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September 2023 by Rob and Christina Z
I recently had an excellent experience working with assistant manager Aldo F. I had more than just a routine situation and I was appreciative that Aldo took the time to listen to what I needed to accomplish, answer my questions, and to open my account. Thanks!
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January 2022 by Mika Williams
I'm not a member of this financial institution, however I received a gift card issued from this bank as the purchaser banks with them. Upon attempting to use the gift card I was unable to access the funds. I called customer service and they said that the card had been compromised and it should be a short and simple process to visit the branch, fill out a required form detailing the fraudulent transactions that occurred and then they would be able to issue another card. I came in and explained that it was a gift and so I didn't ask which one of the gift givers had personally conducted the transaction in order order purchase the card. Turns out it had been re-gifted to me, unbeknownst to myself. The entire time I'm explaining to the representative that I don't know exactly who would have purchased the card because no one in their right mind questions an individual who gives them a gift. The representative began asking questions as though he didn't believe what I was saying and which implied there was little truth to what I was saying. It was very offensive and I did not enjoy or appreciate the experience. Not to mention the entire process took over 30 minutes to complete what should have been a simple transaction. Just an overall bad experience.
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October 2021 by Jadah roc
Why do you close the door at 4:55 just rush to this place from work just to be disappointed and the lady inside acting like they don’t see anyone . Worst bank ever
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May 2020 by charles dolvin
Drove 25miles to the Centerville branch on a saturday morning to DEPOSIT my wife and my government stimulus check. The young man on duty ( May 23rd 2020 ) refused to make the deposit although check was endorsed by both parties. I am furious!
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November 2018 by Christopher Lee
Very unprofessional in terms of basic customer service by a branch manager who did not greet the customer and chatting with employees. Also to business special loan VP who was very rude and
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May 2017 by Lili M.
With online banking it is not so necessary to physically go into a branch anymore, but when I do I always go to the Centreville branch even though I live closer to the Vienna branch. Mathew Tikoyan the manager there is the friendliest and warmest person I have met in a banking environment. He makes customers feel important, valued and at ease. I enjoy coming in because he always remembers me even thought I may come in only 3 or 4 times a year, but he provides me with the same great personal and professional service every time. It is the same with the rest of the staff, they are all friendly and it shows they are happy working there. I recommend this bank and branch. Great job B&H, but do consider opening a branch in the Reston/Herndon area... and bring Mathew there!
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April 2014 by Dustin A.
The people in this bank are top notch. They treat you like you are their only customer. Burke and Herbert itself has great rates and fair fee structures unlike some bigger banks. Their turnaround on deposits and payments is a little slower though, so don't expect to use it for fast online transactions. This location is kind of a pain to get in and out of as it is very small and has limited parking. Still would recommend them highly though.
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November 2013 by Mark C.
Switched to Burke and Herbert from TD Bank. We just opened a business in the Chantilly area, and the folks at Burke and Herbert could not have been more accommodating! As we were a start-up, we needed a business loan to buy equipment, and the bank gave us the money we needed with no issues, and have been helping us along the way. You will not find nicer bankers to deal with than Ivan and Michael at the Centreville branch! Go in and tell them Mark from PHASE Cheer and Dance sent you!
