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July 2024 by Sherry S
Please close this branch as well or choose management and tellers who are fluent in English with some customer service experience. Why are they unable to comprehend the needs of their customers?
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July 2024 by fabiola Perez
First time I went to this branch to open a simple checking account and Mrs. Maribel, unfortunately her attitude was very bad, being a professional person and especially Latin, it seemed that she only wanted to put obstacles in my way of a simple opening. And when reading the comments I see that it is not the first time that this lady has that attitude. Afterwards, all the staff were very attentive and friendly. What a shame that a Latin person treats his own people like this.
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June 2024 by Salvy Mel
Used to have capital one as my go to bank. On July 1, 2023, I went to this bank to do a cash withdrawal for car. While asking about limits to withdraw cash, they asked what the money is for and who will get it. After spending nearly an hour, they denied my request. Now I have 9 cents left with them in my account.
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May 2024 by Opas Lorboon
Everything you read about this place is true. You can’t open a banking account with them if you can’t speak English. Apparently being US resident is not enough. They told my in law to go learn English and come back when he is able to answer basic questions. WOW! I wish I was making this up. Don’t waste your time here.
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April 2024 by ELIANA VILLARROEL CAMACHO
I usually go to the bank closest to my house and every time I go to Sebastián's window he is in a bad mood or with little desire to work and on several occasions with the smart watch in use. As a suggestion, they could tell you to be nicer to your clientele. Sometimes my father, who is elderly, is told that he cannot carry out his transactions. This can be frustrating ?
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February 2024 by sally maplea
Used to use capital one as my to go bank. Recently went to this bank to do a cash withdrawal over 10k. They ask why what the cash is for and the party who will get the money. After spending nearly an hour, they denied my request. Feels like they are a bank from old ussr. Total insane nuts.
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February 2024 by Borys Vasylovych
Great service!
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February 2024 by A G
Customer service is at an all time low. With four banking stations available to assist with loans and new account requests, only one har staff working and they were not available for almost an hour. We sat there for almost an hour before we were seen. I heard this location was horrible but decided to give it a chance and was so disappointed.
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October 2023 by Tarek Hendawy
Customer service keep getting worse and worse every day. Bunch of young tellers have know idea about customer service. Very bad attitude and no respect to customer at all.
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September 2023 by Andrew Robinson
Capital one has stolen 40,000 dollars from me. I deposited a legitimate check via mobile app my mobile limit was 50,000 check was 40,000 the immediately flagged it as fraud closed my accounts and are not returning money. Check was a legitimate payment from the sale of a property. My partner cut me the check from bank account and capital one said the called paying to verify check and check is fraudulent. Mean while they paying bank my partner called them and they have no record of capital one contacting nor did my partner receive a call to verify check as capital one has stated, this bank is a crook and a liar and dont trust them with your money.
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August 2023 by German Carcamo
I have never been given so many, but I have to wait so long to cash a check, a Peruvian lady, Maribel, who would really like to work in the mayor's office of my country, because everyone there is bitter, the terrible service she gave me, asking me what I do in my job is something that a cashier doesn't care
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August 2023 by Kev C
Really slow and damn arrogrant staff. Not just this branch.
Some genral behavior of C1 staff
- Would not help you and ask you to make appointment even no other customer in branch
- Hide information from client, make me went twice for a very simple currency exchange(just trying to get some Euro)
- Not willing to answer some simple questions via phone or online(such as can I make appointment via phone for Euro exchange)
- Insisting you to using ATM when my transaction can not be done via ATM. Even he is in the building and I am the only person turned me away.
The list go on and on. I also had experience worked with their IT people yeah brunch of people had no idea what they are doing.
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August 2023 by Eric Estrada
Nice costumer service!
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June 2023 by Daniel Kauffman
I’ve been a client with Capital One for many years, and have many credit lines and various personal and business accounts. I arrived at 5:00 and they refused to let me in because they were closed.
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May 2023 by MEHMET
I came to open a workplace account, but the employees are terrible, not helpful at all, they say everything afterward. You sit for half an hour. You leave without doing anything, or don't go to this location. Zero customer satisfaction I understand better now that such 1 Star was given
