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September 2024 by Franco Jose
Wife’s car had a Engine Malfunction Indicator Lamp lit. I brought it here and they told me it needed walnut blasting and spark plug changed quoting me around $1800+ and they will waive the diagnostic fee. I went to the autobody next door who replaced the spark plug last February and told me there is nothing wrong with the spark plugs and it just required cleaning for $550. And their diagnostic is not $175 like VA tire and auto but only $95. I think it is about time now for government to regulate this industry as it seem getting unethical now. Perhaps bringing a undercover investigative journalist. Also, VA tire & auto tricked my wife to sign up a credit card for discounted oil change and free rotation. Well, their oil change is $120. Nova Collision next door
And Yoons Autobody charges $65-$90.
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September 2024 by Bilal Awan
BEWARE.
I had a brand new set of wheels and tires already mounted, the only thing needed was for TPMS sensors to be installed. I had a brand new set of TPMS sensors with me as getting Tesla Bluetooth sensors can be challenging at times. I thought it would be an easy transaction to un-mounting the tires, installing the sensors, and remounting and balancing the tires. I could not have been more wrong.
A customer service rep by the name of AJ was very rude, dismissive, and essentially told me that unless I pay a 400% markup and buy off-brand sensors from them that he would not do the job. This is after I had already spoken to a representative at another location who had assured me that me supplying my own TPMS was no problem, but that their balancing machine was not currently working. The Centerville location is not a franchise, as they are all centrally owned. But AJ made it sound like all of the other stores were crazy and that he had no idea why anybody would agree to do a job without making an extra profit for parts that they could charge for.
I was looking for a new location to take our family vehicles to for tire and repair needs. However, not only will I never set foot in a Virginia Tire & Auto location ever again, I will make sure that none of my friends and family do so either. Absolute disgrace of a company.
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September 2024 by Hal Windsperg
The staff here are wonderful (especially Brandon, Carlos, and AJ). Having a tire problem is frustrating and I’ve seen customers come in in all states of emotion, but the staff are kind and whole-hearted and quickly make them feel at home. There is construction near my house and my spouse’s and my cars have been here several times recently and they always make us feel respected, no matter how many people are waiting. I’m very happy that we have this place near by
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September 2024 by Matthew Kehn
I took my truck in to get it inspected and I dropped it off at 7:30 when they opened and was told it would be ready in an hour. Finally around 10:30/10:45 I received a call saying my truck had failed inspection for a burnt out bulb and illegal back up lights. I was quoted 1000 dollars for a new headlight housing and new back up lights. I should mention at this point that the LED back up lights in my truck are original to the truck and have passed inspection for the five years I’ve had the truck. I replaced the burnt out bulb myself ($10) and took the truck to G&C tire and Auto where amazingly my truck passed inspection even with these supposed illegal lights and bad headlights housing. Shame on Va Tire and Auto for such lousy workmanship. My recommendation use G&C tire and Auto
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August 2024 by Manal Hakim
We’ve been going here for YEARS! The service has always been outstanding, but this past time, Mazan really went above & beyond!!! They’re the best & there’s free shuttle service too!
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August 2024 by Abbe C
Thank you so much to AJ for so willingly helping me and my family right around closing time when we had a tear in our tire. After several places turning us down there was no hesitation from the team here at centreville tire & auto to do whatever they could to help going above and beyond. We wouldn’t have made it home after an 8 hr flight and a drive back to Richmond if not for their generosity and dedication!
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August 2024 by Bob Steinman
Once again, like a visit to a good dentist, everyone here is extremely patient and polite thus making it less painful as automobile expenses can be. The mechanics know their trade and VA. Tire stands behind their work.
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August 2024 by Christopher Blaney
This morning I arrived at VTA at 750 am i asked for a safety inspection and an oil change, i was told i had two cars in front of me it would be about 45 minutes. I didnt leave the shop until 1140.after an hour i noticed the car had been in a new spot and checked the sticker was new, and asked about an update and the rep states ""the inspection is done you should be next on the oil change". Nearly two hours later I ask about my staus again after watching two other vehicles go through the oil bays. And then the oil change it's self took nearly a full hour. The only consolation I recieved was sorry for your wait after im clearly upset. I will avoid this repair center, if only because I couldn't get one person to take responsibility or show any honesty with the situation.
Edit, changed to a 1 star based on businesses response!
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August 2024 by Jisoo Beanland
My husband got his car serviced here in prep for a long road trip drive to Florida. He said they left two lug nuts off of his tire and they were making sounds the whole 15+ hr drive down to Florida from Virginia.
He's now going to have to take the car in somewhere in Florida, and clearly is disappointed with the service he got here!
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August 2024 by Deiver Castro
Excellent customer service.
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August 2024 by Jade Emig
did such a poor job on an alignment after i purchased new tires, that I knew they couldn't be trusted to touch it ever again.
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August 2024 by jade ying
All I’m gonna say is, don’t go there. Waste of time and money. It’s not worth it. Go somewhere else!
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August 2024 by Joseph Lee
They tried to hold my car when I refused their overpriced service. Then tried to charge me for having them take a look at my car. When no price or charge was mentioned initially. Ironically the service advisor at the front rudely said I was trying to finesse them. Embarrassingly unprofessional. This shop will say anything to get money from you, beware.
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August 2024 by PRO
We have two people to thank today. My daughter and I very much appreciated Mazen's patience as we navigated choosing new tires for my daughter's car. Your explanation of tire tread, advantages of different tires, the importance in getting an alignment at this time and pricing out all the options to consider was incredibly helpful. Upon checkout the following day, Brendan went through our coupons and together with the VA Tire & Auto card saved her $80! All in all, it was another great experience at your shop. Thank you so much.
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July 2024 by Tracy Romito
The team at Centreville VA Tire and Auto is awesome! This is the second time I took my car to them after the dealership I have gone to for years (who used to be pretty good at what they do) told me there was "no problem" with my car when clearly there was a problem! But from now on, I am going to be taking my car to Centreville VA Tire and Auto as I have confidence in them, they work efficiently and honestly, and seem to have the most competent mechanics! I really appreciate those guys!