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May 2023 by Robb M.
If you can avoid this store, maybe you should. I go sometimes because I live right behind it, but I still usually drive a few extra minutes to Wegmans. Have you ever been in a store and smelled its bakery? The on-the-stem tomatoes? The neutral, inoffensive odor of a normal grocery store? Well, be prepared to walk in and smell...something. Is it the seafood department at the back? Is it rotting produce? A busted sewer line? Who knows. But there is often a funk when you walk in. Produce is often limp, bruised, or about to spoil. The meat case features dried cuts, the men's room is filthy (always, it seems), and the prices are higher on average than most local competitors. Here's the most positive thing I can say: the have great clearance prices. I grab everything from meat to beer to housewares at bargain basement prices. But I'd rather lose that and have a clean store that prices everything more competitively.
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March 2023 by Jessica F.
We have been shopping at this store for years. Today I noticed that they raised the prices significantly on certain items that we usually buy. This was very frustrating and caused us to shop at another nearby store. I prefer to shop here because it is closer to our home, but with prices being increased so much it will force us to shop elsewhere. Hopefully Giant doesn't price itself out of business. Other than location, I also like that this store does usually have most of what we need. I also like that it isn't as crowded as other places around here, but now I am noticing why.
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February 2023 by Tim F.
Was followed by a tall dark haired man,he's so rude.He watched me as I passed by self check in the electric cart,he's done this several times.Makes me feel kinda creepy going to that store.its the closest to my residence.Anyway he followed me out the store,down the front walkway,and told me I couldn't do that,it's for instore only,he said?this happened yesterday.Wierd vibes from staff and self check out especially!
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January 2023 by Wareef A.
Employees follow you and attempt to assault you when you use the self check out line. There was a small south Asian woman who followed my family and I around the store, and didn't even bother to offer us any help. I kept asking her for help and she would roll her eyes and pretend she didn't understand me. She just watched us the whole time. She even coughed out a "have a nice day" and pushed us out of the store. Are we not still in Pandemic times? How dare the staff lay a hand on their customers?! This Giant is run by disgusting children. Take your business to the one on Germain Drive, at least there you know they'll uphold safety and decency standards.
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October 2022 by Samita J.
This Giant pharmacy is the worst. Absolute worst.I made an appointment to get my flu shot. I called the number because the website says to make an appointment online and you have to dig for the website. Call the number and they provide it to you. I made an appointment days in advance. There is no way to add a person (I wanted to add my 4 year old with me). So instead, I made an appointment for myself and figured that okay, they'll do hers at the same time. No biggie.I arrive early, get to the counter, and the lady says they aren't doing walk ins. I said I have an appointment, but I couldnt add someone on. She turns to the pharmacist who tells me they are very behind and they cannot take any walks in. My daughter is FOUR and she is with me. The amount of time you are arguing you could have been done. Apparently there was one other person who had been waiting for 20 minutes. This was the first and LAST time I will ever come to this pharmacy. The pharmacists are as rude and clueless as they get. I actually complained to the store manager, Randy, before I left because I was so heated. Oh and by the way, they also told me EACH person needs to make an account on the giant website to make an appointment. WHAT????? A toddler too??? How about you just make a proper operable website. CVS doesn't do this!needless to say, I left, went to CVS and I was done in 10 minutes. Avoid this Giant pharmacy. They are terrible.
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April 2022 by Ernesto C.
I went to pick up money that a Family member send me trough WESTERN UNION and I brought the Tracking Number MTCN that was send to me obviously is a unique number that I did not found it on the street also I got my ID and Credit Card where shows my Name, Unfortunately Mrs FIORELLA declined to give me my money because the Transaction did not have as show on my ID a second name obviously this lady doesn't have any common sense to work with people and should be removed form Customer Services because she doesn't know how to proceed with this situation or she didn't want to run out of cash $$. Because of this nonsense I drove to the closer Giant where the immediate the Gentleman provided the service required. All of this proved MR FIORELLA need to be replaced permanently from that position and provably from this kind of business because GIANT work with Customer and need someone at the level to provide that service !
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January 2022 by Alexa L.
Great staff and I always see them restocking whenever I go in. Ordering online and using curbside pick up was a breeze.
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August 2021 by Connie B.
Giant on Stone Road; half the cashiers are pleasant and helpful, the other half seem bored and it is quite an effort for them to lift a finger. Today, I was in line to buy a pound of chicken salad, like I always do. Some j*** walked up and took a ticket. I said, "I never knew I had to take a ticket." He stood behind me while I was waiting in line. (I have been shopping at this Giant for over 5 years, never took a ticket. When the person behind the counter asked what I wanted and I told him, as he was scooping the chicken salad, the j*** moved in front of me and said, "I'm next! I have a ticket!" The person behind the counter stopped with my order and starting waiting on the j**** He waved his ticket in front of me and said, "I have a ticket!!! And you were just walking up." I CLEARLY had been there for 5 minutes before he showed up. I said, "Okay, if you want to be a j*** about it." I left. On my way out, I asked for the manager who I was told was not in, the assistant manager, not in. The assistant manager, said to me, "it was in the pharmacy?" I explained the situation and said her employees should be more observant. She said so now you know. You need a ticket. Goodbye, Giant. I'll get my groceries and customer service and Instacart now on from Wegmans, Target, and Costco.
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April 2021 by Ali Gholami
Just went to pickup my money but Lady who working in customer service, saying we don’t have 400$ cash to payout your western union money, it’s very interesting imagine a GIANT store doesn’t have 400$ cash ? it’s funny and embarrassing
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December 2020 by Cyn S.
What's with the very nasty smell as soon as you enter the store. It's nauseating and makes you wanna puke , i do not buy food from there because of this horrible smell inside the store!! It's convenient when you have no other place to go to and that's it! I'd rather go to wegman instead and the prices are very competitive too.
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December 2020 by The Blindsinsation S.
Racism still exist to day I feel like I was racially profiled visited this store twice today and each time a worker approach faking like they were there to help but because I was a black man dressed in all black wearing my covid-19 mask as I was supposed to both time an employee comes up the first one was a black man himself stands close to the teller's side as I'm checking out the second time another employee comes up and this big heavy set white guy stands on my side close to me trying not to look at me faking all the time watching me he stud there the whole time like I was trying to steal or take something when I looked at him he tilted his head off to the side looking away once I paid he then turned immediately and walked off I come to that store all the time ever since I moved out here if it wasn't for the fact that ,that's the only store in walking distance I would never go there again
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September 2020 by Ojash D.
It amazing place to shop and near to home, very good service , helpful , clean organized good parking spot
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May 2020 by James L.
Poor service and very inaccurate in pricing. On three different occasions with three different items, prices were not accurate. They show lower price but in fact charge more per item, even with bonus club prices. Don't know if this is a shady tactic, employers are lazy or they are just not updating prices. Managers: get this s*** straightened out.
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December 2019 by F N.
First off, this store is FILTHY. They asked me if I wanted to get a flu shot one day and I replied, "No thanks. I'll need to get a shot just for visiting this store." The managers have no power nor do they have any pride in their store, so you will get screwed every step of the way. They hire people who are not trained nor understand any English, and they ring up the wrong amount of money on a consistent basis and refuse to give it back. I'm still trying to figure out if this is something I could call the cops about. Probably not, unfortunately. The products are low grade, gas station quality and they are EXPENSIVE. Wegmans is MUCH cheaper, which is odd. They are understaffed and the staff they do have is atrocious, so there's no reason it should be so expensive. It's the kind of place that should pay you for stepping foot into. It's a bleak, depressing environment filled with awful people who are badly treated and respond by treating you badly. Go elsewhere.
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December 2019 by Film N.
First off, this store is FILTHY. They asked me if I wanted to get a flu shot one day and I replied, "No thanks. I'll need to get a shot just for visiting this store." The managers have no power nor do they have any pride in their store, so you will get screwed every step of the way. They hire people who are not trained nor understand any English, and they ring up the wrong amount of money on a consistent basis and refuse to give it back. I'm still trying to figure out if this is something I could call the cops about. Probably not, unfortunately. The products are low grade, gas station quality and they are EXPENSIVE. Wegmans is MUCH cheaper, which is odd. They are understaffed and the staff they do have is atrocious, so there's no reason it should be so expensive. It's the kind of place that should pay you for stepping foot into. It's a bleak, depressing environment filled with awful people who are badly treated and respond by treating you badly. Go elsewhere.