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February 2024 by M SK
Long holds, poor customer service, poor communication skills and knowledge of the services. I will not recommend this place for service.
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June 2023 by Elena Raymundo
What bad service they give, I bought a new phone and they gave me a used number and it won't let me enter the account through that number, what bad service
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November 2022 by Erik Tirpak
Super friendly staff
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May 2022 by Bryan Sanders
Hours are not as posted here. Please update
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August 2021 by Mi Bebe Maradiaga
The treatment is more or less good
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August 2021 by Gudiel Garnica
Good attention
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May 2021 by Jose G
The store was clean and the customer service was excellent. Alfredo took the time to help me transfer the information from my old phone to the new one. He was knowledgeable and very friendly. I highly recommend this store !!
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March 2021 by Jose Gomez
The store was clean and the customer service was excellent. Alfredo took the time to help me transfer the information from my old phone to the new one. He was knowledgeable and very friendly. I highly recommend this store !!
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March 2021 by john knights
Great customer service i switch from sprint they were charging me a lot of money just for my plan. Wilson helped me out to transfer the same phone number that i had in sprint. he also helped me with my monthly plan (which is less now) and i also got insurance on my new iphone XR. I'm so happy definitely i recommend this store they have great promotions and Wilson did a great job. Thank you. (music was nice by the way)
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March 2019 by Tony Figueroa
Good customer service and support!
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January 2019 by Carlos Blandon
Customer Service has been top notch for me. I switched from T-mobile and Scarlette, was able to make the transition extremely smooth. They explained my new plan very clearly and even helped me create my new amazon prime account. They have gone above and beyond. I am very pleased.
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December 2018 by PJ Thomas
*CUSTOMER SERVICE WAS INSULTING* The male service rep lied and wasnt helpful. Make sure you fact check everything he says. He rolled his eyes and was very condescending with all of my questions. He sold me a faulty screen protector and offered a "favor" of a discounted replacement screen. I would not reccommend this location.
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August 2018 by Luis Ortega
Don't go looking for Carlos, I repeat, no! He tried to sell me a phone arguing that I asked for it when what I asked for was to add a number to my plan with my own phone from another company, Carlos made the change to Metro Pcs and then canceled without telling me, I lost my number and my phone with that. Now I have to buy another one with a different number! Carlos doesn't care what you want, only what is best for him as long as he sells more!
Do not go look for Carlos, I repeat do not! Carlos tried to sell me a cellphone arguing I did ask for when my request was to add a number to my plan with my own cellphone from a different company, turns out he did the change to Metro Pcs then canceled without telling me I lost my number and my phone with it. Now I have to buy another one with a different number! Carlos don't care about what you want just what is better for him as a sales man!
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August 2018 by Basma Mondy
Poor customer service....
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June 2018 by Molly Claire
My family and I tried to switch and the people that work there are great, had to wait forever because of the Guatemalians/Mexicans. someone call ICE or immigration please, they were yelling and acting savage towards the lady and wouldn't let us have a turn. We had to come back a few times to get proper service. Centreville is not safe anymore....I just wanted to get my iPhone
