear about everything they did and provided me with a detailed invoice. They worked directly with the insurance company, so I did not have to be the mediator. All in all, it was a good experience and we will bring our car back here if needed (hopefully not)Services: Painting
-
October 2023 by Mary Kay Higgins
Beautiful job!! Excellent communication as the job went on. And, knowing I was paying for my own rental car, they managed to shave a few days off of the time estimate. My estimator Byron has my complete confidence and was a joy to deal with. A five-star win!!!Services: Painting
-
October 2023 by Esra
Brian did an excellent job fixing my front bumper, and he also discovered an underlying issue that I wasn’t aware of. His skill and friendliness made the process easy and enjoyable. I highly recommend him for any car repairs. Thanks, Brian!Service: Body & Trim
-
September 2023 by Henry Cording
Henry did an excellent job repairing our 2019 Alfa Romeo Stelvio. The job took less than 5 days and we were updated several times. The end result is better than new. This is the second time I have used Fairfax Collision and I cannot recommend the quality of their work.Service: Body & Trim
-
September 2023 by Maysoun Abuhussein
This location is not recommended for car repairs or obtaining estimates. They provide inaccurate information to insurance companies, especially Brian, who provides one estimate to customers and submits a different one to the insurance company in an attempt to defraud them.
-
August 2023 by CIFE “MEGRHQ” Li
Cristy the estimator is the best and many opportunities that I need car body service, she is always there to support and took away stress from me. I appreciate Cristy professional knowledge and experience very much.Mark is so easy to work with and very helpful and make sure everything are done. He took extra miles to assist me and it is so wonderful have car service by a great team.Barbara updated me with status during the process. Thanks so much keep me updated.A super team provides best car body service and paint and etc. they keep you informed and updated you every steps.Repair team did very good job and returned car in like new and clean condition. Their commitment is so fascinating and indescribable.Highly recommend this body shop.
-
August 2023 by Hannah Sarradet
I came here today to get an estimate for repairing a dent and a busted up drivers side mirror. I pulled up to the shop and immediately upon arrival, I was greeted by Henry who took a look at my car right there. I didn't even have to go inside the building. He was so friendly and also so knowledgeable. He got me in and out of there super quick and I even enjoyed my experience which is rarely the case when receiving car repair quotes. He was very upfront and did not try to oversell me on unnecessary repairs. Quite the opposite as he told me I could probably do the repair myself. 5 stars all around for Henry. He made me WANT to give them my business. Great customer experience.
-
August 2023 by Dorothy Skolnitsky
The service was excellent at Fairfax Collision Center. They took care to be sure I was informed at each step of my car’s repair. The workmanship is amazing because my car is like new. They were helpful in negotiating with the insurance company and securing a rental while my car was being repaired.Services: Painting
-
July 2023 by Sanjeev Kumar
Very happy with how my car was repaired. Henry was extremely professional with the service. And the entire Carstar team kept us frequently updated on the status.
-
June 2023 by Sam R.
I had an exceptional experience with Mike at CARSTAR Fairfax Collision Center when it came to repairing my vehicle after an unfortunate accident. From start to finish, Mike exhibited the utmost professionalism, expertise, and genuine care for my satisfaction.First and foremost, Mike's communication skills were remarkable. He patiently listened to all my concerns and provided detailed explanations, ensuring I understood every step of the repair process. His transparent and prompt updates throughout the entire journey kept me reassured and informed, which I truly appreciated. I will definitely be using CARSTAR and Mike again.
