October 2018 by Slayer2307 ..
Worst customer service as always. Walking to get a fast change of my $20 bill, these lady "bank tellers" wouldn't care to smile or greet me. It's alright, I see worse in customer service, so I skip it and go straight to the subject that I want change for my $20 to $10,$5 and $1 bill. She replied "What?" while her legs placed proudly on the cashier drawer as if she really care, I keep my patience and repeat again "I need change for my $20 bill", but she ignored it and asked if I have an account with the bank? After I showed her my Cap 1 card, she opened the drawer and get the change for me in an annoying way. And no, she said "I don't have enough "1", is "2", "2" and "1" is ok?" And that's it. So there was silence. No more words like "Have a good day" or "Thank you for your business" I heard from her. This bank is always the same worse or even worst customer service every time I visit. Why I keep visiting? Not every month but every three to five months to see if it ever improves. Guess not.
June 2018 by Mon U.
Walked in to this branch on Friday June22 at around 4:30pm to get a new ATM card since It was giving me a chip malfunction error every time I use it. When I walked in, the area were the iPads to sign up are all gone. Out on the floor, I saw a lady walking around and talking loudly not appropriate in a place of business. A gentleman approached me and asked if I needed help, and guided me to the waiting chairs after I told him what I was there for. He then asked the same lady that I will need assistance, in which she replied "give me two minutes". and so I did. I sat down and observed the new layout of the bank lobby which was a big transformation from the last time I visited. I was sitting in a spot where I have a full view of the entire bank floor and can see everything that was going on, on my right were 3 bank tellers busy assisting customers, and on my left were the cubicles were customers sit for special assistance. While the first section, were a family of four were being assisted the same lady mentioned above went back to her area and stood infront of the partition from her side started talking LOUDLY to the lady assisting the family of four and was barking orders. I found that behavior very unprofessional. After about a minute or so, she looked at me, and from the same spot that she was standing from, again in a loud voice asked if I still need help or if someone was helping me already, I said yes I still need help and I walked over to her section. That was strike two for me about her professionalism. On her desk were the missing iPads and the first thing she told me was not to touch them because they were getting updated, I did not pay attention to her comment and I just told her what I was there for. She then said give her two minutes, and she stood up and walked away. As I sat there waiting, I could hear her talking to someone and when I turned around to look, I saw her on the phone behind the bank teller area. I stood up and just watched her, and when she got back, I asked for my bank card and drivers license and told her that I would be leaving and will return when you actually have time for me. She said that it will only take 2 minutes for her to issue a temporary ATM card, in which I replied, "if that was the case, why did you invite me here in your section only to leave me and be on the phone"? She said that the phone call was about a lost cell phone and it was important and an emergency, in which I replied.. "and Im not?" and I walked away.
