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July 2024 by Shabnam Shaygan
I trusted the reviews when I decided to contact them regarding a rental unit, and it became one of my most unpleasant experiences. The phone went to voicemail, had to leave multiple voicemails and text messages to arrange a visit.
They showed me a unit, and after I filled out the application and shared my personal information, they said there was a slight change and the available unit is actually the one on another floor. It seemed sketchy since they already confirmed my visit with the tenant on the first visit, and also the availability date changed.
After a few hours received an email about no unit being available while I was informed I was the only applicant during the visit. After a week from my last email, they finally said someone else leased the unit. Dishonesty was a fact during these interactions.
I have no idea why they had my personal information when nothing was available initially. I am not happy with the experience and the way of communication.
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July 2024 by Megan Clarke
Desirie was our application specialist when we applied for a property, and she did a great job communicating with us every step of the way!
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June 2024 by Scott Pafumi
MARS HILL PROPERTY MANAGEMENT, and our service rep Ashley, have done a fabulous job in our transition to a new single family home rental property. My wife and and I are in the process of buying our retirement property and recently sold our home. We needed a "home away from home" while we are in this transition period finishing out our careers in NOVA. MARS HILL provided superior service in their online application and personal attention to detail in accepting our offer to rent from them. I highly recommend their management company and look forward to working with Ashley Schwartz our company rep.
Scott & Meghan Pafumi
Chantilly, VA
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June 2024 by Jill Nienhiser
Mars Hill managed my property for about 6.5 years, the first year while I was out of the country and continuing as I moved to another state, until I made the decision to sell. I have been very happy with everyone I have interacted with, from first meeting, through all maintenance and marketing interactions, to final close out of the last tenant.
Of particular interest, beyond the normal wear and tear, replacing a dishwasher, etc., Mars Hill managed a difficult period when my roof failed and the resulting damaged on all three floors had to be repaired in my absence. Ed Lui got on the phone with me and the main person who'd be guiding the repairs, to set expectations since this was beyond their usual support. I was so pleased and grateful for the help throughout that period as well as the rest of my time with them. They found good tenants for me and made my time as a landlord exceptionally easy.
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June 2024 by Jim Chen
I’ve known Edward for almost 30 years. He’s a trust professional with core Christian values and always deliver for his customers.
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April 2024 by Jordan Serck
Very thankful for Michael Hart as our property manager. He has been very kind and patient throughout a cumbersome home repair process and while dealing with a challenging homeowner. He is the reason we finally saw a 7 month old work order come to completion.
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March 2024 by Eric Balash
My experience with Mars Hill Property Management - Virginia has been nothing short of exceptional. They consistently demonstrated professionalism and were always easy to work with. Ashley S. stood out for her clear communication and timely responses, making every interaction a breeze. From handling inquiries to streamlining the move-out process, Mars Hill Property Management exceeded my expectations at every turn. I highly recommend them to anyone in need of reliable and efficient property management services in Virginia.
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March 2024 by Carole Steele
I recently left a Mars Hill property only because I was moving to another state. The manager assigned to me, Ashley Schwartz, and others I came into contact with, were unfailingly responsive, professional and easy to work with. Mars Hill maintains its properties, and its website (for placing work orders and paying rent) actually works!
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February 2024 by Jennifer Im
I thankfully did not decide to use your services. When I talked to you guys initially, it seemed like you were pretty responsive. After speaking with other property management companies, I wanted to ask you guys a few more questions before I decided to commit and sign a contract. I called and left multiple messages for someone to call back. I never received a response. Not sure why you decided to ghost me but it was unprofessional and did not leave me with a good impression.Reply to your response below: Get your facts straight. You actually wrote that I ‘care[d] enough about that to make that rating 3 yrs after the fact’? That rating you’re talking about was posted 3 YEARS AGO. YOU initiated this by responding out of the blue to my 3 year old review today, February 10, 2024. Again, three years AFTER I posted that review.So basically you’re saying that you can respond to a review posted 3 years ago, and then have the right to get offended because the OP replies back? Then you try and gaslight me by implying that I’m pathetic for stewing over something that happened 3 years ago…when in fact YOU are the one responding to my review that I posted 3 years ago…which I completely forgot about until today. Hypocritical much? I see now that you took down or revised your original reply to my ancient post. Also, you had a few negative reviews before which I see have been conveniently taken down as well. Why's that? Have you been perusing your own reviews and deleting the low rated ones to inflate your overall rating? Surely a wonderful, highly rated company like yours would not have to stoop to such lows.If you want to get technical, no you never called me back. Otherwise, I wouldn't have been put off by terrible way you handled the situation. I also emailed you requesting a call back, and you never responded. I will gladly post the email that I sent, which I cc'd my husband on. In case you didn't know, most email services store every sent email. So if you really did try and respond, you should have an email in the ‘Sent’ folder somewhere, responding to my request. If you're in business, you should expect criticism and learn from it, instead of acting like a petty 6 year old. Be honest and own up to your mistakes. And stop taking down negative reviews because people aren't stupid, they'll figure it out.
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February 2024 by P G
Cannot say enough good things about Edward and his team. Super attentive, super patient, and super professional. From the beginning, when searching for a property management company, their strategy was not to convince me they were the right company, but rather to help me understand what I wanted out of a company and to see if it was a mutual fit. I'm sad that our 8 year relationship has come to a close, but such is the nature of selling a property. Highly recommend!
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February 2024 by Jon Livingston
Edward and the team at Mars Hill Property Management continue to impress me even in the 4th year of our business relationship. At every turn, the folks at Mars Hill have performed with candor, professionalism, and alacrity. They communicate with both owners and clients clearly and promptly and they provide outstanding service. I am very thankful to be a Mars Hill client!
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January 2024 by Jon L.
Edward and the team at Mars Hill Property Management continue to impress me even in the 4th year of our business relationship. At every turn, the folks at Mars Hill have performed with candor, professionalism, and alacrity. They communicate with both owners and clients clearly and promptly and they provide outstanding service. I am very thankful to be a Mars Hill client!
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January 2024 by Krista Levy
Very responsive team in Mars Hill Property Management in Virginia. They work together as a team to make sure customer inquiries are answered in a prompt manner.
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December 2023 by Courtney Vares-Lum
Ashley, Mars Hill-Virginia, has been super awesome to work with for our investment condo in Virginia -- she is super responsive to calls-texts-emails, easy to talk to, and pro-active. Everyone should have an Ashley as a property manager!
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September 2023 by Square Electrical
We are an electrical contractor who work with Mars Hill property management company to maintain the properties. We highly recommend this company because the company is consisting of very experience members who really care about the tenants and the home owners properties.