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February 2024 by Isha Malik
got my passport pics from here. not sure what his name is but the older asian man that is working right now was really sweet and helpful. got my picture taken and was out in 5 mins even tho it was kind of busy!
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November 2023 by Lucy S.
If there was a star rating for zero that's what I would give this store. Service is way too slow and they make people wait too long.
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October 2023 by Jocelyn D.
I will NEVER use the CVS pharmacy drive-through ever again!!! The wait is 15-20 minutes per person. So if there's 5 people ahead of you, you'll be waiting an hour.
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October 2023 by Forrest K.
This place gave me a COVID test even thoughI had no symptoms. I had an eye infection.Then they overbilled my insurance company.They refuse to correct the bill. I filed a complaint with the proper authorities for providing unnecessary treatment and over billing. If you are given a COVID test (just because). Do not allow them because it's just done to pad their revenue.
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September 2023 by Monica C.
There needs to be a way to leave ZERO stars because this place doesn't even deserve 1!! Omg I'm not one to leave reviews, but I just can't believe how this pharmacy is still running!! Called before going to check on my prescription being received and ready, they said it had been received and would take 10-15 mins to fill, I let them know we'd like it filled asap because we are picking it up in a few mins. My husband arrived 30 mins later and they couldn't find the prescription because the name was supposedly misspelled, told him to wait 5 mins for them to fill.. HE WAITED 45 mins, I don't know how he didn't lose his mind! Then they still did not have it ready, he told them our 16 yr old dog is in pain from an injury & needs the pain meds, and he needs to leave within the next 1-2 mins, lady in pharmacy just laughed. I told him just to come home so I can go see what's going on. I arrived they said they couldn't find the information for my dog before because of her DOB being wrong, but they will look now to see if it's ready. As I'm talking with the cashier in the pharmacy two different g tried to close the gate while I'm standing there speaking to the cashier due to their lunch time. The cashier told the ladies to stop and she will close it after but they ended up closing it completely down anyways and told me to just wait. There was another lady in the pharmacy there with me with her jaw dropped at the RUDENESS!! The lady tried to get me to pay & pass the meds quickly,, but I was trying to ask about the instructions of how to give it to my dog and also just to confirm the cost for each medication and she was trying to cut me off and told me she hast to go to lunch and that I can wait until they're done eating to get my answer. I pushed, I was not going to tolerate this, told them how terrible the service is and told them to just answer my quick question and I'm done.. NEVER -EVER again ordering meds here!! Oh ya, while I was there in line, I saw the person in front of me with an issue about her prescription getting lost, and the lady behind the cashier was talking to the pharmacist about where this lady's prescription went to because they had remembered filling it... but it was no longer in the bag that it was supposed to be in!! DISORGANIZED & PRETTY SCARY as this is medication, and every bit of it needs to be accounted for. I'm still in disbelief that a place can run their business like this!!
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August 2023 by Shelby G.
IF I COULD LEAVE NEGATIVE STARS I WOULDThis place has absolutely no care in the world for their jobs. The woman with braids and wearing a back brace who sometimes works the line but today was working the drive thru is the RUDEST, COLDEST jerk I have ever met. People do not get the meds because it's fun or we like it, it is for our health and her stank attitude does not help. Especially when you are sick and dealing with a chest infection and you are told your meds are ready just to wait in line for 30 minutes and told to come back in an hour. No accountability, no remorse, no care at all. I will not be returning to this scumbag infested manure pit they call a pharmacy. I feel like if you have this bad of a rating consistently, you should have your pharmacy privileges revoked. This is people's health not some fast food place! I have had MULTIPLE issues with this location in the 5 months I have lived in Centerville, GET YOUR SH** TOGETHER
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August 2023 by Erin K.
AVOID AT ALL COSTS. By far the worst pharmacy I have ever worked with. They have lost my medications, messed up prior authorization paperwork, and the customer service is so bad that it never takes less than an hour to get through the line. Also, be prepared to have the call system hang up on you three times in a row after half an hour on hold. Or to have the one person there answering phones hang up on you on purpose.
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June 2023 by Stuart A.
Just waited on hold for 20 minutes on the phone, trying to get through to the pharmacy. No answering, no answering machine option, nothing telling the caller where they are in the hold queue or estimated hold time. Absolute disgrace.
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May 2023 by Jessica S.
This is by far the absolute worst CVS Pharmacy department in America. The drive thru line is always "closed" for some unknown reason. Which doesn't really help if someone is post surgery getting a medication to help with pain. You want that customer to walk in? Wait in a line 12 people deep? That's not equitable for those who are disabled. Then when you are in line and it's your turn you Find out that your medication is on hold for no known reason. Then they will ask you to go to the drop off line.. There you will find other customers who had medications that were supposed to be ready with confirmation who are equally confused what is going on. When it's finally your turn, they just get the med ready or they start looking everywhere in the store for it?' The manager/pharmacist/unsure his title told the lady in front her medication was lost!! HOW DOES THIS HAPPEN? Then after waiting in the drop off like, medication is ready and they ask you to get back in the 12 person deep pick up line to pay for it! I refused and said absolutely not. When I paid, the screen got stuck with my personal information for everyone to see. I told them i'm not leaving until it was shut down. It took over 3 people to do so. I spent over an hour just trying to get a medication that was told it was ready to pick up. I will NEVER use a cvs again for medication. They need new management asap bc the only nice folks working there are the techs who you can just tell don't get treated right. I honestly am not even sure if the pharmacist filled my medication as he was not wearing a white coat like the other guy. Could've been the manager for all I know... Someone investigate this place pronto!
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April 2023 by Christina Grivas
Line to the pharmacy was incredibly long. My prescription for my toddler son was called in by the doctor 2 hours prior and it still wasn’t filled when I got there. By the time we finally got to the counter, I was told they were still working on it and to walk around the store until I was called. It was really hard entertaining a squirmy toddler while waiting. Maybe more pharmacy techs need to be hired to spread out the load?
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November 2022 by Chelsea L.
Ok so I will start off by saying I know this cvs sucks.. I've lived in Centreville since 10th grade and I graduated 11 years ago... anyways so today my son woke up with a horrible ear infection. Took him to his pediatrician and he needed antibiotics. So I said to send to cvs because it has a drive through and Walgreens doesn't accept our insurance. Side note my son is 7 and didn't want to move from the position he finally got comfortable in while in the car and I wasn't going to make him get out. And I wasn't leaving him in the car alone. So I get in the drive thru line at 1:20.. the car in front of me and mind you only 1 car was in front of me took 10 minutes. So I pull up to the window at 1:30 on the dot. The pharmacy tech with red/black hair and glasses shuts the window and puts the sign up that they will be closed for lunch until 2. Now if this was a medication for me no problem i would leave and come back. But this is my child who is in tears after having Tylenol and ibuprofen that just needs to get the abx dose started asap. So I said excuse me loud enough I know she heard me. No response. So I got out and knocked on the window and was knocking. They were just staring... the pharmacist and the tech. Then the pharmacist comes over after a few minutes I think she realized I wasn't going anywhere.. and she asked for my sons information and right away says we're out of stock. Before that she tells me to calm down with her finger in my face. My point is... finish with the fucking patients in the drive through line before shutting the window in someone's face. This is a pharmacy. People come there for HELP because they are sick ! That pharmacy tech should be 100% fired. She has 0 customer service skills. She could have let me know they are closing for lunch or even just helped me before she went to lunch. I am in healthcare... I have gone without lunch on 10 hour days making sure my patients are well taken care of. So CVS on pickwick road please read my post and consider making some changes before another mother of a sick child has a panic attack... Btw they don't deserve 1 star. But we all know yelp won't let you put 0.
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November 2022 by Sabrina V.
after waiting for an hour and 20 minutes for a prescription sent electronically they said they had other prescriptions to expedite before mine. So i decided to come back the next day, to find the same waiting situation. I don't know if the are short of staff or what the hell is happening, but first and last time to send my prescriptions here!
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October 2022 by Elizabeth S.
If I could give this location a negative review I would. Worst pharmacy I've ever been to in my life. My medication is never in stock, they constantly ask me to resend my insurance information, and nothing ever goes smoothly. I don't care about things like wait time, as long as I actually get my prescribed medication and/or my medication transferred as requested? This place triggers my anxiety and I always put off calling/going because nothing ever goes as planned without multiple calls. I'm not sure where the problem is?
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September 2022 by Sandra G.
Had the most attentive, empathetic woman (Janelle) helping make sure that my 80 y/o parent was able to get the medicine that is absolutely essential. Jumped through the hoops that insurance requires and was amazing. Turned what looked like was going to be a crisis into a very manageable situation. So grateful.
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September 2022 by maya d.
Rude a** b**** on the phone hung up on me before I could ask her a question question. Fix your problem employees attitude.