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May 2022 by Diana Castellanos
Worse customer service ever! Don’t go to this body shop, everyone is rude and don’t care of the issue you have, and on top of that, they charged my insurance for parts that was never installed on my car. Don’t go to this place you will be disappointed!!!Services: Painting
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April 2022 by Rhianna Neatrour
I had such a wonderful experience. Everyone was friendly, professional, and helpful, especially the young lady named Cheyanne! She was such a wonderful person, I couldn't thank her enough for her help!
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November 2021 by Shawn Faust
They really do a great job of making this a seamless process. Thankfully this time my repairs were relatively minor and they finished right on schedule. I would have liked a check-in call part way through the repair, but when I reached out they were very informative. Overall very pleased.
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September 2021 by Dan Galaviz
I want to thank the whole crew at this caliber collision, John K. is a very busy man. but will always make time for the customer. I felt confident that the job was done right this time. when I seen my baby being pulled up, I was amazed how she looked, very sexy and back to normal.
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September 2021 by Lakshmi M
Great customer service! I was given updates regularly and informed everyday about the progress of the repair. All repairs and paint jobs were fixed perfectly and everything blended in for a perfect match. Can't tell which is new and which is old. Overall car looks great and shiny. Inside was also cleaned and best part I could drop off my rental car at the repair center and leave with my car. Everything was coordinated so well that the worst part of all this experience was the accident itself and everything after that with regard to the repairs, rentals, keeping me informed on the repairs was all hassel free. I would definitely be going here again and would recommend this center to all my friends and family.Service: Painting
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September 2021 by L O (Lcor)
I had Pohanka pick up my car months ago as my car battery died. I asked them to check out "Service Stabilitrak" warning messaged. They did not fix the problem. I then tried to bring the car back to get fixed a couple weeks ago and the service representative (she is the one who answers chat on their website) was extremely unaccomodative with transportation, claiming no more then 10 mile radius for pickup when it was okay prior. Now my car is undrivable and had to take it to Koon's Chevrolet. I will be stuck with paying for a rental for a week since it died during the Labor Day holiday They didn't resolve the problem and failed to accommodate me even though I had purchased the car there and had failed to fix the problem Unbelievable!!! I will never buy my car there again as they don't care about that!!Service: Check engine light diagnostic
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July 2021 by madeline mills
Very professional. Excellent customer service. Got my car repaired very quickly and they kept me in the loop the entire time. 10/10 Would absolutely recommend.
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April 2021 by Melinda
I had a great experience at caliber of chantilly. There customer service was topnotch. They kept me updated on my car repairsAnd the car was done when they quoted.My car looks just like new! I will definitely be recommending them to my friends. Thanks for a excellent experience.
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April 2021 by Ray
Went in for bumper repair. Service was great an speedy
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March 2021 by Diane W.
This could be one of the best companies i have ever used. They are so professional and courteous. They gave us daily updates on our car and made sure to answer any and all questions. They had our car back to us in 7days looking like it just came out of the showroom. They are honest and trustworthy and the people they have working for them know what they are doing. We highly recommend them and will recommend them to all our friends
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January 2021 by John Schoeb
The level of service caliber collision provided was amazing. Mike Ashcraft was our representative and provided awesome customer care through communicating frequently on status. In addition to the automatic text responses, Mike would regularly text us and walk us through the steps that they were taking to repair our truck. Mike and his team did a fantastic job. He was professional, thorough, and understanding of our requirements.
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January 2021 by Carianne McCarthy
The customer service was amazing and made the entire process very smooth and stress-free. The staff is very friendly. I was kept up to date with the repairs being made on my vehicle and it was all completed in a timely manner. The workmanship is like no other - you would never be able to tell my vehicle had any damage in the first place. I will only bring my vehicle here for any repairs that need to be made. AMAZING team at this Caliber location!
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December 2020 by haider irfan
Worst experience ever. My brand new Lexus 570 only have 2700 miles on it only needs to replace the antenna but when i go to pick up the car the car was looks like 100,000 miles on it. Lots of scratches on body and interior panel and i was shocked what they did to my car.Please see attached pictures, they give me my car back in this condition , and these scratches are new , their employees did this to my car
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December 2020 by Mina Youssef
Hit a deer in one of our new cars which was devastating. Naturally we were concerned the car wouldn’t be the same after the collision so we did a lot of research and took recommendations before we landed with Caliber Chantilly. They did a wonderful job and the car actually looks like the accident never happened. Would recommend and we would feel more than comfortable recommending them to others as well as giving them our future business.
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December 2020 by Bob B.
James did a great job getting me in and out in a few minutes. I needed to replace a broken handle on my truck door (I had a replacement). He got a technician to fix it quickly and I was on my way in 30 minutes. Super service from the entire staff.
