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December 2023 by Breanne Cameron
We love working with ADU. They are professional, knowledgeable, and provide sound advice.
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October 2023 by May B.
I see that some of the reviews are lackluster, but I'm offering a good review. Things didn't start out well because our refrigerator had a dent upon delivery. Originally, we were very upset because appliances these days are so expensive. Steve could not have handled things better. He personally delivered a new door and even worked with us on price. It is easy to give a good review when everything goes to plan. It means even more when a store does the right thing by a customer. Four stars.
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June 2023 by Michael C.
Bottom line...0 stars...1 star is required for posting. If you want honest/considerate customer service, buy your appliances somewhere else. I rarely write a negative review, but the extremely poor customer service/lack of honesty and/or questionable business practices of ADU Chantilly warrants me taking the time to write this negative review. We experienced a house fire and are going through an entire house restoration. When the time came to order the kitchen appliances, we were told by ADU that all of the appliances we were ordering would arrive within a few weeks...i.e. none were out of stock or on back order. We told the sales rep that it might be a while before we could take delivery and were told that it would not be a problem at all. We were very specific regarding the open ended nature of the delivery date that was dependent on when our contractor would be ready for the appliances. We were told ADU would hold the appliances in their warehouse and we could notify them when we were ready for delivery. Indeed we were contacted a few weeks after the order was placed and told the appliances were in the warehouse and ready for delivery. We told the warehouse rep that we were not at the stage of the rebuild for the appliances to be delivered and again were told no problem, just call when you are ready and we will deliver the appliances. At some point in this process, the original sales rep left ADU and our order was handed over to Richard. We were contacted by Richard via e-mail stating that he had taken over the order and asking when we would like the appliances delivered. As the rebuild was taking longer than expected, we let ADU know that we were still not ready for delivery and were told that ADU would continue to hold the appliances until we were ready for delivery. At no point were we told that the delayed delivery was a problem...in fact we were reassured it was not a problem at all. When time came to have the appliances delivered, we contacted Richard and asked for delivery on W/Th/F of the following week. He said he would contact the warehouse about the delivery date and let us know the specific date. When we never heard from him regarding the specific day, I contacted ADU to schedule delivery. On that call, I was told that none of our appliances were in the warehouse and three of the four would be arriving in one week, but the fourth appliance would not be available for 5 weeks. When I queried how that could be since we were contacted on two occasions to schedule a delivery, the obfuscation began. No-one seemed to know what had happened. At one point, I was told they might have been given to another customer due to the delay in delivery, but no-one really ever gave me a satisfactory definitive answer as to what happened. On future calls to Richard, he was always "busy and unavailable" and did not return my calls. When I spoke to a manager (Chris), he indicated that the selling of our appliances to another customer could likely be what happened, but he wasn't completely sure and would look into it. When talking to Chris and Richard, I never once ever received any semblance of an "I apologize" for the inconvenience. Honesty and some sense of an apologetic tone from someone at ADU could have potentially defused this situation...neither was made aware to me. When you are rebuilding from a fire, county electrical inspections (to include appliances) are required before you can receive a certificate of occupancy that allows you to move back into your house. ADU has delayed even longer what has already been a very very long rebuild process. To be fair to ADU, it has been five months since the initial order was placed. That is a long time to hold them in the warehouse, but we did pay a 5300.00 deposit (half the order total) and were told on multiple occasions that holding the appliances in the warehouse was not a problem. Fortunately, this issue is resolved. I canceled my order and ADU refunded my 5300.00 deposit. After spending a morning researching the specific appliances needed, I located th
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December 2022 by Natalie Craigmile
Above and beyond service. They have helped me in a pinch twice when I needed kitchen appliances that were hard to find in this difficult supply chain environment. They are honest about availability and lead times and will consult with you to figure out the best solution or alternative. Much better than going through faceless big box stores. I also found the staff to be extremely knowledgeable compared to other local appliance stores in the area, and very willing to take the time to explain all of the different options and features but with a no pressure approach. They also have a quick and dedicated delivery service, so you don't have to deal with a third party freight. Will definitely look to ADU for future needs.
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December 2022 by Sylwia Hoffman
We had major problems which the Bosch dishwasher we bought and both the Bosch Tech and Bosch as the manufacturer was not helping us at all with an engineering defect on their side but ADU stepped up and went above and beyond to help us. They stand behind their customers and products they sell and really took care of us when the manufacturer wouldn’t. I have nothing but the high regards for ADU and would only purchase all appliances from them. They are extremely knowledgeable and helpful in every way possible. Thank you ADU!!!!!
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December 2022 by Beatriz L Rodriguez
ADU Chantilly is the best appliance source in the area and beyond! ADU carries the very best brands, the customer service is outstanding, the design center is full of ideas and of fine appliances making it easier to choose gems. Our sales person Mr. Alex Picariello provided us with the very best customer service, even solving questions and providing ideas after our beautiful Viking stove was already home. Thank you ADU, we will always recommend you.
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December 2022 by Nabila Sanie
What an EXCEPTIONAL team. I couldn't be happier with the service I received from Alex, Richard and Joseph. We purchased a subzero wine column and had several conversations over the span of several days about how to configure it with our existing fridge and freezer. They were all so very patient with me as I changed my mind more than once requiring them to update the order. All throughout the process, they were all so knowledgeable, kind and professional. I would recommend them to EVERYONE. Best service I've had in a long time.
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October 2022 by Sylwia H.
They must have connections to selling appliances that fail all quality checks. They sold us a lemon of a Bosch dishwasher which didn't even last 2 years and started having major electrical issues, even burning a hole in one of the parts inside! We've been without a dishwasher for almost a year going back and forth with Bosch to try to repair it, and had zero luck. ADP hasn't helped at all either. I would not buy from this company again. Our appliances from other companies lasted minimum 8 years, even our builder grade whirlpool dishwasher. We could have had 3 for the price we paid for this broken one! What a scam!
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December 2021 by Michael Bresnahan
I recently did a kitchen remodel and purchased my appliances from ADU in York, PA. My salesperson, Jon Hutton, did a fantastic job helping me find what I was looking for. Prices were very similar to the big box store and they were great in terms of storing and delivery to time it with the project. The range was delayed and they were very good at staying in touch with me on when to expect it.
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December 2021 by Jeff Martin
I visited a couple weeks ago with no intentions of buying as my project is in South Carolina. So, I didn't expect the sales staff to pay me much attention after telling them this. But, Joseph Hilferty ended up spending a couple hours with me and answering all of my questions and making very pointed and useful recommendations on why to choose one brand over another. I am very grateful for the wealth of information he shared and I was much more educated when I walked into Wolf and Miele showrooms having spent several hours with Joseph. Of course I cannot speak for their sales or delivery process, but Joseph was the best I have come across so far.
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December 2021 by T J
1.5 stars on Yelp for ADU Chantilly! The high ratings on Google cannot be true. Read the Yelp reviews!This is a fantastic place to work with if you have too much peace in your life and need extra irritation. I can honestly say this is the worst company I have ever dealt with. We remodeled our entire house during COVID (from roof to HVAC & everything in between), and by far the worst part of the whole experience was dealing with ADU. Their sales people add no value. We had to do all the research on appliances ourselves, and we weren't looking for anything extraordinary. Their sales people do not follow up, they lie about delivery dates, they do not follow up on their promises, they do not seek solutions, etc. Our first appliance arrived damaged, and we were told we could take it as is (they would call a repair person) or wait another 3+ months for a replacement (after already waiting 2 months). They offered no additional warranty on the damaged part. We then waited over 5 months, with empty promises, for a refrigerator and dishwasher & finally cancelled the order. We had our fridge from Costco 3 days after ordering it. Unbelievable! And we didn't have to pay a delivery fee, unlike ADU. Through this whole experience, I only ever heard back from the manager when our kitchen contractor (who USED to send them a lot of business) reached out to him. I would avoid this company at all costs!*** Updated 5/5/21: Thank you for your response below. I'm happy to speak with you and will reach out if you post your contact information below.
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December 2021 by Rick Goode
Quite simply Joe is awesome!He helped us find the right fridge, oven andoven vent hood. Well within our budget with superior equipment.
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December 2021 by Lucas Lamonds
Nice show room of higher end kitchen packages.
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July 2021 by South Riding M.
Forget trying to purchase anything here. I own a interior design business and I am a contractor and I do hire subcontractors. I do renovate mud/laundry rooms and I use my home as a showroom. I inquired about a washer/dryer for my home showroom and personal use. I am in no hurry because the one I have works fine but with the backorder of washing machines/dryers I don't want to be stuck without one so order now to avoid the scenario. Tara, kept insisting I go to the big box store to purchase even after I shared I own a business and a contractor and hire subs. Not in just 1 email but in 2 emails encouraging me to purchase from big box stores. I want to support smaller businesses verses big box store. I should have read the reviews here prior to reaching out to ADU to purchase. I will take my sale elsewhere since obviously Tara doesn't want my money well and now after reading the reviews. I asked for a list of ADU competitors so I can take my business to them where I am sure they would appreciate it. Tara knows nothing on closing a deal. She wants contractors to shop at the big box stores and not them. So skip ADU and hit the big box stores people because nothing to see here.
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December 2020 by Peggy Anthony
Changing my review as time has passed and I realize how well these appliances fit our home. We love our appliances, especially the Thermador stove and dishwasher. Thank you ADU and Mr. Hilferty for working with us and being responsive when there was a snag. I would definitely go back and be more patient.
